Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
AmTel vs UniVoip
Compare AmTel vs UniVoip. Find out whether AmTel or UniVoip is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AmTel and UniVoip and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
Amtel is a Las Vegas Valley locally owned and operated business service provider. Amtel provides, installs, and services business telephone systems in the area for all types of businesses. From 1 telephone to 6,000 phones, business VoIP services...
UniVoIP is a Los Angeles-based premier business Voice Over Internet Protocol and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings the best in business...
- Headquater Country:
- Founder Year: 2002
- Headquater Country:
- Founder Year: 2005
Users Average Rating
Recent User Reviews
Excellent customer service. We received services that was promised. Active since 05/10/2017 Port in our numbers was done with no pressure on our business activities. Voice mail boxes was setup same day as well as caller ID and all other features which were promised. They are very creative and very well aware and trained of functionality of their services and software which it makes them very different than large service providers. They are very active to solve any outstanding issues that may need attentions. Cut our bill to half and gained new features to better conduct our business. Great team of professionals to know and work with.
The person in charge of customer support (Kenneth) is profoundly rude to customers. Overall, UniVoIP does exactly what many other hosted VoIP providers do, except UniVoIP isn't exactly cheap, and their support is pretty terrible. They rarely, if ever, follow up on hardware issues or even basic glitches. Their answer, more often than not, is to "reset the phone" and basically move on - which is not an actual solution, just a small band-aid to a bigger problem.