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Jan 01, 2026
magicJack vs Twilio
Compare magicJack vs Twilio. Find out whether magicJack or Twilio is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of magicJack and Twilio and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 307 Reviews
- 1 Reviews
Overview:
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses total and complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform...
Provider Info
- Website: magicjack.com
- Headquarters Country: United States
- Founder Year: 2002
- Website: twilio.com
- Headquarters Country: United States
- Founder Year: 2008
Plans Available*
- N/A
- Twilio Flex - N/A
Users Average Rating
Recent User Reviews
The worst product, worst customer service and completely false advertising. My Magic Jack had a warranty but it stopped working within the warranty period. They don't even have a phone number to call, everything is by email and they don't reply. After waiting for months with no response from them I contacted BBB, Attorney General and TV station and even then they did not honor warranty. STAY AWAY FROM THIS COMPANY. Bunch of thieves, thugs and crooks.
I have many magicJacks in my office and they are some of the worst phone systems of all. The other day I renewed my services on a couple devices and they took my money out of my bank but never turn on my services. I called and spoke to some people in the Philippines but never got anything handled. Finally today they sent me an email and stated that due to Rule 6 I had violated the fraud rules. No clue what that could mean other than they do not like that I am asking about my money. They said they were not able to work with the magicJack device they sold me due to this and made no mention of returning my money. I filed a claim at my bank to get my money back and filed a complaint with the FCC on these people. Will also file a complaint with my States Attorney Generals office. It is people like this that makes it so hard to trust anyone anymore. and most all your company has an out by just saying it was a fraud they believed happen when they are the frauds themselves. I do not recommend this company to anyone anywhere.
The Twilio platform has been a godsend for our company's needs. So far, it's been the most scaleable and powerful contact center and business phone platform we've used.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
