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Cox Communications vs FluentStream Technologies
Compare Cox Communications vs FluentStream Technologies. Find out whether Cox Communications or FluentStream Technologies is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Cox Communications and FluentStream Technologies and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 26 Reviews
Cox Communications is a Internet Service Provider, a Cable Television provider, and a VoIP service/phone service provider in various states around the United States.
Cox operates in the following states:
FluentStream Technologies offers a fully hosted business VoIP phone solution designed to help businesses work smarter and simpler. Their phone solutions come with over 90 features plus business app integrations to help organizations connect...
- Headquater Country:
- Founder Year: 1996
- Website: www.fluentstream.com/
- Headquater Country: United States
- Founder Year: 2007
Users Average Rating
Recent User Reviews
I moved to Cox Cable because of the decent price they were offering which works for what I needed, but instead they sold me something I absolutely did not need. When I called back after a month(Just trying to be nice so I tried it out)to cancel the services I did not need, once again a customer rep( Shannon from Las Vegas)was doing everything she can to discourage me from removing some of my services. Why can't they understand that some people just don't need/want the services they are trying to shove down your throat. Who needs a home phone this days? And cable, one day will be obsolete!!! Cox cable is now turning out to be a bad decision I made. I guess cancelation is my best option
I was dumb enough to fall for the bundle from Cox for TV, Internet, and Phone. I did explain at the time that I only needed basic phone service with NO long distance, no added features, and a minimum charge for the phone service. The first month bill came in with charges for both long distance and collect calls. I live alone and know I did not place the calls or accept any collect calls. Checking the bill ALL of the long distance calls were operater assisted calls. I called Cox and was told by the CSR that they would check to find out why the blocks weren't working, then transferred to billing where the calls were credited back to my account. Second month: More charges for both long distance and collect calls! Same proceedure, called customer service and was told that she would escalate the issue to tech support to find out why the blocks were not working then another transfer to billing (with the long hold time, of course) where I was issued a credit. Third month: $300 dollars in long distance and collect calls! Again, called Customer Service where they will send the issue to tech support to find out why the blocks weren't working, and another transfer to billing where I was told that they can't block those calls AND that they don't issue credit for them! I called their corporate office in Atlanta and spoke to the problem resolution people who told me: They CAN block those calls and will find out why the block isn't working. They DID issue a credit for the calls. THEN they explained that if you have an answering machine and it picks up you WILL be charged for a collect call, even though you didn't actually answer the phone! They never did explain the operated assisted long distance calls though, or why their system isn't blocking them!
Our needs weren't particularly easy. Two small companies at one location operating separately and answering the phones with 2 business names (with shared personnel), using an old phone system in a small office, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly. FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3. Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for he $ spent are VERY advanced. We tried two others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-taking customer service. If you are like us, you will save thousands per year and for small businesses, and more importantly for large businesses, that can be significant. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!
I have been a FluentStream customer for a little over a year now and am completely 100% satisfied. The features we now have make our small business seem much larger to our customers and enables us to provide a much better service as well. The customer support has been outstanding and the questions I have had have been answered and explained and support has been available non-stop. Extremely cost efficient! I highly recommend!!