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Alliance Phones vs Star2Star Communications

Compare Alliance Phones vs Star2Star Communications. Find out whether Alliance Phones or Star2Star Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Alliance Phones and Star2Star Communications and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 13 Reviews
  • 7 Reviews
5
3.3

Overview:

Headquartered in South San Francisco, Alliance Phones specializes in cloud-based VoIP services for small and mid-sized businesses. Although relatively new to the industry (founded in 2012), Alliance Phones takes a straightforward approach to...

Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...

Provider Info

  • Website: star2star.com
  • Headquater Country: United States
  • Founder Year: 2006

Plans Available*

  • Alliance Phones Easy Plus - $29.97
  • Alliance Phones Effortless Plus - $19.97
  • Alliance Phones Simplicity Plus - $24.97
  • Metered Plan - $9.97
  • Unlimited Tier - $19.97
  • Basic UC Bundle - N/A
  • Premium UC Bundle - N/A
  • Professional UC Bundle - N/A
  • Starter UC Bundle - $10.99

Users Average Rating

Recent User Reviews

We moved from a traditional (non-voip) provider to 8x8 many years ago. I became accustomed to lousy support. After all, it seems to be the way of the world in these times. One day I just couldn't take it anymore. Our phones weren't working correctly, I couldn't get support on the phone and I started looking for a new provider. I was scared stiff. I had online sales customer service and 8 retail locations and no idea what rang where. Alliance held my hand through the transfer, put up with my state of panic and got everything working perfectly in short order. Fast forward years later and Alliance is my VOIP provider for 4 businesses. They provide service and phone numbers in Texas, New York (they even got me a 212 number) and Costa Rica. Yes, they got me local phone numbers in Jaco Costa Rica for RentRica. I recently ported my cell phone number to Alliance. They walked me through setting up a SIP app on my phone, helped me get SMS working and followed up to make sure everything was as it should be. I can only compare the phone service to 8x8 and it is night and day. But I can compare the support to every company I am forced to deal with every day. Alliance has better phone support than 99% of the companies I do business with and that is a very long list. To me, support after the sale is as important as the service provided.

Culleton April 9th, 2019

We had previously tried VOIP with a large carrier. We consistently experienced dropped calls and it impacted our business. We decided to try Alliance. We could not have been more impressed. Their platform is amazing and has allowed all our offices in different locations to connect and feel like one office. The call quality is outstanding. Most importantly, Alliance’s customer service is exceptional. We are able to reach the Alliance team immediately and deal with the same great staff. With Alliance, there is no unending wait times and speaking to random individuals at a call centre. Their staff are informed and always have creative and resourceful suggestions to our requests and questions. We could not be more pleased to have transferred to Alliance and highly recommend them to anyone looking for a VOIP service provider. Thank you Alliance!

setarehjavadi November 9th, 2018

I am not only a Star2Star Dealer, but I have been using them in my office for 5 Years and have had no problems. Support has always been great, but I tell my customers, I am the first call for support. I have never charged a customer for a warranty repair, the only time I might charge a customer is if they do an add move or change that requires me to go on-site. All changes I can do online I do at no charge. The one thing I seem to find about all of the negative reviews, is they have problems with their dealers not providing the service they should. I am sorry you have that experience with your dealer. But I would recommend that if your dealer is not providing you the service you need, and they are charging for warranty repairs, call Star2Star and ask to have your account moved to another dealer because your dealer is not providing you the service you should be getting. Star2Star will act. And if they can't resolve things with your dealer, they will put you under another dealer that will take care of you.

Cammandad July 13th, 2020

I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.

Mark w mattingly May 11th, 2020
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

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Check out their fb page and start reading comments. They get you by paying in advance, the more years, the cheaper. I paid for a year service and I...

October 16th, 2020 - Wildwildwests
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Grasshopper

Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly...

October 16th, 2020 - [email protected]@Bob

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