Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...
SageVone vs magicJack
Compare SageVone vs magicJack. Find out whether SageVone or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 287 Reviews
- Headquater Country:
- Founder Year: 2006
- Website: magicjack.com
- Headquater Country: United States
- Founder Year: 2002
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
Wasted over 3 DAYS with customer service agent Chrystal. she put me on hold to figure out why my MJ wasn't working and kept asking the same questions over, just parrot-like responses I believe they reading them from a Script. I was on "HOLD ON" and I wait and wait and wait she came back to see if I had hanged up, the way she was asking "are you still there" So I called back. I waited again for 1 hour, and finally, I get Chrystal again, who starts from square one even though I told her I had just spoken to her an hour ago. I wanted to talk to a supervisor, and she put me on hold. again beyond frustrated, I called, and Chrystal comes again, with the same parrot-like sentences. She ID me for the 5th time and then put me to turn off my computer, she messed up my computer magic jack, but this time she kept asking for my correct billing address. #, Street, City, Province, Country & postal code. and she said ups your zip code last number is wrong, sorry I can not help you, from 2 I changed to 5, and she said oh now we are correct, there was always something wrong, then oh we need to upgrade your system, then, I was so mad I asked to talk to her supervisor after the 5th time, she puts somebody there saying oh you need a new magic jack, since you are a good client we will tell you a secret, we sell it here and will take 10 days for you to receive it, but go to Wal-Mart and you can buy it right away. GEZZZZ THESE PEOPLE ARE SCAMMERS, THEY ARE IN PHILLIPINES, THIS IS HOW THEY MAKE THEIR MONEY SCAMMING AMERICANS THAT BELIEVE IN THIS PRODUCT. IT WAS GOOD AT THE BEGINNING BUT NOW WHEN THE INVENTORS SOLD THIS PRODUCT EVERYTHING WENT TO POTS, THEY SELL YOU THE 5 YEARS BUT AFTER TWO THEY ARE A DISASTER. DO NOT BUY THIS PRODUCE IT IS A SCAM NOW.
Wasted over 2 1/2 hours tonight with customer service agent LOURDES. Put me on hold to figure out why my MJ wasn't working, I had renewed it last week, kept asking the same questions over and was not reading my responses, just canned responses. She says: "HOLD ON" and I wait and wait and wait ------ then got disconnected due to inactivity. So I called back. Waited again for 45 minutes, was #11 in the cue this time, and finally I get LOURDES again, who starts from square one even thought I told her I had just spoken to her an hour ago. She kept sending me the same canned responses and it was obvious she was not reading my replies because what she was telling me was not showing on my screen. So she kept sending the same canned responses over and over and over again. I was beyond frustrated at this point. I gave her the correct billing address and alternate phone number, same that I gave in the first conversation and they were fine then, but this time she kept sending the canned response asking for my correct billing address. It was complete: #, Street, City, Province, Country & postal code. There is nothing else. I was logged into my account and copied and pasted it to show her. No response. Finally she says "I can't help you." and disconnects.