Dentuso

Using the VoIP system has allowed my business to tie together 7 separate offices across the Midwest like we are all sitting in the same building.   
 
I have been a VoIP client of DLS for 8 years. In that time I have changed internet providers 3 times, in separate locations based on the best available product for my offices. DLS has evaluated and installed all the VoIP platform over every line that I have had. We have never missed a beat, and not one customer ever knew we were working on our system.
 
Another advantage of DLS and the system they have, is it allows me the freedom to change the system when I want, without needing to hire an IT expert. The support always  answers my questions and guides me through what I need to figure out. That is from adding new users and extensions to changing the hold music for the holidays.       
 
The system is so flexible, that I was able to land one of my largest clients because of what I could do with the system. My client needed a dedicated toll free line that we could answer for them. I contacted my sales rep at DLS, Gerry, I had a new toll free line ringing into my system in 10 minutes. We did the voice over for the line in 5 minutes and I called my client back. Told them to call the number and see what they thought of it. Needless to say, they were expecting a time line, not that I had it done and was immediatley ready to start taking calls for them.
 
Technology will always present challenges. The partners you have in technology are critical to determining of you keep up with it and use it to it's full advantage, or if you will be watching people pass you by with it. With the help of DLS, I have passed several of my competitors, and I am always waiting for my clients to catch up, ready for any question or challenge they have, and DLS has been a large part of my ability to stay ahead.