VelocityTel Reviews

What I expected was sound quality and support at least as good as my cellular provider. The sound quality is as good as cellular. No better, no worse. If you talk at the same time as the other party, neither can hear each other, and you must repeat (much like cellular). Occasionally there is an echo. I have to re-boot my phone adapter maybe once a week. I must say that the service and support has been absolutely awesome. When calling support, I've had to wait at most 3 minutes, and each time I've called for support, I spoken with a real person inside the US. Every question and support issue has been resolved quickly, and if not, I've been told why, and when it will be resolved. Every time I've emailed support, even with a billing question, I've received a response in a very timely manner. The web support interface is good, and is supposed to provide more and better features soon. Let's face it, VoIP is not the quality or availability of a land line, but at $25 less per month than I was paying, and with more features, so far it has been worth it.

This is a follow-up from my review on 1/17. Price is still great (although there is no breakout as to what taxes or fees the add'l $4.50 is going to). Customer service is very attentive and friendly - they are willing to spend as much time as it takes to work through your problems. The features are great - getting email online, etc... Now for the ugly reality - service is spotty at best. The phone adaptor goes out for no apparent reason almost daily for quite a while, and I have no service during that time. Often on calls the quality is garbled, and often you can hear echoes and other weird sounds, even on the other end. I have been cut off and one instance I could hear the other line but they couldn't hear me. At first I thought since it was a new company these were kinks it was trying to work out. But after 2 months of service, I am still dealing with sporadic service outages. The help desk have tried about everything in the equipment setup options to remedy them. Will probably pay the extra $5 and switch to AT&T soon. VelocityTel just doesn't seem to have put the infrastructure in place for good quality, reliable phone service.
And like some of the other reviewers had mentioned, I feel that the glowing reviews were probably planted - but just a hunch.

I placed my order January 13 and a month and a half later, still no service, no equipment, no anything! The confirmation email stated the same as the last few reviews and the inquiries I've made regarding service have been met with excuses and more excuses. Their advertisements are tempting, but obviously they can't fulfill!

I've had this service for about a week and a half. It started with VelocityTel taking the service over before I got my adapter, so for a couple of days I had no phone service at all. The information emailed to me on how to log on to the company's portal was wrong although the costumer support resolved that rather quickly. Call waiting doesn't work and according to the customer support "it's a company-wide problem" and there is no estimate for when it would start working. Sound quality is bad in general and at times just terrible. I'm seriously considering going back to regular phone service.