In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
SageVone vs magicJack
Compare SageVone vs magicJack. Find out whether SageVone or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 307 Reviews
Overview:
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2006
- Website: magicjack.com
- Headquarters Country: United States
- Founder Year: 2002
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
The worst product, worst customer service and completely false advertising. My Magic Jack had a warranty but it stopped working within the warranty period. They don't even have a phone number to call, everything is by email and they don't reply. After waiting for months with no response from them I contacted BBB, Attorney General and TV station and even then they did not honor warranty. STAY AWAY FROM THIS COMPANY. Bunch of thieves, thugs and crooks.
I have many magicJacks in my office and they are some of the worst phone systems of all. The other day I renewed my services on a couple devices and they took my money out of my bank but never turn on my services. I called and spoke to some people in the Philippines but never got anything handled. Finally today they sent me an email and stated that due to Rule 6 I had violated the fraud rules. No clue what that could mean other than they do not like that I am asking about my money. They said they were not able to work with the magicJack device they sold me due to this and made no mention of returning my money. I filed a claim at my bank to get my money back and filed a complaint with the FCC on these people. Will also file a complaint with my States Attorney Generals office. It is people like this that makes it so hard to trust anyone anymore. and most all your company has an out by just saying it was a fraud they believed happen when they are the frauds themselves. I do not recommend this company to anyone anywhere.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
