In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Broadvoice vs Improcom
Compare Broadvoice vs Improcom. Find out whether Broadvoice or Improcom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Broadvoice and Improcom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 14 Reviews
- 22 Reviews
Overview:
Broadvoice lets you communicate anywhere in the world. With their platform, there is no costly hardware and no need for multiple phone providers, just cost-saving, cutting-edge cloud phone technology. Customizable, flexible, scalable, intuitive....
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Provider Info
- Website: broadvoice.com
- Headquarters Country: United States
- Founder Year: 2007
- Website:
- Headquarters Country:
- Founder Year: 1996
Plans Available*
- Broadvoice SIP Trunking Business Solution - $400.00
- Metered Seat - $10.00
- Professional Seat - $23.00
- Standard Seat - $18.00
- N/A
Users Average Rating
Recent User Reviews
We've been using BroadVoice for the past 4 months at our accounting firm. Set up was pretty easy and we were able to add users as we've grown. The feature set does everything we need it to, so we have no complaints. The system has been reliable as well.
I installed voip.com SIP trunks for a client and the service well. Main location has a T1 and Asterisk phones. Branch offices have broadband and same Asterisk phones and all synced up well. I’d recommend then and plan to recommend to other clients.
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
