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Home > All Providers Reviews > Phone Power

Phone Power Reviews

For competitive rates, Phone Power serves every one, from a single-line residential customer to a corporate call center, and everyone in between. They also provider International calling plans that allow for unlimited calling to a specific number of countries (depending on the plan you select). Phone Power also provides helpful online quick links and e-guides to their customers seeking support, as well as support chat, email, and telephone number. They are even available for a select number of weekend hours!

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company was ranked the 30th Fastest Growing Company by Inc. 500, made the Top 22 on Deloitte’s Technology Fast 500, and was also recognized as Editor’s Choice by VoIPReview.org.

Unlimited Calling

Phone Power’s home phone service plans offer unlimited calling to anywhere in the US and Canada, along with 60 minutes of free international calling to over 75 countries worldwide. Customers can choose from three different plans and payment terms: a 12-month contract term that starts at $9.95/month, a month to month subscription without a contract or prepay which begins at $19.95 per Month, and a 12-month prepaid plan that comes at the lowest monthly price of $8.33.

Powerful Phone Features

Aside from unlimited calling, each plan from Phone Power also includes over 45+ phone features (such as Mobile Phone App, Voicemail-to-Email, and Call Waiting Caller ID), a free second line and softphone, plus a 30-day money-back guarantee.

 
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Re: Phone Power

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Phone Power

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Re: Phone Power

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Great service so far. Have used since May and have not had one single problem. You honestly can't tell your using VOIP and not a land line. We also have very good internet service with lots of bandwidth so I'm sure that helps. No complaints here.

Great call quality, price.
None
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Re: Phone Power

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Great VoIPAfter reading some of the negative comment I thought I would tell you of my experience with them. A little less than 2 years ago (roughly, I believe) my first VoIP went out of business. While I loved their service, I lost some money with them. Fearing the same would happen with PhonePower, we initally signed up (using one of their promotions) for a few months. We wanted to check their service, use the features and decide if we want to prepay for an entire year. Well, my wife and I our on our 2nd annual agreement with them. The phone quality is great (we have Cox and use their Premier Service with PowerBoost, upload @ 20Mbps & download @ 2Mbps). What sets them apart for us is their web site. Not only do we get/have all the features you would expect a phone service to have in today's world but thy also provide us the luxury to go online and listen to our voice mail (either through their web site or in your email's inbox). My parents have Vonage, my sister has T-Mobile's Call at Home (or whatever it is called) and when compared to PhonePower neither offers the features and price that I get with PhonePower. Besides, I think they are running a special now, prepay the first year and get the second year for free (I am not eligible for it because I was an exsisting customer). You can also get a $30 rebate if you go to voip-rebates.net. How can you go wrong? $220 for 24 months?

Call quality, feature, cloned line, web site, customer service.
None!
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Re: Phone Power

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5
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Former AT&T Calvantage CustomerI've been with AT&T Callvantage for at least two years, and only changed because they were canceling their service. This review will cover only the transition from AT&T, since quite frankly I haven't been with Phone Power long enough to judge reliabilty. My main concern was that I was transferring two different phone numbers with AT&T, and they were important numbers not to loose. My fear was that the primary number would be transferred and the secondary number lost. Since the wife uses the secondary number, that would have been very bad for me! To avoid any problems I placed the order over the phone, instead of on-line. The process was quick and courteous, and I have no complaints about that whatsoever. First rate. I then started to receive a serious of emails, a total of at least five, keeping me advised as to the progress. I became concerned when one of the follow up emails didn't mention the second phone number. After waiting several hours for another email mentioning that number, I contacted customer service. The first attempt to reach them by phone resulted in a wait, so I sent an email instead. It was answered a short time later indicating everything was okay, and after that I received the second email I was waiting for. I'm not sure there was a mistake on the second number, but their process kept me well informed and perhaps helped prevent one. A bit later the VOIP device arrived. It's rather tiny compared to other VOID devices I've seen, but I plugged it in and everything fired up fine. The device claims it takes up to 15 minutes to boot the first time, but I didn't check that. It did pass through traffic to my router almost immediately. A few hours later and I checked the two phone lines, and they both worked (outgoing only at that point). I also set up the various service settings using the website, so that when the service was transferred, everything would be operational. When the transfer of service day did arrive, it happened right on schedule and without incident. In the morning everything was going through AT&T, and by noon everything was going through Phone Power. Call quality seems just as good as AT&T, which is rather good. There are two things I'm very happy with in the change over. First, the Phone Power website is much better than what AT&T's site was. Second, when I'm answering the phone I no longer have to hit "1" to have it know that's the line I want to pick up on. That was perhaps something AT&T did only when you had it ring multiple phones simultaneously, but since that's how I always have it ring, that was annoying. Anyway, so far, soooo good. Very happy with the changeover.

Price Customer service Superior website
Yes

Re: Phone Power

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5
Average: 5 (1 vote)
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Average: 4.2 (1 vote)

Phone Power voip service is Great / ButI really enjoyed the service, when I received it and saw how easy it was to hook up and it was very Clear. I am very dissatisfied with the features, you can't more than one feature at a time. If I use call blocking for in coming, then I can not use call blocking to block my incoming. I was told there is a glitch in their system.. Their system features conflicts with each other. This is the only reason I am looking to discontinue my service, I had no problem with my features with other companies.

Yes

Re: Phone Power

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5
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Great Phone CompanyI've used several VOIP providers in the past and this one has been the best so far. I loved Sun Rocket and after they went out of business, tried one that didn't end up being very good. Signing up with Phone Power has been a pleasant surprise. My order was processed quickly, the equipment came soon thereafter and I had no problems installing it. I am very pleased with the quality of the phone lines and all the features that are offered. So far, so good! I highlt recommend Phone Power.

Price Customer Service Quality of Phone Lines
Yes

PHONEPOWER OFFERS GOOD VALUE AND DECENT SERVICE

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Average: 4.4 (1 vote)

I've had PhonePower for a little over half a year, and I am pleased with my choice. There are some potential issues you need to be aware of, though: Setup was challenging, at least for me—without constant help from tech support I don’t think I could have managed it. I had to access the setup menu of the modem via computer in order to configure it properly for my particular IP. Just getting into the online menu of the modem was tricky because I have a router that uses the same IP address for administrative tasks. Don't be scared, but be willing to spend at least an hour or so to iron out the kinks. Some users will probably be able to just plug it in and start dialing, as one can assume that the default settings of the PhonePower modem are designed to conform to the broadest range of customers. Be aware that you will need a backup phone while you port over to this service, as you may need to call their tech support during setup. If PhonePower suddenly becomes your only means of contact with the outside world while you're still just setting it up, then you're up the creek without a paddle. Generally speaking, when you hear a dial tone, you know you're good to go--not so with PhonePower. The dial tone is a 0 one, since it is automatically generated by the modem itself. The dial tone on the PhonePower modem simply means, "Okay, go ahead and dial, and I'll see if we can connect." If you don't believe me, pick up the receiver without connecting the modem to the internet. You'll hear a dial tone, even though there's no way you can dial out. Kind of silly, if you ask me. Porting over my old phone number took longer than I thought it would, but this isn't necessarily the fault of PhonePower, since porting requires the cooperation of my old phone company, which was probably less than pleased to see me go. On the plus side, though, I was still able to dial out with my new PhonePower line while waiting for the old number to port, it's just that anybody dialing in to my old number couldn't reach me for about a week. There are two minor flaws with the hardware (meaning the phone modem): 1) The dial tone expires quickly, so you better know what number you're dialing as soon as you pick up the receiver, or you'll have to hang up and try it again. 2) As has been discussed in many other PhonePower reviews, the volume level is too high. Sometimes I have to actually hold the receiver an inch or two away from my ear to keep from hurting my eardrum. I signed up for the 2-year prepaid plan, with the second year free. They don't really tell you what you'll end up paying with this plan, since the taxes included in the price are only for the first year, but I've calculated it out to be $291.61 total for TWO YEARS SERVICE, including taxes and delivery. Assuming this number is correct, this would work out to $12.15 per month for a total of 24 months—but it’s prepaid, so you’re not charged by the month. I only mention the figure as a basis for comparison to other plans out there. After 24 months, of course, your account would revert back to their standard rate, currently (as of this writing on 22 July 2009) at $19.95/month ($23.40 with tax) on a month-to-month or $16.95/month ($20.18 with tax) with a 12-month commitment. The prepaid plan is only good for two years, but it's still the best deal going, unless you want to count SKYPE, which is not nearly as reliable as this service is. I asked PhonePower why I couldn’t renew on the two-year prepaid plan, and they said that they make very little money on the prepaid plan, so it has to end by a certain time. Given how low the price is, one can hardly blame them. Call quality is on par with any other VOIP out there. But for the increased volume, there really is no discernable difference between a PhonePower call and any conventional landline. Using the account features, I've been able to block unwanted calls from those pesky telemarketers, even that sleazy company that tries to sell extended car warranties. It's nice to have that online filter, since it still allows people I know to call me without any problem. Anonymous callers with no caller I.D. get a busy signal. Yay! I have experienced some echo problems on very rare occasions, but this can be caused by many different factors that are beyond PhonePower's control. Don't make any operator assisted calls unless you're willing to pay an extra $3/call (but this feature can be disabled). Overall I'd give them a solid B++ rating. They get an A+ for price and overall value. Truly, if you want the most bang for your buck, there's no better service out there.

Customer Service: A-; Price (on two-year plan): A++; Overall Sound Quality: A-; Online Account Management: A+; Number of Features: A-;
Setup Difficulty: B-; Sound Volume: C+; Dial Tone: C+; Operator Assistance: F (over-priced)
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Re: Phone Power

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Just switched from voip.com -- their 2yr-for-1 was very enticing. The setup was very easy, the sound quality very good. I seen a review about the volume setting of the ATA being too high -- I agree with that assessment; however, it is a very minor issue. I would recommend PhonePower to anyone.

Very inexpensive, good sound quality, free cloned line.
Too loud ATA, but it is a very minor issue
Yes

Re: Phone Power

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Average: 5 (1 vote)
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Great Service @ Affordable PriceI 'm going to post my whole review after this little blurb. First I have been in the computer field since I was a teenager and am 29 now. Before making your mind up whether to get PhonePower based on the mixed reviews\horror stories? Think about this saying "There are two sides to every story and somewhere in the middle you will find the truth?". With any service that goes over the internet there are going to be hiccups. In a perfect world the internet would be perfect eg. ISPs would clear congestion immediately on their networks, servers would not crash, there would not be any mis-communication, people would meet each other in the middle over disagreements. Since this is NOT A PERFECT world and s#$t does happen, it takes alot less effort to smear a company on the internet then it does to work with them. Before you order PhonePower take the time and do some preparation. A good place to start is by running this test a few times spread out over 24 hours. http://speedtest.phonepower.com/repeat.html If you need some help interpreting and\or unsure about the results give them a call. Most people would agree taking 10-15 minutes to help ensure trouble free service is alot better then porting your number, then [email protected]#ching that PhonePower, ISP, etc. screwed you over? Next VoIp is NOT perfect! I will repeat NOT PERFECT! If you ISP is experiencing packet loss, jitter, congestion, your call(s) may sound like [email protected]#t? There is generally not much that can be done about this? For instance out of hundreds of calls we make a month, we might get one that has a slight echo. Granted our ISP is not the best but is certainly not the worst. Lastly, remember why you are switching to VoIp? TO SAVE $$$... It usually is a trade off between quality of service vs. cost and features. Will Verizon give you Caller ID, Call Waiting, Voice mail, 5,000 long distance minutes, plus the ones in the link below for 20.00 or less? Just something to think about before someone reading this feels the need to whine because there service "sucks" http://www.phonepower.com/services/voip/features.aspx If you like this review, have something to add, need a little extra help, etc. feel free to contact me at this url. http://www.dslreports.com/useremail/u/1387637 ---MY REVIEW--- I ordered my service on the 26th and put in a request to have my number ported ASAP. My number was ported without any problems; in fact Verizon hit the button within an hour of getting my device. Hooked up my device to my Linksys WRT54G and my voice had a 5 second lag and was choppy. Tech support called me back 3-5 times after being disconnected and trying different options. The DDWRT firmware showed that I was using 70kbps of upstream bandwidth? After giving up on phone support simply because I was so frustrated because it was so time consuming I decided to see if someone on Live Chat could help me. Well I decided to re-group my thoughts and started out by asking him if anyone had problems with the Linksys WRT54G. In fact they had and he said it had to do with the SPI setting not turning off. I remembered turning it off before but nothing happened. So I’m like what the hell I’m going to give it another shot. That made all the difference! To give back to the community I made some screen shots to show people my setup with a Westell 2200 in bridge mode. Just follow them and you will be good to go. Also make sure to setup a DHCP static IP and a DMZ. »www.mediafire.com/napster Concept is the same for most any router to work with PhonePower the location of the options are just different. As an added bonus I added a voice mail they left me to show how friendly\laid back they are. I asked to be called back in the mourning and the rep made it with 11 minutes to spare. Special thanks to DSLR label PcInTech (www.wildcatrecording.com) who runs an indie record label out Massena and cleaned up the audio for me.

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Re: Phone Power

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PhonePowerI used my own SPA942. Set up was EASY! Just do it! I never reviewed any other product in my life. I had to recommend this one. It worked better than I expected. All the features with only a fraction of the cost. They couldnt port my phone number while vonage could.

SPA942 setup was very easy. Great sound quality. All the features a small business could want.
Couldn't port my phone number; but, I liked them so much I have my phone calls forwarded from another service just to use these guys. Also no fax yet.
Yes

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Phone Power

Winnetka , CA
United States
2005Year Founded
74%Recommend
158User Reviews
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Overall Rating

4.0545
4.27
82%
78%
85%
75%
85%

Service Locations

  • United States
  • Canada
  • Puerto Rico
VoIP app

The Skinny

Phone Power offers residential and international plans on top of VoIP hardware installation guides in order to meet all of your calling needs. Their home phone service is the same plan with three different pricing tiers, and offers you nearly unlimited calling throughout the U.S., Canada, and Puerto Rico. You can even keep your current phone number with Phone Power's residential calling plan! Phone Power also has three International plans available, and depending on how many countries you call determines what plan is right for you.

If you aren't satisfied with their service, Phone Power offers its customers a 30 Day money back guarantee.

the rub

The Rub

For home phone service, Phone Power provides consumers with the USA/Canada Unlimited Calling plan. If you are willing to sign a long-term contract, Phone Power can guarantee lower monthly rates. Then again, their monthly package isn’t exorbitant, either, so you can't go wrong with affordable phone service whether or not you want to sign a contract with Phone Power.

Each unlimited plan, regardless of the term (1 year prepay, 1 year contract, or monthly) will get you virtually unlimited calling. You can make and receive inbound calls without a limit, and are granted 60 minutes a month of international calling. Plus, with their USA/Canada Unlimited Calling plan, Phone Power provides a mobile phone app, free activation, and a free cloned second line. 

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Bottom Line

If you know that you need a dependable VoIP phone service that will help you save money, opt for the 1-year prepay to save the most money. However, be sure to consult Phone Power's website As a trustworthy and reputable residential VoIP provider for ten years, they can provide you the phone service and customer support that you require to stay connected. Plus, their support team is 100% US-based, and their website offers e-guides as well as tech support chat.

While the monthly rate is entirely affordable and much less than a traditional phone provider, taxes, fees, shipping, and handling still apply to your order. 

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Awards

Phone Power has received the following awards:

  • Gold Award Top Ten Reviews 2013
  • Deloitte Technology Fast 500 2012
  • Inc. 500's 30th Fastest Growing Private Company in America
  • Editor's Choice Voip Review
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Our Two Cents

Phone Power makes it easy to have an affordable residential VoIP phone system. They offer three differnet payment options in their USA/Canada plans: a Monthly Average (as a 1-year prepay), a 12-Month Term, and a No Contract option. This makes it easy for users to choose a term that they are most comfortable with. Even still, Phone Power offers a 30-Day money back guarantee to its customers. These calling plans also offer customers the option to keep their current number for free, when other providers do so for a charge.

Phone Power's residential VoIP plans also have a mobile phone app, faxing capabilities, and free activation on top of many calling features. Your calling plan also comes with an allotted number of internationl minutes per month for calling to select countries. One thing unique to Phone Power is that they give you a free second cloned line with your service, which allows you to make or receive calls using the same phone number. 

Plan Info
Plan Name Home Phone USA/Canada Plan
Plan Summary With Phone Power for your home phone, you get to keep your existing number, have unlimited calling to the U.S., Canada, and Puerto Rico, access to a mobile phone app, free activation, and a free cloned second line. All for a low monthly cost and a 30-Day money back guarantee if you aren't satisfied!
Key Features
  • Unlim. Calls US & Canada
  • Money Back Guarantee
  • Mobile Phone App
  • Free Activation
Notes Prepay for one year of service and get the lowest monthly cost. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $8.33
    Promo Price N/A
    Price Disclaimer $8.33 is monthly average with 1-year prepay
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year contract : $9.95 / mo.
    Month to Month
    (per user)
    • No contract : $19.95 / mo.
    Annual Contract Prepay
    (per user)
    • 1-year prepay : $5.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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