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ANTRATEL vs magicJack
Compare ANTRATEL vs magicJack. Find out whether ANTRATEL or magicJack is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ANTRATEL and magicJack and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 279 Reviews
- Headquater Country:
- Founder Year: 2005
- Website: magicjack.com
- Headquater Country: United States
- Founder Year: 2002
Users Average Rating
Recent User Reviews
Our account is in my husband's name. I tried to cancel it because he died and I do not use it and when I called customer service in January, they refused to cancel the account for me because my husband's name is on the account, not mine. It is my e-mail alias on the account but that apparently wasn't good enough. They required me to send in a death certificate. While I thought this was insane and infuriating, I did send in the death certificate exactly as they requested. I never heard back and followed up in e-mail 2 more times. This started on January 24th and it is now April 3rd. I logged into the account today and verified it still isn't cancelled so I called them. They still won't cancel it, telling me they now need my ID. This is crazy, the account owner is dead, they have his death certificate. That they continue to try to make me jump through hoops is appalling. I didn't have this much problem dealing with the Social Security Administration....
I would avoid MagicJack like the plague it is. I order the device. It came 2 weeks later. Took snail-mail to a whole new level. The setup told me I had to pay $12 for 911 and $25 to port my number over. Another two week wait for that. Then, I finally plugged it in - and it was dead. Spent over an hour trying to find how to ask a real human a question, then hours waiting on hold to talk with someone. They didn't have a clue, and gave me a tech support number to call. Hours later, having me plug and unplug stuff multiple times, they finally figured out the machine was DOA. They sent me an RMA and said they would send a new device. I waited weeks for the new device. It never came. Hours more on hold and they told me they never just send a replacement - I had to order and pay for another one. It finally came - again stretching the limits of what snail-mail means. After hours on the phone with tech support, it works. Then, I got another email from them telling me I have to pay for 911 again - because that last payment I made was for the DOA device - and they can't transfer it to the new device. This place is a total rip off. So, I called Billing office. They told me I have to pay again. They told me that's the way it is. They told me there is no option. I told them I wanted to talk to a supervisor. They told me that the supervisor has to call me back, so they verified my cell phone number, and then said the supervisor would call me back. Didn't happen. Today, 4 days later, I called billing again. 1 hour after they answered and said that I could talk to a rep 29 minutes from now, I finally got a rep. I told her I wanted to talk to a supervisor. She said the only way to talk to a supervisor is to have them call me back. It's been 2 hours on hold. They don't have anyone who can talk to me. Obviously, what I am demanding isn't on their script. They tell me that MagicJack doesn't process the 911 info fees, yet my payment went to MagicJack.com. I have it on my credit card statement. They are LIARS!. The people answering their phones are LIARS!. Their supervisors say they will call you back, but they don't. They are LIARS! They say they don't process fee payments, but my records from my bank says the do. They are LIARS. DO NOT DEAL WITH THIS COMPANY. THEY ARE LIARS! THEY ARE CROOKS!