In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
CustomerAvocate13
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| magicJack | MagicJack - BAD CUSTOMER SERVICE: YOU"RE ON YOUR OWN 02/05/2014 - 21:48 | Not sure, since customer service could never assist in getting this setup on my computer. | I must say, that this was one of the worst customer service experiences I've ever had! The agent had difficulty understanding my request so asked me over and over to repeat what I had already TYPED out. I really found it annoying that there is no phone number to call to speak to someone. I found that when you call, you are basically speaking to someone who knows iittle or nothing about the product and have EXTREMELY POOR customer service skills. My agent actually began speak ill of me because she couldn't explain how to resolve the issue. I waited 20-25 minutes for an experienced agent to come on the line!!!! She was better, but still didn't resolve the issue with my set up then abruptly ended the call by letting me know that they are CLOSED! If customer support is important to you then this is not the product or company for you! ugh!!! | Found good reviews, but they were not supported by my experience with the product or the company! Be careful, they appear to have hidden costs associated with the use of this product. They make many claims online and on their packaging, but it's different once you install their MagicJack device. |
