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Alcazar Networks vs CenturyLink
Compare Alcazar Networks vs CenturyLink. Find out whether Alcazar Networks or CenturyLink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Alcazar Networks and CenturyLink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 27 Reviews
Founded in 2003, Alcazar Networks is a wholesale VoIP provider for US and Canada-based customers. Alcazar Networks provides services in origination and termination for local, national, international, toll-free and short duration calls. Alcazar...
CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV...
Users Average Rating
Recent User Reviews
I have been with Alcazar Networks for termination and now origination and they have met or exceeded all expectations even in the one instance of minimal downtime in four years. Their support lines are always open, and their email responses are quick and easy to read (No Canned responses here). I migrated my traffic to Alacazar networks after reading many VOIP reviews, and their sterling reputation as a solid provider in the industry is what sold me. Upon switching over my termination, there was a instant cost savings especially when they turned me on to LRN routing. On top of that, crystal clear call quality and termination to more destinations I had not previously had which all in turn keeps my customers happy (More destinations, lower pricing). Alcazar Networks has helped my business grow over the years with their excellent and unprecedented service and commitment to customer satisfaction. I would recommend them to anyone looking for excellent Origination and Termination services.
CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.
I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. TWICE! Therefore the service was never hooked up. I continued on with spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? WORST company & customer service EVER!! Almost a whole year of harassment from this company & still have gotten NO where!