In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
IDT Global vs Infinity Datatel
Compare IDT Global vs Infinity Datatel. Find out whether IDT Global or Infinity Datatel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of IDT Global and Infinity Datatel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 1 Reviews
Overview:
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
Infinity Datatel provides VoIP services valleywide to SMBs that have 10 or more users. Learn how they can save you up to 70% on your monthly phone bill, while providing you with a cutting edge phone system and amazing service!
Provider Info
- Website: www.idtexpress.com
- Headquarters Country: United States
- Founder Year: 1990
- Website: Infinity DataTel
- Headquarters Country: United States
- Founder Year: 2000
Plans Available*
- N/A
- Hosted VoIP - N/A
Users Average Rating
Recent User Reviews
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.
We've been using Infinity DataTel's services for over three years and have not been disappointed. We previously used Cox and were paying around $1200 per month for our phone service. Now we pay closer to $600 a month with better phones, better call quality, we have a smartphone app, and we own all the equipment. Being a small business saving $600 a month is a huge win no matter what industry you're in. Our firm is very happy with Jared and his team and recommend them to anyone looking for VOIP and IT services.