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Jan 01, 2026
ShoreTel vs Momentum Telecom
Compare ShoreTel vs Momentum Telecom. Find out whether ShoreTel or Momentum Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel and Momentum Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 10 Reviews
- 6 Reviews
Overview:
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 1996
- Website:
- Headquarters Country:
- Founder Year: 2006
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.
This phone system is terrible. Please do not get it if can find another. It seems the company I work for purchased Momentum Telecom, MT, because their long distance plan was the cheapest, but I am not yet sure on this. MT is unreliable: Some times customers cannot get through, one or more calls drop, call quality is not good. The software is also difficult to use. The reporting is weak. The agents who use the phone system software dislike it very much. How they display those on a call and those available is awful. How they do transfers is tricky. Occasional total outages: no calls can dial in. There is more bad as well. Please shop around, even if you have to pay more for long distance.
Buyer beware, they will smile and say what you want to hear but do not care at all about what happens once the agreement is signed. They keep referring to it, even though you may have phone issues (good luck getting a hold of their tech support). Then when you want to leave, they have a bunch of clauses to penalize you, as if it's our fault they can't provide the service they said they could. Read their agreement with a microscope, they are tricksters with no regard for customers. Not to mention they are 3x more expensive than other providers. I cannot recommend this company any less.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
