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SIProutes.com vs Gafachi
Compare SIProutes.com vs Gafachi. Find out whether SIProutes.com or Gafachi is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SIProutes.com and Gafachi and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 3 Reviews
SIPRoutes.com is a next generation Wholesale SIP Termination provider and aggregator.
With a cloud based routing platform, the service enables a provider or carrier customer to select in real-time from every major VoIP backbone allowing...
Gafachi is a wholesale VoIP carrier offering domestic and international termination, DID and toll free origination, and competitive volume pricing.
Founded in 2001 and based in Rochester, New York, Gafachi focuses on providing its...
- Headquater Country:
- Founder Year: 2009
- Headquater Country:
- Founder Year: 2001
Users Average Rating
Recent User Reviews
We have been terminating production traffic to SipRoutes for over a year now and it has been a great experience. The big plus is that siproutes has already done all of the hard work by contracting and interoping with large tier 1 carriers so us little guys can jump right in and start terminating to those high quality carriers. This would otherwise be impossible for us to achieve without siproutes because we are not a large enough company to make the commits and spend long hours doing the interop. They have a friendly staff and good experience in the termination game. Their prices are actually pretty good. Here's why i think: They do LCR between a very broad range of tier 1 carriers, whereas most sip termination carriers only terminate to very few carriers so siproutes has more "options" as to who to relay calls to. You would think that siproutes prices wouldn't be as competitive because they are just using other carriers and don't have their own POP's but this has proven to not actually be the case from my experience dealing with other tier 1 carriers directly.
Can't think of anything negative to write. Their service and staff has been fantastic. They were recommended to me and I recommend them to all of you. Just try them with a test account, there's no commitment.
I've been trying for TWO MONTHS and three different tech support people to cancel this account. I called them again today and they told me that since it's a prepay service, I "may not" be entitled to a refund of my $406.00 which is still on my account. That sucks and is totally unethical. STAY AWAY FROM THIS COMPANY.
While you can't beat the price for dialer traffic, it certainly comes at a cost and you get what you pay for. After we signed up, we had a few questions. I left multiple voice mails and sent multiple emails to our account manager, all of which went ignored. I finally called in to the main number to get my questions answered and I requested a new account manager. This was 4 months ago and I've called in multiple times regarding the status of our new account manger and they just tell me something nice to get me off the phone but nothing ever happens with it, we still don't have one. In addition, I typically pull the CSRs so I can bill our clients for their dialer traffic, but the last 2 months this link on their website has not been functioning properly. I only get error messages. When I call in to the main number to report this and to see if they have another way for me to get the CDRs, they tell me they will pull them and email them to me (but they never take down my info, my user name, my email address, or the dates I'm requesting). I've called in about 5 times regarding this issue and I NEVER get a response back. Whats worse is that now when I call into the main number I get our old account manager so when he says he'll pull the reports and email them to me, I'm never surprised when it doesn't happen. I haven't been able to bill our client for the last 2 months due to this issue and I can't get ahold of anyone who will do something besides tell me they'll call me back (and then don't). The CDR link is not the only website issue they have. I frequently will log in and their images/logos are missing, or I click a link and get an error message. Currently, when I try to log in, I get an error message. Sometimes, their website won't even come up at all. There have also been many occasions where I've called our old account manager and received "the cellular customer you've dialed is not in service", or I've called the main number and it rings twice, then goes to a busy signal. I do understand that from time to time technical issues will arise, but this has been non-stop for 6 months now, its always something with them and when I report the issue they say "I'll check into that and give you a call back today", and then I never hear from them. I have worked with 2 other upstream providers in the industry and this one is by far the WORST I have experienced. I am currently looking into another company for our dialer traffic and will be moving from Gafachi as soon as possible!