In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
VoipReview12
Reviews
Reviewed Provider | Title | Rating | Pros | Cons | Review |
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Phone.com | Mixed Feelings 12/19/2015 - 04:40 | The feature set is quite excellent. All the basic features are available. For us, a few that we really liked was transcription service and ability to schedule automatic holiday hours. For example, we are closed Christmas dat and I can schedule that months in advance. I have looked at other vendors and believe the features for Phone.com are better than others. As far as technical support, whenever I get someone on the phone they are excellent and really do know what they are talking about. | Reliability has been the real issue here. They lack redundant data centers and do not have a a SLA. For example, they have been down twice in last 30 days for a total of over an hour of downtime. We have also had problems where voice quality would degrade after 10 minutes on the phone. I believe the problem is with overloaded phone.com servers. | We have had some problems with voice quality and down time for the past 90 days. I believe this is due to overloaded phone.com servers. Regardless of the reason, these failures were tremendously embarrassing for us. We had to apologize to everyone we spoke with on the phone and warn them that the voice quality would likely degrade after 10 minutes. Then we would have to call them back and that call would last another 10 minutes and then that call would fail and so on. There were also two situations where the phones actually completely failed for an hour or so each time. And then we also were getting people telling us that they were calling our phone number and were getting a message about the phone not being in service. None of these issues were permanent but instead were sporadic and over time. |