When navigating the complex world of B2B software, review and comparison websites are indispensable for both buyers and vendors. These platforms provide a space for users to share experiences, rate...
Jan 01, 2026
Lingo vs Gafachi
Compare Lingo vs Gafachi. Find out whether Lingo or Gafachi is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Lingo and Gafachi and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 59 Reviews
- 3 Reviews
Overview:
Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing...
Gafachi is a wholesale VoIP carrier offering domestic and international termination, DID and toll free origination, and competitive volume pricing.
Founded in 2001 and based in Rochester, New York, Gafachi focuses on providing its...
Provider Info
- Website: lingo.com
- Headquarters Country: United States
- Founder Year: 2004
- Website:
- Headquarters Country:
- Founder Year: 2001
Plans Available*
- Lingo Unlimited - $14.95
- N/A
Users Average Rating
Recent User Reviews
Lingo made unauthorized changes to our account, including canceling active phone numbers without permission. A basic request to forward a phone line took two months, and their cancellation process has been intentionally difficult. We are still waiting on a final invoice. We didn't realize how badly we were being scammed until our new provider started looking into everything. We had phone numbers on our account that belonged to other businesses, and we were supposedly renting phones from Lingo. Now they are claiming we own them. No one at Lingo seems to know what they are doing, and getting anything resolved is nearly impossible. I work with many phone vendors and have never had this many issues. This is not how a phone company should operate. Our new phone company is more affordable and has provided fantastic service. I regret letting this drag on for as long as it did.
Horrible - Dishonest - Useless Customer Service - Lie about contracts They lie right off the bat when they call you. At least the guy who calls to hook you speaks your language. After that it's accents you can't translate from call centers with a million other voices in the background. I agreed to their services in 2018 with free first month and 6th month. That was a lie. Never happened! Tried the customer service on that. Of course they say they don't know anything about that. Customer service person I can't understand. Ask if there is someone who can speak better English and am told "NO" Can't email me. Doesn't care. Over the years, they have added about $25 to my bill. Bogus taxes - unexplained "Other Charges" Got a letter a few months ago with a bill. The bill was for my gradually ever-increasing bill amount, the letter says I'm being charged another $20+ for some other taxes they had failed to include on my bill for the last year. Paid that. Couldn't bring myself to suffer through a useless episode with overseas customer service agent. Finally sick of them, switched the line over to a cell with Verizon. Lingo continuing to bill me for a service they have not been providing for two months. Paid it once. The second time I call Customer service. Hung up on. Call again 15 minutes on hold - another guy I can't understand. What I am able to get from him: Verizon didn't notify them (A lie, Verizon can't use the number until Lingo releases it - I waited several days for that to happen) I am suppose to still owe the bills + more to come which will include a $200 Early termination charge!!! Say I am under some other contract that they can't provide me with. Just simply a lying scamming company . By the way, they were called Birch Communications when I signed up. They changed to Lingo somewhere along the line. Not BBB accredited - No shock there I'll update this when I get my next statement.
I've been trying for TWO MONTHS and three different tech support people to cancel this account. I called them again today and they told me that since it's a prepay service, I "may not" be entitled to a refund of my $406.00 which is still on my account. That sucks and is totally unethical. STAY AWAY FROM THIS COMPANY.
While you can't beat the price for dialer traffic, it certainly comes at a cost and you get what you pay for. After we signed up, we had a few questions. I left multiple voice mails and sent multiple emails to our account manager, all of which went ignored. I finally called in to the main number to get my questions answered and I requested a new account manager. This was 4 months ago and I've called in multiple times regarding the status of our new account manger and they just tell me something nice to get me off the phone but nothing ever happens with it, we still don't have one. In addition, I typically pull the CSRs so I can bill our clients for their dialer traffic, but the last 2 months this link on their website has not been functioning properly. I only get error messages. When I call in to the main number to report this and to see if they have another way for me to get the CDRs, they tell me they will pull them and email them to me (but they never take down my info, my user name, my email address, or the dates I'm requesting). I've called in about 5 times regarding this issue and I NEVER get a response back. Whats worse is that now when I call into the main number I get our old account manager so when he says he'll pull the reports and email them to me, I'm never surprised when it doesn't happen. I haven't been able to bill our client for the last 2 months due to this issue and I can't get ahold of anyone who will do something besides tell me they'll call me back (and then don't). The CDR link is not the only website issue they have. I frequently will log in and their images/logos are missing, or I click a link and get an error message. Currently, when I try to log in, I get an error message. Sometimes, their website won't even come up at all. There have also been many occasions where I've called our old account manager and received "the cellular customer you've dialed is not in service", or I've called the main number and it rings twice, then goes to a busy signal. I do understand that from time to time technical issues will arise, but this has been non-stop for 6 months now, its always something with them and when I report the issue they say "I'll check into that and give you a call back today", and then I never hear from them. I have worked with 2 other upstream providers in the industry and this one is by far the WORST I have experienced. I am currently looking into another company for our dialer traffic and will be moving from Gafachi as soon as possible!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
