3CLogic Reviews

If you need to set up a call center, try 3CLogic. 3CLogic offers a variety of call center services to businesses that need to set up and run a contact center or call center. 3CLogic Services ACD IVR Predictive Dialer CRM integration White label service Origination/Termination with any carrier 3CLogic ACD Like most call center services, 3CLogic offers an Automatic Call Distributor. ACD distributes inbound calls to call center agents, based on various rules that an administrator can set. Most call centers use ACDs to route high-priority calls to their best workers (and to ensure that people can take breaks). 3CLogic's ACD allows you add home-based agents (which lets your call center agents telecommute). 3CLogic IVR IVR (interactive voice response) is an auto attendant that responds to the sound of a customer's voice. IVR allows customers to advance their request to the right area of a call center. 3C Logic's IVR is completely customizable: you can allow customers to choose between departments, individual staff members, or a combination of all three. 3C Logic Predictive Dialer 3CLogic's predictive dialer is a service for outbound-oriented call centers. Predictive dialers allow call centers to contact large numbers of customers by automatically delivering voicemail messages or live responses based on a customer's actions. Predictive dialers are useful for banks and school districts - or any business with lots of customers that it needs to contact on short notice. 3CLogic CRM integration 3CLogic integrates with Salesforce and Microsoft Dynamics.  A full list of 3C Logic's supported software is available on their website (but 3CLogic should integrate with any CRM software). White label service 3CLogic can help you resell their call center services with your own VoIP service. Additionally, 3C logic can work with any origination termination carrier.

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3CLogic

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4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

They have an excellent training and support team. It was very easy to learn how to use the system and to train employees on it. They have tons of features which can accomodate all different types of campaigns.

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3CLogic

2011Year Founded
100%Recommend
1User Reviews
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Overall Rating

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Plan Info
Plan Name 3CLogic Cloud Contact Center Solution
Plan Summary -
Key Features
  • Skill-Based Routing
  • Performance Management
  • CRM Integrations
  • 3 Different Solutions
Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD N/A
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Faxing No
    	
    Toll Free
    Setup N/A
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge Yes
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones Yes
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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