In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
ITP vs SureVoIP
Compare ITP vs SureVoIP. Find out whether ITP or SureVoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ITP and SureVoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 82 Reviews
- 1 Reviews
Overview:
ITP provides reliable residential VoIP solutions to customers seeking affordable plans. Offering feature-rich service plans with strong customer support, ITP has carved its name as one of the leading home VoIP providers. Individuals and families...
SureVoIP is a UK-based VoIP service provider that offers VoIP inbound, VoIP outbound, and hosted VoIP solutions to customers. The company utilizes open source software spread across two sites to power its VoIP systems. By doing so, SureVoIP is...
Provider Info
- Website: itpvoip.com
- Headquarters Country: United States
- Founder Year: 2007
- Website: surevoip.co.uk
- Headquarters Country: UK
- Founder Year: 2010
Plans Available*
- ITP Basic Residential Plan - $18.99
- ITP Global Residential Plan - $48.99
- ITP Home Office Plan - $49.99
- ITP Premium Residential Plan - $8.32
- N/A
Users Average Rating
Recent User Reviews
I'd like to start by saying that no one likes spam emails, or purchasing things online that may put you on the list for those spam emails and mailings. So I found a way to avoid that. Even with my credit cards purchases, I'm able to use an alias name that keeps my actual name private unless I wish to use it. My online purchases, continue to use that name, but unfortunately I used that name to sign up for my home phone service with ITP. I've asked for my refund I've already paid out for their hardware which is $100. They have sent me a refund check using my alias. But even though my bank is familiar with that name, and I have many transactions under that name, they deny my plea to deposit that check my account. So after many many many calls to ITP, they understand that I didn't use my real name signing up, so they denied re-issuing a new check in my actual name. So to negotiate with them I said, "well you can always cancel check in the alias name and reissue it in my actual name". But they won't meet me halfway on this. I said well if you won't send me the refund check after canceling the one you sent me already in my Internet name, just send me back the Modem. It seems to be too reasonable for them. No matter how many times I call. So that's why I'm on this platform to make some kind of an impact against this cheap company. Cheap in so many ways can make an impact. Little under a year already, I've been paying for that cheap phone service from ITP. I didn't expect much from this cheap service, but just little things like voicemail, caller ID, call waiting and being able to press, the flash button to transfer to my next phone line and see who's calling. All of those features were deficient in what you could expect in a cheap phone company. After many calls I moved my complaints to this forum. So I asked them to refund the money I paid or my 'paid in full modem instead, that's fair! They are not! That's the Truth...
You would assume what you read in the advertisement would be accurate and the pricing would be what the tell you it will be. What they don't say is that you cant get a hold of them, and they will not call back, and most of all there is no way to cancel without talking to someone - which is imposible because no one calls back or answers the phone. Short of stealing or robbery - which is illegal - this company is not the one you want to start a business relationship with. Listen to me ==== Realize this process is for you to see, hear and be witness to the lack of integrity and the natural way the ITP VOIP firm will in fact take your money, steal from your account and not even respond to your calls. But wait here is the reason why you can't do business with this firm: THE ARE NOT LISTED ANYWHERE. They are based in New York with no address, no way to speak to a supervisor, no one calls back. You can't cancel unless you close your bank account. And then they want to you send back the equipment you paid for and they will charge your credit card if you don't send it back by a certain date. These are not serious folks my friend. They kept on charging me for 5 months until I got a hold of a supervisor after Verizon requested with me on the phone to cancel the account. Five months later ITP was still charging my account. When I finally got a hold of a live person they never refunded my account. DON'T USE ITP VoIP for any type of business they are not a real company. Don't take a chance. There is no positive experience on the internet about this firm that is real. NONE. Don't use ITP Vo IP
I regret to say that the experience with that company is just dreadful. I have purchased a number from them 02035155555 which costed £1000 if my memory serves me and I have been trying to port that number away from them for 10 months. They have flooded me with all sorts of technical details and admitted that they don't support Scenario 7 which is apparently the most common way of porting numbers in the UK. In one email they admit that Scenario 7 is less complicated than their preferred way of porting numbers and in another communication I have been informed that for technical and commercial reasons they don't support Scenario 7 porting. I have clearly stated that I would like to cover the costs if any and if they are reasonable, but obviously it's better for them to charge me monthly for all the incoming calls as opposed to cooperating in a process of number porting. In comparison, another number that was purchased from BT (01732463858) was ported to the new provider without any issues. They use obscure justification that they are not required to use Scenario 7 to avoid people leaving their network with their own property ... I strongly suggest avoiding that company at all cost. *********** Response from SureVoIP *********** Dear Paul, Thank you for leaving a public review of your experiences with SureVoIP here and on our Facebook page. To say I'm surprised is an understatement. Number porting is driven by the **Gaining Communications Provider (GCP)**, i.e. the company you move your number to. SureVoIP in this case are the Losing Communications Provider (LCP). We worked with your GCP, which we will not name because you have not, and explained what they needed to do. If you recall, I even sat on a conference call with them, you and your solicitor explaining what they needed to do as they were doing it all wrong and you were getting extremely frustrated. I also gave everyone the call recordings of that call. They came back to you and basically said they weren't interested? I then took the extremely rare path of approaching one of the carriers they use to set up a porting agreement with them for you. That process is not complete yet, that's why I was surprised that you post these negative reviews of SureVoIP. In all honesty, I couldn't have done more for you. With regards Scenario 7. This is not a UK standard and is a managed service from the BT Wholesale IP Exchange product for those that wish to use it. Using it is a technical and commercial decision that we have not opted for. It's not just a case of paying for a one of number port as you think. Forcing SureVoIP to use it is like telling an IT company to only sell Dell equipment. A Communications Provider is free to work with the LCP or GCP to agree a commercial and technical number porting method. For a list of those operators we have porting agreements with, please see https://www.surevoip.co.uk/support/wiki/number_porting SureVoIP are one of few that have the ITSPA Quality Mark in the UK. ITSPA review all of above and are very friendly if you approach them with concerns or wish to seek advice. I built SureVoIP by hand, from scratch with no investment and when I see reviews like this I take it to heart as I strive to please everyone, which I know is now not possible. Thank you, Gavin
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
