VYLmedia vs Aircall

Been with these guys over 2 years now.   was a hassle getting signed up, for porting my number, but did it because of the price. Had issues over the years, all of a sudden, phone will not connect.  Dial out, wait 40-60 seconds, and if lucky, would connect, but most times would not.   Their last 'solution' to this was to press # when finished dialing the numbers.   Several times (including today) dial an 800# (800, 888, 866, whatever), and get a fast busy signal.  Dial same number from cell, works fine.   Called in to their number, told them the problem, they transfer me to tech support.   wait, wait, wait... get a person, give them my number THREE Times, then they say - oh, we are not authorized to help on your account, you need to call customer service.    UGH!!!!!   So, I call back, and these people never identify themselves, tell him the problem, and the gyuy answering the phone basically is a go-between to tech support, because they are all 'busy'... but none of them are working on the issue causing me grief, as I try to call into a WORK meeting via 800#.....   Then he wasnt me to leave a message, and a call-back number. Well, if I cannot dial 800# out, how do I even know if incoming calls are working??   This is one in a long line of problems I';ve had with these guys, but switching and keeping my number is such a hassle, I put up with their crap, because of the low rate.   After today?   NO MORE!!!   Moving on to a more reliable company.   Oh, and after all the issues I've had with them, and communicated, you would THINK they would at least have offered me a discount on my service?   WRONG.   They did however DOUBLE CHARGE me one month... requiring me to call in and fight with them to get my billing straight.