In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
EddieB
Reviews
Reviewed Provider | Title | Rating | Pros | Cons | Review |
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Phone.com | Good idea, very poor execution, stay away from phone.com 08/07/2013 - 09:48 | Interesting concept, really mobile. Some positive experiences with Customer Service. Call quality on the soft phone seemed ok | Setup to trick you out of a trail account to a pay account (be careful!) Difficult to understand how the system works (unlimited user vs. extensions vs. numbers, rules vs. default extensions, etc...) Once I got the softphone working, its connection would drop on occasion, it was really heavy on the system during boot times. I was not able to get the mobile app working. They locked my account because I was traveling, and did not notify me (how mobile is that??) | Great concept, and I really wished it worked for me (going to try another provider to see if they can do it properly), but execution was really poor with phone.com. I travel a lot with my job and need a phone service that can do so with me. The idea of phone.com was appealing so I attempted to set up an account and try it out. The setup process is very difficult to understand. I would recommend that you don't try to figure it out, just contact customer service and have them walk you through it. Some CSRs are really great (others no so much). |