In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Lingo vs BroadConnect Telecom
Compare Lingo vs BroadConnect Telecom. Find out whether Lingo or BroadConnect Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Lingo and BroadConnect Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 58 Reviews
- 3 Reviews
Overview:
Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing...
BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses...
Provider Info
- Website: lingo.com
- Headquarters Country: United States
- Founder Year: 2004
- Website: broadconnectusa.com
- Headquarters Country: Canada
- Founder Year: 2010
Plans Available*
- Lingo Unlimited - $14.95
- N/A
Users Average Rating
Recent User Reviews
Horrible - Dishonest - Useless Customer Service - Lie about contracts They lie right off the bat when they call you. At least the guy who calls to hook you speaks your language. After that it's accents you can't translate from call centers with a million other voices in the background. I agreed to their services in 2018 with free first month and 6th month. That was a lie. Never happened! Tried the customer service on that. Of course they say they don't know anything about that. Customer service person I can't understand. Ask if there is someone who can speak better English and am told "NO" Can't email me. Doesn't care. Over the years, they have added about $25 to my bill. Bogus taxes - unexplained "Other Charges" Got a letter a few months ago with a bill. The bill was for my gradually ever-increasing bill amount, the letter says I'm being charged another $20+ for some other taxes they had failed to include on my bill for the last year. Paid that. Couldn't bring myself to suffer through a useless episode with overseas customer service agent. Finally sick of them, switched the line over to a cell with Verizon. Lingo continuing to bill me for a service they have not been providing for two months. Paid it once. The second time I call Customer service. Hung up on. Call again 15 minutes on hold - another guy I can't understand. What I am able to get from him: Verizon didn't notify them (A lie, Verizon can't use the number until Lingo releases it - I waited several days for that to happen) I am suppose to still owe the bills + more to come which will include a $200 Early termination charge!!! Say I am under some other contract that they can't provide me with. Just simply a lying scamming company . By the way, they were called Birch Communications when I signed up. They changed to Lingo somewhere along the line. Not BBB accredited - No shock there I'll update this when I get my next statement.
I signed up for my elderly mom, who cannot use a cell phone. We had been happy with the service, and the price was better than AT&T, plus included 1500 minutes of long distance, which AT&T does not unless you pay a lot extra. Recently my mom's phone was out of order, and we had to wait a week to get it back working. (It was a line/cable problem.) In addition to a terribly long wait, customer service was absolutely horrible! Excessive wait times, incorrect trouble tickets, ZERO customer service on weekends. Today I am calling them about a billing question, and so far have been on hold for 1 hour and 45 minutes SO FAR. I don't want to call back and start all over, so I've got the phone on speaker and on the charger.
We asked for a quote on a phone system for our 2 locations. We do a lot of calling with in the 2 offices and sales agents on the road because of the nature of our business and wanted a solution that was quick to deploy and would run for home, office and mobile workers. Broadconnect telecom provided us with a demo to test with all the features enabled. After testing other systems from other companies we decided to go with BroadConnect and it has been about 5 months and we couldnt be happier. Apart from a couple of downtime episodes, one of which was due to our ISP's problem, we are happy with the service and the solutions provided.
We are a midsize company with a small call center and were sold the BroadConnect hosted solution complete with reporting services. After making it through a very long 3 year contract with BroadConnect, I have have very little that is positive to say about this company. From day one we struggled with call quality and functionality. For a midsize company like ourselves the hosted system they provide is way too locked down to administer effectively and they never were able to provide all the functionality that was promised during the sale of the system. Their helpdesk is not very helpful as on many occasions my network admin knew more about networking than their technicians. At the end of the day while the price is great, the hassles and lack of accountability from this company is not worth the trouble.