| Phone.com | Avoid phone.com just not there yet - Phone.com
05/22/2015 - 02:17 | | Nice presentation but reality is oppostive | Does not always record conversations - no reason why.
Billing problems, you pay bill months later they say a months part was not paid.
Can't delete recordoings (severe security issue).
Downloaded records are not saved with logical names (numbers called in or out and date but a random string that does not help)
Shows call current activity in May 2015 as current calls in November 11/14.
Severe caller id issue
Andoird app very glitchy.
They profit by you making mistakes and not setting up free extension and they bill per minute on this misteake | They are a good service SOMEDAY, right now its real buggy and has a lot of issues that you simply cannot trust if you are using them for business or anything serious. I send this email to them and got no reply:
Danielle, we can talk anytime, here are my concerns:
1) From Debra’s email I was under the impression that there was a past due PREVIOUS invoice that carried over - that was confusing as I have paid each month.
2) The Pending local number message that still persist in screen is bothersome and may be indicative of a coding problem that might be affecting my service. Since I already emailed Leslie about this weeks ago with a screenshot, I assumed it would have been resolved. Apparently the work I am putting into helping phone.com fix problems is wasted time - I do not waste time.
3) Conversations do not always record, there is a pretty good history of logs where conversations go unrecorded despite all being set to record.
4) Can’t delete recordings. As a security consultant this appears to be a severe problem with security that we are ultimately saddled with. If we have archived messages and are ultimately responsible for if recorded conversations we have made are shared, lost or stolen or hacked into, we could be violating Federal law without a way to delete them and actually take proactive steps to protect these federally protected conversations.
5) Downloaded recordings are not saveable with logical names (numbers called in and out and date) but instead a random string that does not help in archiving. At minimum the log should maintain the 1 recording file name…
6) The current activity in May 2015 has calls from November 2014….database issue (very scary).
7) The caller id issue which I think was fixed..
8) Despite phone.com blogging about how great zoho is in 2012, in 2015 there still is no way to integrate phone.com into zoho CRM (twilio and Ringio have that integration). Feature suggestion...
These our issues with phone.com. Now we are actively using ringcentral, vonage, twilio, ringio and other services and if we moved all our business to one provider, they would have a great deal of business with us. Sadly all are not quite there yet.
Hopefully this won’t fall on deaf ears.
- weeks later, nothing. |
