The phone service itself is not bad, but dealing with their customer service is not. Their representatives work from home so all of the time, they seem more worried to let you go to go back to their at home duties. The company definitely needs to do some more training on a better customer service.
The equipments and phone lines are good
customer service is always in a rush to hang up on you
daily disconnects or phone does not work at all. multiple e-mails to get a response that does not acuratley answer my question or address my problem. The only reason I've keps this as long as I have is because my daughter's very cute message that I will now loose as I can't take it any longer. No e911 from my area too!
myDevice Plan is great!
Coming from Vonage after a miserable experience I find MPC really good. Yes there service hours are from 9-5 EST but they always speak clear english :) I really like their BYOD plan and am using it to connect to all kinds of cool SIP things out there. My number ported fine from Vonage (LNP is rare in our rate center among VOIP providers).
I have nine phone lins and for six months I've been working with this company to build a quality phone system.
My previous two voip providers gave me much more difficulty and I plan to work out my remaining chores with myphonecompany.
I find that if you meet them half-way they really come through. It takes patience to win the battle against the very high priced Bell system.
Not open on weekends
Try getting a refund...impossible
Consider another provider.
I have been with MPC for over a year now, and it started off as a great love affair. The price, quality, and reliability were awesome to say the least. Unfortunately in the last 6 months this has all changed. While the price and quality are still good, you feel lucky to be talking to someone because of the constant service outages. The service has been off for minutes, and it has been off for days at a time, seemingly for no reason. Customer service (as I am sure you will notice from other reviews) is completely non exsistent. If they do talk to you, they will try to convince you that something on your end (modem, router, line) is the problem. Well, I am not stupid or computer illiterate and know when it is a service problem. I am looking now into an alternative company, reading reviews and comparisons, and will be switching as soon as I can. I am sorry MyPhoneCompany, but you won't continue in business if you don't change.
Was thinking of switching
I was thinking of switching from Vonage to myphone company cause of the xtra features they claim to have and an area that they cover in Indinia where my wife is from but after all the reviews again them describing the poor service that they offer I think I will stay with a company that does offer good service. Thanks for the help
NOT WORKIN AGAIN!!!!
We have been with this company for 2 months now and we have had a couple times where there is no service(dial tone)for long periods of times...we are talking days!!!their customer service as stated in other post here is terrible!!!you call them...They hang up! I am still waiting for a rply on an email I sent over a month ago. Well here we sit again on the weekend with no phone!!!thanks myphonecompany.com I highly recommend to anyone thinking of using this company to think twice and talk to a brick wall...you would get farther that way.
O.K. I'm usually a pretty patient person about these things, but this company is starting to have regular outages of service and their customer service is pretty much NONEXISTENT. If I can keep my phone number... I'm switching to my local cable company's VOIP. I think I've really had it this time (been with MPC since 2/O5).
bad and no service
had the service less than 2 weeks has been nothing but problems..service is currently not working can not contact customer support will not return calls and getting thru to email is impossible when u resch customer service u r put on hold till a message tells u 2 contact by email i have canceled my so called service and strongly reccommend you do NOT sucribe!!!