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ITP vs ShoreTel

Compare ITP vs ShoreTel. Find out whether ITP or ShoreTel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ITP and ShoreTel and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 81 Reviews
  • 10 Reviews
4.05
4.3

Overview:

ITP provides  reliable residential VoIP solutions to customers seeking affordable plans. Offering feature-rich service plans with strong customer support, ITP has carved its name as one of the leading home VoIP providers. Individuals and families...

ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...

Provider Info

  • Website: itpvoip.com
  • Headquater Country: United States
  • Founder Year: 2007
  • Website:
  • Headquater Country:
  • Founder Year: 1996

Plans Available*

  • ITP Basic Residential Plan - $18.99
  • ITP Global Residential Plan - $48.99
  • ITP Home Office Plan - $49.99
  • ITP Premium Residential Plan - $8.32
  • N/A

Users Average Rating

Recent User Reviews

You would assume what you read in the advertisement would be accurate and the pricing would be what the tell you it will be. What they don't say is that you cant get a hold of them, and they will not call back, and most of all there is no way to cancel without talking to someone - which is imposible because no one calls back or answers the phone. Short of stealing or robbery - which is illegal - this company is not the one you want to start a business relationship with. Listen to me ==== Realize this process is for you to see, hear and be witness to the lack of integrity and the natural way the ITP VOIP firm will in fact take your money, steal from your account and not even respond to your calls. But wait here is the reason why you can't do business with this firm: THE ARE NOT LISTED ANYWHERE. They are based in New York with no address, no way to speak to a supervisor, no one calls back. You can't cancel unless you close your bank account. And then they want to you send back the equipment you paid for and they will charge your credit card if you don't send it back by a certain date. These are not serious folks my friend. They kept on charging me for 5 months until I got a hold of a supervisor after Verizon requested with me on the phone to cancel the account. Five months later ITP was still charging my account. When I finally got a hold of a live person they never refunded my account. DON'T USE ITP VoIP for any type of business they are not a real company. Don't take a chance. There is no positive experience on the internet about this firm that is real. NONE. Don't use ITP Vo IP

Charlie Serrano January 23rd, 2017

I used ITP services for many times. The customer service is not as good as before. I ported my number out to other provider a week ago. However, they offered me discounted price and suggested that i should port number back to ITP. Funny thing is later .... they said they couldn't port my number back cause the number is no longer active. (its 100% lies) . I switched my service to other provider a week before and the service was and is active. Also, i realized later that They charged me a year preminum and would not refunded to me a penny. (69.00) Never explained to me about non refundable policy. I think it was intentional i shouldn't listen to the person on the phone. Please look for other similar reviews below. I rather pay a little more and get professional reliable customer services. Beware~~~~

jlee2017 January 18th, 2017

Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.

BarbaraG July 1st, 2015

Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.

BarbaraG June 15th, 2015
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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