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PanTerra Networks vs Improcom

Compare PanTerra Networks vs Improcom. Find out whether PanTerra Networks or Improcom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of PanTerra Networks and Improcom and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 19 Reviews
  • 22 Reviews
4.8
4.75

Overview:

A leader in the cloud market, PanTerra Networks is a service provider that offers enterprise businesses cloud-based, fully managed IT services to aid in boosting collaboration, mobility, and productivity in the workplace. PanTerra Networks prides...

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996

Plans Available*

  • Business Voice - $14.95
  • Enterprise - $44.95
  • Professional - $34.95
  • N/A

Users Average Rating

Recent User Reviews

We had been working on an old NEC system for about 20 years. We new we needed a new phone system. We looked at the list of providers and narrowed it down to 3 including PanTerra in it. The salesperson was helpful. He showed us a quick demo and use case for Streams. We went with the Pro-Level seat since it allowed us to Deskshare with clients and prospects. We are 3 months into our deployment and have seen less phone calls and more IM's and Deskshares from our clients than ever before. We are able to answer questions immediately. We have noticed that contact ratios have gone up while missed calls and voicemails have gone down since customers can view our presence.

KatieSmiles September 28th, 2017

Panterra has always been reliable and very quick on customer support. I dont have to wait on hold forever just to ask a question. Never had an issue in 3 years with them. That says alot for a telephone company.

Johnnieholden March 31st, 2017

The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.

vipnl October 10th, 2018

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

u920217 June 17th, 2013
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

magicJack logo
1
magicJack

When the service works OK, technically, life is good. If you have any issue, you'll not get any serious support from their customer service. Lots of...

July 19th, 2019 - BLEGO
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5
VoiceSpring

I have no idea how they keep their prices so low. It's truly incredible. One of their best office phones is only $18.95/user, which includes...

July 17th, 2019 - ChristyArts

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