Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
AmTel vs VoiceStick
Compare AmTel vs VoiceStick. Find out whether AmTel or VoiceStick is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AmTel and VoiceStick and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
Amtel is a Las Vegas Valley locally owned and operated business service provider. Amtel provides, installs, and services business telephone systems in the area for all types of businesses. From 1 telephone to 6,000 phones, business VoIP services...
The VoiceStick home phone adapter (GrandStream Handy-Tone 286) is the most convenient way to access your VoiceStick service. Not only will you save money with a low cost calling plans, you can also use all the features of your...
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2003
Users Average Rating
Recent User Reviews
Where do I start? The worst is that they have a bug in their billing code. It records 911 calls as international calls which aren't included in most of their packages. A call to 911 generates a negative balance preventing subsequent calls including another 911 emergency call. One has to add the minimum of $10, above and beyond the monthly charge to reinstate service or wait call customer service and argue your case. The balance of the $10 is stuck in Voicestick coffers in case you need to make an international call or god forbid another 911 call. They won’t take it off your next bill. Customer support is minimal with only business hours (8-5) access, poorly trained people and a desire to close tickets that greatly exceeds their willingness to help customers. User features are minimal at best despite continuing promises to add features. There isn’t any “call busy” or “no answer” rollover which makes their “business service” useless for most organizations needing multiple incoming lines. If you are looking for fast track features, Voicestick is a Yugo when most people are looking for a Cadillac. Many services give tours of their online interface for prospective customers; Voicestick has to be too embarrassed to offer a tour… Call quality is fair on their best day, unusable on some days. Finally, there are the outages including the THREE day one caused by server failure. For an operation as big as they claim to be to not have back up systems is inexcusable.
These guys seem to offer a good quality VOIP service for the price!