Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
ACN Digital Phone Service vs Alcazar Networks
Compare ACN Digital Phone Service vs Alcazar Networks. Find out whether ACN Digital Phone Service or Alcazar Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Alcazar Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 1 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Founded in 2003, Alcazar Networks is a wholesale VoIP provider for US and Canada-based customers. Alcazar Networks provides services in origination and termination for local, national, international, toll-free and short duration calls. Alcazar...
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
I have been with Alcazar Networks for termination and now origination and they have met or exceeded all expectations even in the one instance of minimal downtime in four years. Their support lines are always open, and their email responses are quick and easy to read (No Canned responses here). I migrated my traffic to Alacazar networks after reading many VOIP reviews, and their sterling reputation as a solid provider in the industry is what sold me. Upon switching over my termination, there was a instant cost savings especially when they turned me on to LRN routing. On top of that, crystal clear call quality and termination to more destinations I had not previously had which all in turn keeps my customers happy (More destinations, lower pricing). Alcazar Networks has helped my business grow over the years with their excellent and unprecedented service and commitment to customer satisfaction. I would recommend them to anyone looking for excellent Origination and Termination services.