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Atlantic Telecom vs Ooma Telo
Compare Atlantic Telecom vs Ooma Telo. Find out whether Atlantic Telecom or Ooma Telo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Atlantic Telecom and Ooma Telo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 6 Reviews
An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to...
- Headquater Country:
- Founder Year: 2003
- Website: ooma.com
- Headquater Country: United States
- Founder Year: 2005
- Ooma Home Phone Basic Service - $0.00
- Ooma Home Phone Premier Service - $0.00
- Ooma International World Plan - $17.99
- Small Business Full-Featured Phone System - $19.95
Users Average Rating
Recent User Reviews
Im a total newbie when it comes to using voip, but i did a lot of reading on the subject. After getting my last phone bill (yes i like to talk) i decided to take the plunge and signed up with atlantic telecom. The sign up process only took about 5 minutes in all and i got all my instructions by email soon after. My box arrived after 3 days (i was told up to 7) and was very pleased with myself after figuring out what to do with the cables. - yes im a female and know nothing about computers and the like. Anyway to cut a long story short i have to say WOW. The call quality is very very good and i love the features i get including voicemail to email - very neat! For $19.99 a month i get unlimited USA / Canada & Europe calls (my mothers in england) and i am just so impressed with the whole thing. I recently found out i can even use my laptop with a phone called x-phone or something like that - its pretty cool too. I have never used anyone else for voip, but im glad i chose the company i did - top marks all around. My account management features are really easy to use and i can log in at anytime to see anything i need to. I kept my phone number for FREE too, no porting. There was no small print or catches that i found with other providers - another big plus for me. With this atlantic telecom, unlimited is unlimited, not limited like vonage
I have an Ooma Telo with a residential line and an office line. Voice quality is good, and the service has been reliable. However, the customer service is poor. I recently purchased from Ooma a WiFi/Bluetooth adapter to connect my Telo wirelessly. The instructions have a link to click to set up, however the link was broken. I tried the chat service twice but no luck. Then I went to the phone lines. No luck with the first level of customer support and no luck with the second level of support. The third level of customer support was supposed to call back Tuesday. I waited four days but no call back. I called back in. The third level referred me to the fourth level which was supposed to be engineering. After three hours, the third level called back (customers can't speak to engineering). The engineer had solve the problem: my home network name had "spaces" in it!!! What does this indicate? Poor website instructions, poor paper instructions with the product, poorly informed product support at levels one, two, and three, and poor internal communications from engineering. Eric B. Stang, the Ooma CEO, received 2.7 million dollars in total compensation last year. For this level of performance, I'd say he was overpaid by about 2.6 million dollars.
Ooma quoted me a monthly price for their home service of only taxes and fees once I bought the actual device to get things up and running. The device is a one time charge of $99.00 Since purchasing the device/unit, I have been charged over $10 per month when I was told I would be charged only taxes and fees per month. Those taxes and fees come in at right under $5.00 per month, yet I'm being charged over $10 per month. Ooma has not been helpful at all in getting this issue worked out. Now, I'm stuck with a $99.99 device and charges of double what I was quoted per month. Do not use Ooma. Terrible company. Horrible customer service. Impossible to get a hold of and also rude once you do! Stay away!