jdgipsonsf

My experience with Nextiva hasn't been very smooth. First off, they DO NOT
install your phones for you...they send the phones to you and expect you to
install them on your own. For 5-10 phones, that wouldn't be so bad, but we
had to do it for nearly 30 and it was a nightmare. When one phone didn't
work, getting it replaced seemed to take forever. Furthermore, the sales team
promised me that they could get me through implementation by a certain date,
but the implementation team told me I'd have to wait for several days past
that, which wasn't okay because we needed phone service. We ended up working
with tech support to get the system set up, who is great to fix little issues
here and there but doesn't have the experience to set up a new account, so it
was beyond botched. Phone calls were going to the wrong phones and were
getting lost after being transferred, and it was all a huge mess. We were
finally able to get taken care of nearly two weeks later after I complained
enough. When I was assigned an account manager, she spent more time reminding
me that I signed a contract rather than ask what she could do to help. Also,
every time I've had a complaint with them over anything, again they remind me
that I signed a contract and I agreed to their terms, etc. Overall, I don't
know where Nextiva gets their raving Customer Reviews because I'm super easy
to please but they've been such a pain to work with...I regret going with
them in the first place...