In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
Vitelity vs BroadConnect Telecom
Compare Vitelity vs BroadConnect Telecom. Find out whether Vitelity or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Vitelity and BroadConnect Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
- 3 Reviews
Overview:
Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity...
BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2004
- Website: broadconnectusa.com
- Headquarters Country: Canada
- Founder Year: 2010
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Authentication system fails frequently, taking SIP trunks down for customers. No support (except email asking if there's still a problem) and now they are refusing to port numbers so we can leave their shitty service.
Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at this point, they were great; very responsive and helpful. However, now it seems whomever purchased them just left them to die on an island. LNP goes to voicemail all the time, support tickets are answered *maybe* within 48 hours. They claim to be understaffed, but then again, they've been saying that for about 6 months now. It would appear this is a sinking ship. We've since moved our services, but as long as you never need anything support-wise, Vitelity is a decent company. I feel bad for the account managers, as they have to take the brunt of the frustrations with limited ability to do anything. It just feels like pulling teeth just to get something simple done or even just get an acknowledgement that someone sees you exist.
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
