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Jan 01, 2026
ViaTalk vs BroadConnect Telecom
Compare ViaTalk vs BroadConnect Telecom. Find out whether ViaTalk or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ViaTalk and BroadConnect Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 11 Reviews
- 3 Reviews
Overview:
ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.
ViaTalk’s plans usually start at very low price...
BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...
Provider Info
- Website: viatalk.com
- Headquarters Country: United States
- Founder Year: 2003
- Website: broadconnectusa.com
- Headquarters Country: Canada
- Founder Year: 2010
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I honestly can't understand all these bad reviews. I've had Viatalk for close to a year and I am very satisfied with the quality of the service. No issues whatsoever with the quality of either incoming or outgoing calls. I did have an issue with a couple of the features, but the tech support was very responsive and fixed one of the issues right over the phone. The reliability has been perfect. I don't plan on switching. They are a great VOIP provider.
We've had Viatalk for more than 10 years and have noticed a degradation in service quality as well as an increase in fees that they say is recovery of taxes, but no other voip provider charges. Even if you choose their 2 year 'special', you still pay $40 in fees and an additional $5 monthly for fees. Rip off city! Plus, they are very difficult to quit.
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
