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TelePacific vs magicJack for BUSINESS
Compare TelePacific vs magicJack for BUSINESS. Find out whether TelePacific or magicJack for BUSINESS is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of TelePacific and magicJack for BUSINESS and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 3 Reviews
TelePacific is a business VoIP service provider that is committed to providing you and your company the communications services you need for success. They offer the top products and services in the telecommunications inductry all at fair prices....
magicJack for Business brings affordable and reliable VoIP phone solutions to startups and small businesses. Their solutions come with all the features growing businesses need to get the job done but at a fraction of the cost when compared to...
- Headquater Country:
- Founder Year: 2004
- Website: magicjackforbusiness.com
- Headquater Country: United States
- Founder Year: 2007
- Home & Office - $14.99
- Premium - $24.99
Users Average Rating
Recent User Reviews
Last year I signed a three years contract with Telepacific to provide phone lines and internet service to our 4 locations. The internet speed is very slow, they promise a speed and they provide different one. Also I did not get listing in the yellow pages as promised. The first 6 months the billing was accurate, after that they started adding to the bill many fees, and whenever I dispute them they refuse to give me the credit. My monthly bill should be $980.00 now it’s up to $1223.78. In May/2013 I called them to question their long distance rates to Switzerland and Jordan, I was told its 6 cents a minutes, and even I repeated the question many times to the customer service rep who insisted it is 6 cents. That is why I made the calls. When I received the bill it was .85 cents a minute, I disputed it and they claim they have no notes on the account regarding Jordan rate. Stay away from that company, they have a very slow internet speed and a lousy customer service, they will be nice until you sign a contract after that they will provide the worst customer service and they have stupid representatives who tricks you by giving you non existing rates to collect more money.
Telepacific is a great choice! This year I was given the task of installing a T1 line. I spoke with AT&T and was disappointed with their service. I found Telepacific and they were on site within a few days with a reasonable quote. We decided to go with them and it has been a good decision so far. Their service people are friendly and competent. Early on, we had a breakdown. It was resolved in a few hours with new equipment (I was told) installed off site somewhere. Since then, there have been no problems. Their customer service is easy to reach and called with updates during the installation.
I have been a MagicJack user for my home phone for many years. I changed from the big phone company ($70+/month) to MagicJack for Business a few months ago. The porting process took a bit longer than expected, however the service is excellent. I have had ZERO issues, the call quality is great as I cannot tell any difference. They even sent me a nice desk phone to use which adds so much more than my previous land line phone. I purchased from another source a headset to use with the phone, works great. I like the music on hold with a message telling my client I'll be with them shortly, makes my small business seem much larger to clients when I have to place them on hold. I have yet to try the app so I cannot comment on that as of this time. If you have high speed internet then this should work great for you. Highly recommend.
I have so many issues with the incompetent customer services team for business. We are a small business and experiences a drop line, poor quality of voice and lack of customer services. The majority of their customer service people don't have adequate training and don't know how to address and resolve the issues properly. We had called numerous times to address above matters but it didn't get fixed on timely matter and the manager of customer service, Veil, disconnected our service without any proper notifications at all and I asked her if do you have any protocol and procedures in black and white that you could cancellation right away without any proper notification about it. She could not find one. My suggestion to all of small business owners, don't even bother to have this as your telephone service. I know they are cheap but if you compare with the quality of customer service and products that the company offers you will give headaches and problems in future. I do believe you don't need to spend /waste your time with the unreliable service. Plus on top of it, they dont refund my account. TERRIBLE SERVICE AND HORRIFIC CUSTOMER SERVICE!