In its infancy, there were only a few providers and household names in the Voice over Internet Protocol (VoIP) industry. VoIP was introduced in 1995 with a company called VocalTec and their product...
Jun 12, 2024
SimpleSignal vs CenturyLink
Compare SimpleSignal vs CenturyLink. Find out whether SimpleSignal or CenturyLink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SimpleSignal and CenturyLink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 27 Reviews
Overview:
CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2003
- Website: centurylink.com
- Headquarters Country: United States
- Founder Year: 1981
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Multiple landlines being used. All lines have quality issues and at times so bad customer can not be understood. It sounds as a really bad connection as if a cell phone where being used and it was breaking up. After 3 months of verified problems they finally came out and determined some of the equipment was bad. After replacing some of the equipment we were back and operational with no problems. Now the same problem has come back up and we are again having to use our personal cell phones for company use even though we are paying close to $600 a month for their services. Quest came out and stated that there equipment is not even all hooked up. We can not get a simple signal technical off of their computer monitoring program to physically come out and look at their equipment. Also internet connection is really slow and at times don't even work. Simple signal states that if the other company that shares the lines is watching a video on the internet it will cause interference with the phone lines. $600 a month seems pricy if you can't use internet connection and phone lines at the same time. My cell phone is capable of this and it only runs $100 a month
Great sound quality, very creative staff. The team put together my phone system for me, asked me how i imagined it could work in a perfect world, then built the system to those specifications (i didn't know they could do it the way i described, but it's great). The training staff was very prompt and friendly, got my team up to speed on the new features that will keep my co-workers in contact. Provisioning team helped keep the setup simple, pre-programmed everything so i just needed to plug in phones around the office. The support team has also been great, tweaking my setup for me, very nice. Service has been very reliable, very happy with the quality and sound.
CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.
I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. TWICE! Therefore the service was never hooked up. I continued on with spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? WORST company & customer service EVER!! Almost a whole year of harassment from this company & still have gotten NO where!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
