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Hello Highway vs magicJack
Compare Hello Highway vs magicJack. Find out whether Hello Highway or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Hello Highway and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 236 Reviews
- Headquater Country:
- Founder Year: 2004
- Website: magicjack.com
- Headquater Country:
- Founder Year: 2002
Users Average Rating
Recent User Reviews
Up until recently I was using long distance cards purchased at the local drugstore. The problem with these cards is that you never get the minutes you think you are paying for. Calling within our state to another area code costs 3 times more than I thought it would. Plus minutes sometimes mysteriously disappeared for no apparent reason. With Hello Highway you get exactly what you pay for and you no longer have to enter multiple digit phone numbers and pass codes. I simple dial a local phone number and dial the person I'm calling. It even allows for speed-dialing. Hello Highway makes it simple and I highly recommend them to anyone.
I use Hello Highway's service regularly and it is a great value!
We are very disappointed with our experience with MagicJack. For over half the calls that we receive, the only caller ID info we receive is the words, "incoming call". Hello!!! I "know" I have an incoming call, because- wait for it- my phone is ringing!! ;-) We chatted through the MJ chat line, only to be told that what we are experiencing is "a known issue" and that "the engineering department is working really hard to fix this matter". The call log, for incoming and outgoing calls, isn't uploaded until the following day, so we can't even look at the log to see what calls we have missed. Using MJ is like being transported back to the early 1990s. Save your money and more importantly your SANITY and don't buy a MJ unit.
After about a month of good service, MagicJack started to drop calls after about 2 to 6 minutes. The online chats were worse than useless. One chat said that MagicJack requires 30 ms latency with 3 ms jitter. But the VoIP guidelines are 150ms latency max (one way) with 40 ms jitter max for good quality. It shouldn't ever drop calls unless the connection goes away for a 'long' time. OK. So, I measured ping times to google and also to a magicjack IP address (220.127.116.11),and got 14 to 19 ms using my smartphone, but my laptop got 10 to 12 ms. So, on my next online chat, I told that to the chat person, and it told me that that was not good enough (they lowered the bar) and that I should complain to my ISP. It also told me that magicjack was a superior service that required very low latency and jitter. But, it's really the other way around. The more latency and jitter tolerant a VoIP provider is, the better the service is. Obvious, right? So, these guys just hide when their stuff gets overloaded and does not work. Very poor service. And they have a deal where you pay extra for 'better' service. Now, that's a real scam. Ten times nothing is still zero.