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CallCentric vs Aircall
Compare CallCentric vs Aircall. Find out whether CallCentric or Aircall is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and Aircall and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 23 Reviews
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Call center software for customer-centric teams. Transform customers experiences with the IT-approved cloud call center solution for sales and support teams.
Users Average Rating
Recent User Reviews
I've been using Callcentric for about 6 or 7 years. I have absolutely no issues with the company and their features are great and easily programable from their website. The only thing I wish they had is their own app. I have to use 3rd party software in my Android phone and I find it not reliable. I now have a Xiomi Redmi 8 and I manage to program the VOIP of the phone app. But, sometime sI check and I have to re-set it because it says " not connected" The rest, it's great!
I have had call centric for about 5 years now, they have had a few rough patches as well as some individuals taking advantage of their programs. The free phone number program is gone. Now there is a $1 per month DID charge but this is specifically restricted for limited residential use. If your use is for a home office or business purpose you have to go to a office unlimited plan for $8.95 per month and then add an outbound calling plan, i use the 120 min for $1.95 charge which includes the taxes related to 911 service. Overall I now pay $10.90 per month which is still less expensive than the other SIP plan providers. I like most of the features, but a little dejected that if you have voicemail activated then every call will end up routing to voicemail. For one of the numbers I had calls could not go to a voicemail. The only way to do that was to cancel the line and order a new account. Now that free phone number has stopped I have cancelled all the lines on that account and just have a internet phone number only with the voice mail. Once I get a routing program set to filter out calls not intended for the non vm company to the other account's internet number. For a small business you don't need anything really, but a few IP phones and order business unlimited DID if you need more than one channel, but still under the same number this can be ordered through the plan. You start with 3 trunk channels, so you may need to request more if you have 3 extensions and occasionally have folks holding for someone. channels include every inbound and outbound call or transfer call needed at any given time. So consider 6 to 9 a good starting point. The system also allows you to configure an auto attendant with call queueing for a team. When you want to move up you would need to configure a IP PBX (often setup on a home server) this is not for the light of heart and normally requires a pro to get everything set properly. But, a pro and IP PBX can leverage things like trunks in use BLF led's and reporting of calls received and average calls hold time in queue. It requires a skilled IP PBX programer to properly implement these but when they are done right they are wonderful.