pekasus

I chose Nextiva after seeing the reviews on this site. However, I must say I am extremely disappointed. If I were a residential customer with one line, it would be fine. But I run a business with several lines. I have had a series of problems with porting the numbers. Nextiva advised me of the porting and gave a 3 hour window, which was good.  So I tried to set up the number to forward to another line immediately so we wouldn't lose calls. We lost calls. I called customer support, who then walked me through a bunch of steps "cycle" the phone, which apparently needed done in the first place. That was fine. I then prepared for the next numbers to port, only to find out 4 days after they ported that they already ported. Luckily, these numbers were rarely used, however we found out that they ported when a customer informed us that a "robot" answered the phone. Embarrasing.
After about 2 months of using them, I still have a number that won't port. I can't get ahold of anyone to fix this. I've left messages and e-mailed. Now, I am calling them and THEIR phones aren't working...not a good sign for a communications company.
Also, their web interface is not user-friendly and is not logical.
Bottom line, if you have one phone at your house, they're probably ok. If you have a business, stay away.