In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Nextiva vs IDT Global
Compare Nextiva vs IDT Global. Find out whether Nextiva or IDT Global is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Nextiva and IDT Global and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 194 Reviews
- 1 Reviews
Overview:
Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers...
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
Provider Info
- Website: www.nextiva.com/
- Headquarters Country:
- Founder Year: 2005
- Website: www.idtexpress.com
- Headquarters Country: United States
- Founder Year: 1990
Plans Available*
- Nextiva Office Enterprise - $29.95
- Nextiva Office Pro - $19.95
- Nextiva Office Pro Plus - $22.95
- N/A
Users Average Rating
Recent User Reviews
When I tried to port my number away from Nextiva they terminated the account before the port could be completed. This blocked the port from being completed. They then told me they had to create a new account to move my numbers in. When the new account was created the changed the mailing address so there would be a mismatch, changed my name for the same reason so that they could reject the port. In the end the numbers were not even in the new account and they had moved the numbers to a pool to be reused by someone else. They will harm your business just like they have mine.
I wish I had read the reviews before signing the contract, these guys are all about taking money no matter what! DO NOT DO IT!!!!!!! READ THE OTHER REVIEWS< CHECK YELP TOO!
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.