In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
magicJack vs Windstream
Compare magicJack vs Windstream. Find out whether magicJack or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of magicJack and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 307 Reviews
- 7 Reviews
Overview:
magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
Provider Info
- Website: magicjack.com
- Headquarters Country: United States
- Founder Year: 2002
- Website: windstream.com
- Headquarters Country: United States
- Founder Year: 1997
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
The worst product, worst customer service and completely false advertising. My Magic Jack had a warranty but it stopped working within the warranty period. They don't even have a phone number to call, everything is by email and they don't reply. After waiting for months with no response from them I contacted BBB, Attorney General and TV station and even then they did not honor warranty. STAY AWAY FROM THIS COMPANY. Bunch of thieves, thugs and crooks.
I have many magicJacks in my office and they are some of the worst phone systems of all. The other day I renewed my services on a couple devices and they took my money out of my bank but never turn on my services. I called and spoke to some people in the Philippines but never got anything handled. Finally today they sent me an email and stated that due to Rule 6 I had violated the fraud rules. No clue what that could mean other than they do not like that I am asking about my money. They said they were not able to work with the magicJack device they sold me due to this and made no mention of returning my money. I filed a claim at my bank to get my money back and filed a complaint with the FCC on these people. Will also file a complaint with my States Attorney Generals office. It is people like this that makes it so hard to trust anyone anymore. and most all your company has an out by just saying it was a fraud they believed happen when they are the frauds themselves. I do not recommend this company to anyone anywhere.
If you have a problem with Windstream's internet or telephone service expect to be on the phone for at least thirty minutes. It takes a least five minutes to even talk to a person while you are forced to listen to all their advertisements and other garbage that you are not interested in and don’t want to hear. Then after forcing you to give your name and the last 4 digits of your SSN three times, you ask your question and they put you on hold for ten to thirty minutes. The last time I called to report that my service wasn't working, I was on the phone, mostly on hold for almost an hour on a call that shouldn't have taken more than two minutes. If your internet or phone is not working, and they have to send out a technician it takes about ten days to two weeks. I called Thursday and was on the phone for an hour waiting on hold, time after time, I was told it would be fixed on Friday the next day. They lied. I called again on Monday and was told it would be the following Monday, (another 7 days) before they would send a technician. In the meantime, I am being charged for the time I am without service. His excuse was, I can call Windstream and they credit those ten days. However, because they will put you on hold, that takes at least another thirty-minute phone call. And, far worse, you are without your internet or landline telephone service. Needless, to I canceled the service and went with a different provider. Even after I finally got to talk to a person, to punish me for canceling, she put me on hold for over thirty minutes when it should have taken about sixty seconds. Naturally, she is polite and doesn’t tell you she is putting you on hold to punish you. Anyone that values their time, should never get service from Windstream. Now if you are a new customer, you quickly get to talk to a person and they will not put you on hold because if they did, you might hang up and they wouldn’t get your money.
We have an office with about 12-15 users (some are part-time so it depends on who is in). We are a legacy Broadview user. Though they merger went through a couple of years ago, The only recently turned off the BroadviewOfficesuite product. I learned this from a Windstream employee when I called for technical support. This technicial told me that the Broadview product was replaced with a newer and better Windstream Officesuite product. When I asked if the 50 to 75 external numbers that I had entered into the Broadview product would port over to the Windstream product, he claimed that it should. After installing the new product the external contacts did not port over. The technician escallated the question and reported back that with the new Windstream Officesuite product not only can you not transfer external contact from the older appplication, YOU CANNOT EVEN MANUALLY ENTER EXTERNAL CONTACT IN THEIR NEW SYSTEM! After again checking with his supervisor, he confirmed this and confirmed that they cannot return me to the older Broadview Officesuite. Separately, a Windstream sales person recently tried to conn us into a five-year contract. We are looking for a new provider right now!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
