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aptela vs Momentum Telecom
Compare aptela vs Momentum Telecom. Find out whether aptela or Momentum Telecom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of aptela and Momentum Telecom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 43 Reviews
- 3 Reviews
Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.
Aptela offers two distinct business VoIP plans: Business VoIP and...
- Headquater Country:
- Founder Year: 2005
- Headquater Country:
- Founder Year: 2006
Users Average Rating
Recent User Reviews
I have been using Aptela for years. I signed the previous company i was working for, to Aptela and I started up my company years ago and sticked with them. They are good at some points. But there are parts can make you frustrated. Usually no problem with connection but some connections is not clear. It happens daily basis. I use Polycom HD voice model phone which has superb sound quality. Another corcern is billing issue. Recently our credit card has been comprimed and we had to cancel the card. They tried to take money on 2nd and today is 23rd they have disconnected the service. No phone calls just email asking for us to fax credit authorization form. not even web based area that you can update your billing information nor add up back up payment option nor you can with credit card information. I wouldn't rely my business service with amature billing setup.
Our two-attorney law firm was relocating after a quarter-century in one place. We were not sure we wanted to bring our original PBX box with us for the long term, so we began to assess all our phone choices. For no particular reason, I started out with extreme reluctance to consider VoIP, probably due to years of passing chatter about such issues as dropped calls, etc. and overall skepticism about relying on the Internet for important client calls. Upon learning we could not keep our existing main phone number if we stayed with our landline (due to the location of the new office), we began to weight the possibility of VoIP, if only to be able to port our old number. Well-informed friends also told me to give VoIP a fair chance because technology and faster Internet speeds might have made my apprehension outdated. My further study made me realize that VoIP might not merely be an acceptable alternative; it might bring some advantages. Not one to make long-term technology decisions (or spending decisions) lightly, I did my homework. Reading as many reviews as I could find about all the various VoIP/virtual PBX providers, I found a confusing mix of raves and rants for virtually every company. (I soon confirmed that moving on trying to find the company with no negative reviews was futile, and that, probably, they did not reflect a consensus; I also noted that many complaints had to do with high-call-volume users, and our small law firm has light to moderate phone traffic.) To make a long story a little shorter, after a lot of comparing, we tentatively settled on Aptela, and confirmed our choice after sales consultant Omid patiently answered our endless questions and addressed all our concerns (including frank discussion about the handful of negative comments that seem to appear on every provider's review page). We have been very happy with the training, transition, and our trouble-free first ten weeks using Aptela. No dropped calls or call quality concerns at all. When we speak to each other in-house over the phone, but can simultaneously hear the colleague's voice faintly from down the hall, we recognize that the "live" and phone voices can be slightly out of sync at times. However, my concern about whether that might hinder phone conversations has not proven to be an issue at all. We have noticed no appreciable lag in our phone calls. To have the best chance of our switch to Aptela working out well, we verified adequate bandwidth by opting for cable internet over DSL. (Fiber optic was not available at the new location.) We bought preconfigured Polycom phones from Aptela, which seems to have been a great choice. Combining newly installed network wiring, a new router/hub/firewall and all-new phones with new VoIP, we were braced for the worst even while hoping for the best. To our pleasant surprise, everything worked well from the start. We are very pleased with the call quality (particularly since we paid a bit more for the HD handset option)-- much better than our land lines. Relearning how to transfer calls within the office took a little focus (can't just put a caller on hold and tell someone else to pick up). We miss being able to see who else is on the phone by glancing at the phone itself, but get that functionality on the Aptela dashboard. We love being able to send calls to any phone, and to use follow-me settings to receive calls anywhere-- but we have not actually used those appealing features much so far. During pre-move initial training, Aptela helped me record our first voice prompts (we did not opt for professional recording)-- remotely, over my cell phone. I was certain the recording would be poor quality and would have to be redone later, but was amazed at the clarity of that recording. (We kept it.) Aptela's assistance with training, porting our old number, and fielding our questions was impeccable. We have not had to open any trouble tickets, so I cannot comment about the tech support. Although I am not wild about having to place a support call and then wait for a reply, I believe that will prove more useful in the long run than getting an immediate but less helpful answer from an offshore call center. (I understand Aptela's support team is in at their main office-- which happens to be right in my backyard.) We have no regrets about either the general decision to switch to VoIP or our choice of Aptela.
We signed a three year deal with Momentum in 2016, and then five years after that, our workforce location changed and we needed to get out. We'd already done the three years, but they forced termination fees on us after five years since they require us to give notice 90 days before the end of the term (not 89), and, as they see it, they determine the term. Totally would not hold up if we had the time and energy to battle them., But very shady. DO NOT SIGN A CONTRACT WITH THIS VENDOR. YOU WILL REGRET IT.
I am not a person who usually takes the time to write review, but I find it important to warn people about this company and its poor business practices. From the start Momentum was poor on implementing the voip system in our business. Even though it took several weeks to get the system fully online they charged us a month prior to the service working. Then when half of our phones were not working they did not respond to our calls for help. I chose to go with another carrier after 3 years of overpriced under performing service on phones that were not operational. And a company that showed little to no interest in making things right. I intended to change service after the end of the contract and quietly let it go. When I informed Momentum that I was cancelling, they had the audacity to tell me they had automatically renewed my contract, even though I had told them I would not be renewing the contract. They have informed me that I would be responsible for another year of over priced fees. Needles to say I will not pay these fees, and I will let people know of how poor this company is in its dealings with customers. I encourage you to find another company to do business with. This company should not be rewarded for its behavior.