In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Nextiva vs Improcom
Compare Nextiva vs Improcom. Find out whether Nextiva or Improcom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Nextiva and Improcom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 194 Reviews
- 22 Reviews
Overview:
Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers...
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Provider Info
- Website: www.nextiva.com/
- Headquarters Country:
- Founder Year: 2005
- Website:
- Headquarters Country:
- Founder Year: 1996
Plans Available*
- Nextiva Office Enterprise - $29.95
- Nextiva Office Pro - $19.95
- Nextiva Office Pro Plus - $22.95
- N/A
Users Average Rating
Recent User Reviews
When I tried to port my number away from Nextiva they terminated the account before the port could be completed. This blocked the port from being completed. They then told me they had to create a new account to move my numbers in. When the new account was created the changed the mailing address so there would be a mismatch, changed my name for the same reason so that they could reject the port. In the end the numbers were not even in the new account and they had moved the numbers to a pool to be reused by someone else. They will harm your business just like they have mine.
I wish I had read the reviews before signing the contract, these guys are all about taking money no matter what! DO NOT DO IT!!!!!!! READ THE OTHER REVIEWS< CHECK YELP TOO!
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.