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Alcazar Networks vs Net2Phone
Compare Alcazar Networks vs Net2Phone. Find out whether Alcazar Networks or Net2Phone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Alcazar Networks and Net2Phone and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 33 Reviews
Founded in 2003, Alcazar Networks is a wholesale VoIP provider for US and Canada-based customers. Alcazar Networks provides services in origination and termination for local, national, international, toll-free and short duration calls. Alcazar...
net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The...
Users Average Rating
Recent User Reviews
I have been with Alcazar Networks for termination and now origination and they have met or exceeded all expectations even in the one instance of minimal downtime in four years. Their support lines are always open, and their email responses are quick and easy to read (No Canned responses here). I migrated my traffic to Alacazar networks after reading many VOIP reviews, and their sterling reputation as a solid provider in the industry is what sold me. Upon switching over my termination, there was a instant cost savings especially when they turned me on to LRN routing. On top of that, crystal clear call quality and termination to more destinations I had not previously had which all in turn keeps my customers happy (More destinations, lower pricing). Alcazar Networks has helped my business grow over the years with their excellent and unprecedented service and commitment to customer satisfaction. I would recommend them to anyone looking for excellent Origination and Termination services.
Our experience with Net2Phone has been far less than stellar both with product and service. We have found the service to be filled with incompetence. We have two Polycom 6000s and one Polycom 7000s for our conference rooms which we connect directly to our Comcast. The wrong phones were sent in the initial order. Then the correct phones were sent to our home office rather than the site office...twice. After only one month in use, one of the 6000s died and had to be replaced. Both times the unit was sent it did not include the power supply even though the packing slip said that it was included. Hours upon hours have been spent dealing with issues. As well as far too many people involved in the process being sent around between various departments. Although support is responsive initially, there is a complete lack of follow through. It has taken two weeks to resolve yet another issue with the replaced phone and things are still being marked to ship to our home office as well as return shipping labels emailed to the home office. I have had to initiate every follow-up call (daily for the past week) despite leaving messages for a specific person to return my phone call. I honestly don't understand how they manage to stay in business.
Exactly what we needed to keep up with our growth and many options that we will be using in the future as we continue to grow.