Alliance Phones vs BroadConnect Telecom

Compare Alliance Phones vs BroadConnect Telecom. Find out whether Alliance Phones or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Alliance Phones and BroadConnect Telecom and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 11 Reviews
  • 3 Reviews


Headquartered in South San Francisco, Alliance Phones specializes in cloud-based VoIP services for small and mid-sized businesses. Although relatively new to the industry (founded in 2012), Alliance Phones takes a straightforward approach to...

BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...

Provider Info

Plans Available*

  • Alliance Phones Easy Plus - $29.97
  • Alliance Phones Effortless Plus - $19.97
  • Alliance Phones Simplicity Plus - $24.97
  • N/A

Users Average Rating

Recent User Reviews

They advertise FREE unlimited calling to the US and Canada and FREE magicJack to magicJack international calling, which it's an absolute lie. I signed for five years service promotional fee, that was 99.99, when the bill came in CAN dollars, was $187.90 they said they where not using the banking rate exchange and they have to charge me the exchange that was based on their calculations. I tried to cancel but they said I only would be refunded 17.00can because penalties for the cancelation. So I didn't have a choice and I had to keep the service. A month later, all a the sudden I stop receiving phone calls, I tried to fix the problem from my MJ online account but didn't worked. I tried to keep using the service just making outgoing calls and every often the calls where interrupted by recordings reminding to check my account or simply interrupted my phone calls. I contacted customer service which they said they where unable to fix the problem and they where unable to tell me the reason why my account was in hold. It took me few weeks calling every day and trying to contact someone to help me, but they told me that they where not even in the American continent to attend my concern. They said that they where in a place which they where no allowed to tell me, but they said they will pass my report. Couple of weeks later the problem became obsessively annoying interrupting my outgoing phone calls. I was unable to find help for this problem, so I decided to become rude with these people and they transferred to a supposed responsible. I was on my only account while I was speaking with this woman and she said hold on in the phone and she just cancelled all applications, devices and services which I saw the changes instantly on line. She came back to me on the phone and she said that I violate the time allowed on my service. I said that I paid for the five years service and that was advertised as unlimited phone, she said that some where in the 56 pages agreement said that the services isn't unlimited phone calls passing certain period per day. So they took my 187.90 can, they tried to make an other charge for the cancellation which thanks to my bank blocked the charge, they cancelled all my apps, devices and blocked the number I was using to contact them. There's no agency or government service to report this company's scam. I would ever recommend to get this terrible service that may was the must expensive phone service I have ever paid.

Salvatava June 22nd, 2017

We recently had to move to a new office, as our company grew, and we've decided to use this opportunity to switch our VOIP Provider, with which we were not too happy anyways. I have to admit that when we saw Alliance Phones quote proposal, at first we did not take it very seriously, as the price seemed pretty low, considering all the features that they offer, on top of which, they have unlimited minutes for US and Canada. However, after we had a few conversations with Alliance Phones, we realized that they are very serious and dedicated to what they do. We even asked them for some references in our state and they were very quick to provide us with such. All the three companies that we called had very nice things to say about them. They were all impressed with their fantastic response and support. They even have an Emergency Support that runs 24/7 and most importantly, it is US based. We have been using Alliance Phones services for about 4 months now and I can honestly say that we had never had any disappointments. They are very kind, quick to act and always ready to go out of their way, in order to satisfy us. Their Web Interface is really easy to use but now I can think of few times, when we were not sure how to setup a certain feature (I think it was the Call Queues) and they did it for us straight away. The best thing about it is that it took them 5 minutes to do it. It's the type of service that we would sincerely recommend!

Diliana Kotova June 11th, 2015

We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.

rainasen August 8th, 2017

We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.

dslltd September 19th, 2016
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

centurylink logo

Stay clear of these criminals. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their...

February 14th, 2018 - nataliejeangilbert
net2phone logo

David did an excellent job pulling this all together. He patiently worked with me personally until everything was set up. He was absolutely awesome.

February 12th, 2018 - orbisapp

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