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Zultys vs BroadConnect Telecom
Compare Zultys vs BroadConnect Telecom. Find out whether Zultys or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Zultys and BroadConnect Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 3 Reviews
Zultys has been voted one of the top VoIP service providers in the business. Offering up high quality products and services at low prices, Zultys has proven to be a great competitor in the industry.
BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...
Users Average Rating
Recent User Reviews
My BIGGEST complaint is the complete lack of user reference material. Zultys has a small 4 page "Quick Reference" guide that basically gets you making phone calls and not much more. Our previous phone system had an excellent user guide that detailed every feature of that phone system. The only training we got was what we found on YouTube! I will say the audio quality is excellent. Navigation is buried and confusing. Again, wouldn't it be nice to have a detailed user guide! Another negative is their handsets. While they are sleek and pretty, they are slim, hard to hold and fragile. I purchased phone pads to compensate for this as my guys were complaining they were impossible to hold with their cheek and shoulders while talking on the phone and working on the PC. I suppose a work around for this would be headsets for everybody. This system is also prone to just dropping calls. Our fax machine still drops calls before the system transfers to hold before the fax machine picks up. Nobody seems to know how to fix this either. Needless to say we miss our old system.
Our company specialized in smaller "key system" units until we were approached by two 100+ user clients to provide system, installation and support services. After researching available VOIP PBX vendors solutions, Zultys was an easy choice. After several years and multiple deployments, Zultys remains the right choice. Zultys is amazingly open to dealer feedback and development in helping us to meet and exceed customer's expecations. Bill Rakowitz General Manager Ganado Telephone Company
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.