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IP PBX

  • TeliDesk is a cloud-based VoIP phone and text service designed for small businesses that need an affordable, flexible, and reliable communications solution. Starting at just $9.95 per user per month with no contracts or setup fees, it provides one of the lowest-cost business telecom options on the market. The platform can be configured in as little as 15 minutes, allowing businesses to pick their number, set up extensions, customize greetings, and choose hold music. TeliDesk’s Virtual Office makes it easy to forward calls to any existing phone without requiring special equipment.

    Users Average Rating

    Providers Comparison

    Note: The graphs above only measure the user ratings displayed over the last five years.
    Write your own review

    Solid product, simple UI

    user_review
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)

    Great user interface and simple to to use. Had a couple minor issues at first, but support was quick to resolve everything and now it's smooth sailing. For the price it's a solid product that delivers good value.

    Support responds fast and fixes issues immediately.
    Nothing really. No complaints.
    Yes

    Great low-cost service for small business

    user_review
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)
    5
    Average: 5 (1 vote)

    In summary, TeliDesk presents an accessible and economical solution that
    simplifies communication for smaller enterprises. It integrates phone, email,
    and chat services into one easy-to-use dashboard. Although it may not have
    some of the more sophisticated features found in other products, its emphasis
    on essential functions, user-friendliness, and cost-effective pricing
    positions it as an ideal tool for enhancing customer engagement and
    operational productivity.

    Simplified Efficiency: TeliDesk's straightforward interface eases the setup and operation process, accessible to users regardless of their technical know-how. Features like call forwarding, auto-respondents, and email integration are user-friendly, allowing businesses to get started swiftly. All-in-One Inbox: TeliDesk unifies phone, email, and chat communications in one central dashboard, removing the hassle of switching between different applications and ensuring no customer interaction slips through the cracks. This feature promotes effective team collaboration and quick response times. Budget-Friendly: Tailored to the financial constraints of small enterprises, TeliDesk's scalable pricing structure ensures that businesses only pay for what they need, while still accessing essential functionalities. Clear Communication: TeliDesk guarantees outstanding call quality, ensuring reliable and clear conversations. This reduces dropped calls and unclear audio, building trust and increasing customer satisfaction. Mobile Functionality: With TeliDesk's mobile application, users can manage calls, emails, and chats from anywhere, fostering a flexible and dynamic work environment that transcends geographical boundaries.
    Enhanced Reporting Needed: While TeliDesk offers basic reporting tools, there's room for improvement in providing more detailed insights, like call duration, agent performance, and customer feedback, which are crucial for informed decision-making.
    Yes

    TeliDesk

    -
    Year Founded
    100%Recommend
    2User Reviews

    Overall Rating

    5
    5
    100%
    100%
    100%
    100%
    100%

    Service Locations

      Plan Info
      Plan Name -
      Plan Summary -
      Key Features -
      Notes -
      Plan Pricing & Services1
      Regular Price -
      Promo Price N/A
      Price Disclaimer N/A
      Setup Fees Free
      Activation Fees Free
      Number Porting Fee Free
      BYOD N/A
      Termination Fee Free
      Unlimited Minutes No
      Toll Free3 No
      Faxing No 
      



	
      
		
			
      
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      Plan Features3
      1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
      3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

    • We offer mobile landline coverage, so customers can have their landline number ring on their cell phone and cancel their previous landline service. Their cell phone becomes the home of both their landline number and their cell phone number.

      We provide international cell phone service to members in all 50 states. We offer coverage on three of the four major networks, in addition to a large array of cell phones. We do the switch for our customers, so it's seamless to join us.

       

      Users Average Rating

      Providers Comparison

      Note: The graphs above only measure the user ratings displayed over the last five years.
      Write your own review

      Very helpful and most of all polite and patient.

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      Trusting, and impressed on instant answers through email. Very helpful and most of all polite and patient. Finally got a landline for back up incase my cell phone blitzes out. I Iove that I can call anywhere in US. And the process is great for paying ahead.

      The staff are very nice to work with. I have been happy with the service, especially the cost.
      It took me a long time to find somebody to help. However, your salespersons were knowledgeable and did their best to satisfy my needs.
      Yes

      Highly recommend

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      I am very pleased with Community Phone. From how nice their customer service agents were to how easy it was to set up. Highly recommended.

      Easy, fast and affordable. Very friendly staff
      Nothing to report thus far.
      Yes

      Excellent service and wonderful support

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      My experience with Community Phone has been wonderful! Rick, the CSR, was very personable and friendly, and very well trained. He was very knowledgeable and made me feel at ease. I signed my mother (in a nursing home) up right then and there. I received the landline base within 5 days and it took me less than 5 minutes to put it together. The instruction booklet was simple and easy to read. And then...MAGIC! I picked up the phone and there was a dial tone...HAPPINESS! I made the test call and my dear mother was in business. HOORAY!!

      I received my first billing today and it was exactly as it was supposed to be. My mother is 94 and could not possibly handle a cell phone. With Community Phone, she is able to have a Landline phone that she is familiar with. She has unlimited minutes at a set price and she is happy so I am happy.
      I KNOW that it connects to cell phone towers and I DO NOT care.
      Yes

      Service was easy and as described.

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
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      5
      Average: 5 (1 vote)

      It was a pleasure. The assistance in resolving my issue with having my name appear on the receiver's caller ID was greatly appreciated. The service representatives were very respectful and courteous.

      Easy process from the time the order is placed to the time the system is installed and operating.
      I really don't have anything bad to see.
      Yes

      Great service, been with you for over 2 years.

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      Great Service been with you for over 2 years. Guess something happened. I called and got it straightened out. You are the best company I have ever been with and looking forward to many more years with you. Seems like when I first signed up they said something about after 2 years you get a free month any truth. Thanks for all you have done for me. You have far exceeded my expectations. Couldn't be better well I guess free could be a little better. Love ya all stay safe my friends

      Excellent service in a rural area. Customer service is second to none and I always get the chat with one of their reps on the phone.
      As I mentioned, it couldn't be better well I guess free could be a little better.
      Yes

      Comm Phone

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      4
      Average: 4 (1 vote)
      4
      Average: 4 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      Very easy to set up community phone, and customer service was super helpful. One area of improvement is payment options - there is no eft available for seniors without credit cards so I had to put my own credit card on the account. Other than that it was seamless!

      Easy to install, great customer service
      Payment options for people who have payees
      Yes

      Phone for Mom

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
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      5
      Average: 5 (1 vote)

      Elderly mom with spotty cell phone coverage was afraid to be alone and worried about needing to call family or 911 for emergencies. That’s where Community Phone came in and saved the day!

      $20 a month Jeremy was my associate and he followed up consistently. Great customer service!!!! Mom loves the light weighted handset
      None
      Yes

      Community Phone

      -
      Year Founded
      100%Recommend
      7User Reviews

      Overall Rating

      5
      5
      100%
      100%
      97%
      97%
      100%

      Service Locations

        Plan Info
        Plan Name -
        Plan Summary -
        Key Features -
        Notes -
        Plan Pricing & Services1
        Regular Price -
        Promo Price N/A
        Price Disclaimer N/A
        Setup Fees Free
        Activation Fees Free
        Number Porting Fee Free
        BYOD N/A
        Termination Fee Free
        Unlimited Minutes No
        Toll Free3 No
        Faxing No 
        



	
        
		
			
        
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				Local Min.
				Included
			
        
			
        
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        Plan Features3
        1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
        3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

      • Freshdesk Contact Center (formerly Freshcaller) is a modern day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshdesk Contact Center’s cloud-based architecture, it brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.

        Users Average Rating

        Providers Comparison

        Note: The graphs above only measure the user ratings displayed over the last five years.

        Editorial Review

        Freshcaller is a Cloud Call Center software where you can purchase local and toll-free phone numbers in over 40 countries. The intention is to help businesses and teams set up and run a powerful call center where you can engage in contextual conversations with your callers. Freshcaller is ideal for start ups and small teams since it required little time and is cost efficient.
        Write your own review

        Just a great all around telephone solution for our business

        user_review
        5
        Average: 5 (1 vote)
        5
        Average: 5 (1 vote)
        5
        Average: 5 (1 vote)
        5
        Average: 5 (1 vote)
        5
        Average: 5 (1 vote)
        5
        Average: 5 (1 vote)

        Freshcaller has worked extremely well for our company since we adopted it about 7 months ago. The contact center aspect of it works seamlessly and integrates well with the rest of our business operations, which is aided by the Freshworks software suite. Freshcaller and Freshworks basically cover every business software need with comprehensive products at a good price.

        Does everything we need and integrates well with our CRM and other software from Freshworks
        None
        Yes

        Freshdesk Contact Center

        San Bruno , California
        United States
        2010Year Founded
        100%Recommend
        1User Reviews

        Overall Rating

        5
        5
        100%
        100%
        100%
        100%
        100%

        Service Locations

        • Cyclix Networks is a leading global provider of VoIP telecommunications services for the business community. Products span a broad range from SIP-trunking products for clients with their own onsite systems, all the way to fully managed customer premises PBX phone systems and telephones for those looking at turn-key solutions. The Cyclix NPlus™ Network driving all these products is a fully redundant switching architecture designed to offer 24x7 non-stop mission critical services for the Enterprise, no matter how large or small, all at a very competitive price.  

          Users Average Rating

          Providers Comparison

          Note: The graphs above only measure the user ratings displayed over the last five years.

          Editorial Review

          The 21st century has no shortage of new technologies saturating the market. Even with all the innovation that’s occurred within the past few decades and fierce competition, Cyclix Networks emerged as a leading telecommunications firm that provides quality services to its customers. The company was founded in 2004 and is currently headquartered in New Hampshire, where its primary focus is quality VoIP communications to its user base. What will be covered here today is a review of the VoIP technology owned by the company as well as positives and negatives when it comes to its market presence. 
          Write your own review

          Fantastic and Ultra Functional Company, Great Alternative To Others

          user_review
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)

          We are a medical office who used Ring Central. After time we realized we needed to expand. After shopping around we found Cyclix and everything was great ever since we start our process. They helped us every single step of the way and were very dedicated. The system has been functional for some time. The best part was the transition, we did not even realized it happened! We are happy with their fax system. It was the main reason for us to switch due to lost faxes with Ring Central. The call clarity is great. The pricing is amazing. I cannot say enough about the staff, especially Emily, she has been helping our company an immense amount with us fine tuning the system the way we need it to function at an efficient pace.

          Easy to Use Great Price Amazing Customer Service
          None at the current time
          Yes

          Great Enterprise SIP Solution

          user_review
          5
          Average: 5 (1 vote)
          4
          Average: 4 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)

          This review comes from a global operation with over 1000 employees and over 60 locations in the USA and Canada. We used Cyclix redundant SIP Trunk product which simplified our VoIP Enterprise Solution. We've managed VoIP phone systems since the early 2000's when they were first being introduced. We slowly transitioned from PRI/T1 technology to SIP with Cyclix over the years with a near flawless transition. Voice quality never suffered. As always with any transition we did have some hurdles or incompatibilities but the Cyclix support engineering staff helped resolve and even provide guidance to our integrator. I would highly recommend Cyclix to any Small to Medium sized business looking for SIP Trunk Solutions or Hosted solutions.

          Excellent Customer Service and Support. Great availability of phone numbers covering our footprint. Great Small to Medium Sized Business Solution.
          Adding features can become costly
          Yes

          Wonderful SMB solution

          user_review
          4
          Average: 4 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)
          4
          Average: 4 (1 vote)
          5
          Average: 5 (1 vote)
          5
          Average: 5 (1 vote)

          I've been involved in every step of the process of replacing a myriad of phone systems that we maintain between about 18 sites. We wanted a unified solution for all our locations regardless of state lines and network capabilities. Cyclix has taken care of that in spades. We're operating multiple voip lines on 1mbps pipes over VPN tunnels and the quality of the audio is still there! Our old phone bill has already gone down enough to cover 2/3rds of what we pay for our new service and there are still multiple lines to cut over from the old vendor that would more than cover the cost of monthly operations. Support is readily available and dedicated to making sure problems get solved while you're on the phone, not during a callback when it gets escalated to a higher level technician. All tiers of support are pleasant and knowledgeable at their level of proficiency. I'm not quite sure the feature set would be capable enough for an enterprise grade operation but you'd probably be running your own in house system at that point anyway. For an SMB company, everything you'd need is available and running out of the gate. The only issues I have at the moment are with phone quality and training. The Polycoms we've received seem to have a higher than normal failure rate but we've received replacement devices promptly and they come preconfigured. Your mileage may vary, but it might be worth considering using a Cisco phone system to get a more stable desk set. The training program was recently designed and could use some work. I think once they get the kinks worked out, there could be a lot of benefit there, but it's not quite up to snuff yet. It's also worth noting that we haven't had a single service outage during our time with them. Overall I'm very pleased with our service and would definitely chose them again for our phone system.

          ease of use, solid support, pricing, network efficiency
          training, desk phone QA issues
          Yes

          Cyclix Networks

          Gilford , New Hampshire
          USA
          2005Year Founded
          100%Recommend
          3User Reviews

          Overall Rating

          5
          4.67
          93%
          100%
          93%
          100%
          93%

          Service Locations

            Plan Info
            Plan Name -
            Plan Summary -
            Key Features -
            Notes -
            Plan Pricing & Services1
            Regular Price -
            Promo Price N/A
            Price Disclaimer N/A
            Setup Fees Free
            Activation Fees Free
            Number Porting Fee Free
            BYOD N/A
            Termination Fee Free
            Unlimited Minutes No
            Toll Free3 No
            Faxing No 
            



	
            
		
			
            
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				Incl. Long Distance Min.
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				Add'l Long Distance Min. Cost
				N/A
            Plan Features3
            1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
            3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

          • Cebod Telecom is a business VoIP provider that specializes in cloud-based business phone systems. They offer PBX phone systems that are on priced according to the phone lines needed, not based on the number of users. All of their VoIP solutions allow you to keep your existing number, come with instant activation, and even the option for pre-configured phones. All of these measures help to make for an inclusive communication system.

            Users Average Rating

            Providers Comparison

            Note: The graphs above only measure the user ratings displayed over the last five years.

            Editorial Review

            Cebod Telecom provides reliable and scalable business communication solutions for small to mid-sized businesses. Confident in the quality of their services, Cebod Telecom offers a 30-day free trial and money-back guarantee with all of their plans

            Scalable Business Phone Services

            Cebod Telecom understands that the needs of small to mid-sized businesses often change. Their business phone solutions are designed to offer flexibility and scalability, freeing companies from services that longer fit their requirements. Whether you’d like to add or remove users or extensions, you can easily adjust your phone service needs in just a few clicks.

            Pay Per Phone Line and Take All the Features

            Dedicated to providing efficient phone solutions at affordable prices, Cebod Telecom offers businesses the tools and services they need to effectively communicate with clients. Their business phone solutions are easy to set up and contain all 40+ features, along with free 24/7 support, unlimited user extensions, and one toll-free/local number per line.

             
            Write your own review

            Wonderful ! - Cebod Telecom

            user_review
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
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            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)

            We tested their service for one month before making the switch and received
            great call quality, customer support and competitive price. The plans based
            on number of phone lines required instead of paying per user, did offer us
            good saving every month. Michael was a great help from the start! Porting of
            numbers, setting up online web account and landline and cordless phones was a
            breeze. The company is honest and provides quality service with all features
            as promised at no extra charge. Will definitely recommend them. Thank you
            Michael and Cebod Telecom team.

            Great Experience so far !
            Nothing till now.
            Yes

            Great ! - Cebod Telecom

            user_review
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)

            Cebod Telecom is an excellent choice for VoIP service, offered us a competitive monthly pricing, no setup fee and all substantial features. Its feature set, along with the thorough customer support makes it a provider worth considering. Sound quality is great as well, I did not believe it until I experienced it for myself. Managing phone system on web portal is also very easy.

            Outstanding Service so far
            we started using the service recently, so still no problems with the service
            Yes

            Complete solution that delivers at a competitive price

            user_review
            4
            Average: 4 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)

            I am a small business owner and we were looking to upgrade our simple phone
            system to a more feature rich VOIP system which would support our growing
            business and without the hassle of maintaining anything ourselves and be
            reliable as we have global business. we looked at a few options and for the
            price and features we needed, Cebod Telecom was a great find. I would
            recommend them for voip services. There concept of paying per phone line, not
            per user helped us save money as we were able to get better service at a
            better price. They are always available to answer questions or solve if any
            issue arises. Also they were very helpful in explaining the various features
            and how they would help us.

            Cebod Telecom, offers a complete solution for our phone system, at a
            competitive price. For less than the price that we were paying just for the
            local phone service, they offered us with a full-hosted PBX plus phone
            service. Cebod Telecom excellent phone service and support at every step and
            we have found them to be very reliable in the short time we have been with
            them. I have given them 4 stars for quality only because my experience with
            them is limited to a few months.

            Cost effective VOIP service with all features we needed
            none so far...
            Yes

            Excellent !!!

            user_review
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)
            5
            Average: 5 (1 vote)

            Cebod Telecom is an excellent choice for VoIP service, offering competitive
            monthly pricing, no setup fee and a substantial feature set with great
            features for international calling. Its feature set, along with the thorough
            customer support makes it a provider worth considering.And all the features
            your could want and ever need in one low monthly rate + taxes. Sound quality
            is great as well, I didn't believe it until I experienced it for myself.
            People on the other end of the line comment how good my new service is and I
            can clearly here everyone else now.

            Audio quality is much better.I strongly recommend them. Outstanding service, functionality
            customer support should be better
            Yes

            Cebod Telecom

            Costa Mesa , California
            USA
            2007Year Founded
            100%Recommend
            4User Reviews

            Overall Rating

            5
            5
            95%
            100%
            100%
            100%
            100%

            Service Locations

              Plan Info
              Plan Name -
              Plan Summary -
              Key Features -
              Notes -
              Plan Pricing & Services1
              Regular Price -
              Promo Price N/A
              Price Disclaimer N/A
              Setup Fees Free
              Activation Fees Free
              Number Porting Fee Free
              BYOD N/A
              Termination Fee Free
              Unlimited Minutes No
              Toll Free3 No
              Faxing No 
              



	
              
		
			
              
				Plan Minutes
			
              
		              
		
			
              
				Local Min.
				Included
			
              
			
              
				Add'l Local Min. Cost
				N/A
			
              

			
              
				Long Distance
				-
			
              
			
              
				Incl. Long Distance Min.
				N/A
			
              
			
              
				Add'l Long Distance Min. Cost
				N/A
              Plan Features3
              1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
              3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

            • GoTo Connect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoTo Connect is a sure bet when it comes to a reliable VoIP provider. GoTo Connect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.

              Users Average Rating

              Providers Comparison

              Note: The graphs above only measure the user ratings displayed over the last five years.

              Editorial Review

              GoTo Connect offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five different pricing tiers to choose from, GoTo Connect has become the VoIP provider of choice both by well-known brands and startups.

              Plug and Play Installation

              With GoTo Connect, installing a business phone system is easier than imagined. Pre-configured phones are shipped to your business and are ready to be plugged in for use. No hardware setup or complicated installation process is required. For businesses without a dedicated IT staff, this is a huge advantage as it saves them time, money, and effort.

              Competitive Pricing

              Compared to legacy phone systems and other competing hosted telephony services, GoTo Connect offers more affordable and no-nonsense rates. Their tiered pricing structure works well for SMBs as it lets them take advantage of advanced telephony features at a price point that makes sense.
              Write your own review

              Happy I Made The Switch

              user_review
              4
              Average: 4 (1 vote)
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              Average: 5 (1 vote)
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              Average: 5 (1 vote)
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              5
              Average: 5 (1 vote)

              After switching from $150K Shortel phone system, I had my doubts. I was waiting for a VOIP solution that I could trust and also had a ACD (automatic call distribution). Jive had what I was looking for. I have about 150 phones with multiple call queues. Although VOIP has its issues with dependency on the public Internet, Jive has done a very good job of having automatic backup recovery planning built in. We are very happy with their service and customer support. Everyone is always so helpful. My favorite part is that I am saving thousands of dollars a month in telco charges and maintenance charges from my legacy phone system.

              Easy to use. Comes with all the bells and whistles. Others I looked at wanted to nickle and dime me for things such as a phone app. Also includes GotoMeeting Pro. This has come in handy during the pandemic. Much of my staff was able to work from home with little affect to customers that we service.
              Typical VOIP related issues when you have bad internet or bad cell signal. We had some employees that had issues but the problems were usually related to their home Internets.
              Yes

              JIVE LIES to you!

              user_review
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              Average: 4 (1 vote)
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              S0, I fall for all the Jive hype and decide to switch my VOIP services from a good provider to them. It looked like I would save a few bucks and as a small business they all add up. Get my Jive "quote" and all is good, was going to save a bit. Let me say this first...the Jive support crew is good. They are patient and they get you fixed every time. I will miss them. Customer Service and Billing are a disgrace and ignore common sense. But I finally after months of using them actually looked at my monthly bill and saw it was 40% HIGHER than quoted. WHOOOOAAA. Looked and called them trying to figure it out. I did not add any numbers, features, etc. They clearly told me that I was paying per Phone Line (number).... Well, that was a lie, because when I added a voip phone that I could simply take and plug in elsewhere , etc. they considered that as adding a device, and said that is what I am paying for! I said that they (my same 3 numbers) are the same and it is on the internet so it makes no real difference...I still only have my 3 lines and that is what originally was explained to me. Obviously it doesn't because the phones can be moved to anywhere and plugged in. It is still only 3 numbers that are used.

              Great Tech support, knowledgeable and patient.
              Totally deceptive Sales people and Billing ...... Basically crooks taking advantage. Any phone carriers that want my business, let me know.
              No

              Love this company

              user_review
              5
              Average: 5 (1 vote)
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              I have been using Jive for about 15 months and encountered no problems. When I first started to set up the dial plans I had questions and called customer support. They answering my questions, got me up and running. I referred my son's business and he now uses Jive. My fixed monthly fee is unbelievably low. Other companies wanted per call monthly billing which would be too costly. How could anyone not like this company. I'm beyond pleased. Thanks

              Pricing, customer support, reliable.
              Which I found this company sooner.
              Yes

              Terrible - Do NOT Use Jive

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              Don't use. 1.They told me that I would not have an auto-payment after our trial. This was addressed in the very beginning and the assured me. Even contacted them days before our trial was up to let them know we wouldn't be signing up.....Drafted anyways. 2. The APP is absolutely terrible. On numerous occasions, I would go to answer the phone and the person on the other line could not hear me. I would have to call them from my personal cell just to do business which defeated the purpose of the software. 3. Customer Service is not reliable. Only got generic responses. I've used Grasshopper in the past and it was MUCH better.

              Zilch
              See review.
              No

              Office Manager

              user_review
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              Average: 4 (1 vote)
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              Our phone system improved a lot with Jive. It became more professional. Another thing that we love is that we can connect through our mobile phones. It just logs us out every now then. you need to sign in again and again.

              Whenever I call the tech support team, they know their job that's why it's much faster to resolve any issues that we have. Click to connect by jive is cool.
              When we ordered another phone, they were not able to provide the lead time as to when the phone will arrive. Also, when adding a new phone, it's more economical on our part if we can do it ourselves instead of hiring a third-party IT consultant. Was hoping that installation is not that complicated.
              Yes

              Top Notch Customer Service

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              We have been with Jive for 1.5 years and have been very happy. Set up was a breeze, the phones they suggested are easy to use and perfect for what we need. Anytime I have a question or need help with anything, I can always get a hold of someone and an answer quickly. Customer service always follows up as well to make sure everything is running smooth. The portal is very simple to use as well and it's easy to set up my messages for holidays, etc.

              Their customer service can't be beat.
              We occasionally get static on calls.
              Yes

              Jive is the Best VOIP Tool I Have Ever Seen

              user_review
              5
              Average: 5 (1 vote)
              4
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              I have been using Jive since November 2018 and I am thoroughly satisfied with this remarkable tool. I have no background in using VOIP (aside from having it set up for me once when deployed to Baghdad, Iraq). But since I became a business owner, I found the entire process easy to accomplish, and when I did require some assistance, Tech Support was immediately available to walk me through (and in some cases do the work for me) whatever issue I faced. The user interface is among the most intuitive I have ever experienced in any application, including other computer programs and phone apps. It has truly been a joy to use and has allowed me to quickly get up and running so that I could concentrate on other aspects of my business. Finally, and perhaps most importantly, this tool has NEVER failed to work, ever. I would eagerly recommend Jive to anyone considering a VOIP implementation!

              Easy to use Graphical User Interface extremely helpful Quick, reliable tech support
              Might be a tad pricey (but worth it)
              Yes

              JIVE VOIP review

              user_review
              4
              Average: 4 (1 vote)
              4
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              2
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              3
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              Biggest frustration is customer service. It takes so long to get in contact with support. Today I waited for 20 minutes to speak to someone and this is pretty good. I dread calling support because it takes 45-90 minutes to get the problem worked out and sometimes they have to call back. I will say if I call after business hours the wait is not very long at all, but we are not open past 4:00 p.m. so this is not very helpful. There have been a few people within JIVE that are very helpful and I wish I could talk to them every time, but they don't work this way as its a call queue. A great feature would be that you would be assigned a team so you get to know them and your team knows the customer resulting in quicker solutions and less waiting. The sound quality and features have all worked great once we got set up. Anymore if something ends up not working right it's always been that we need to do an update and for awhile it seemed like the updates were weekly. We also had some issues with billing that took quite a while to solve and close out an additional account under our name that was added by error.

              Features and quality. The phones work.
              Long wait times and don't always get your questioned answered.
              Yes

              Jive VoIP Tops In Service

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              Jive is a great value for the price! It was easy to implement and their customer service always comes through. Any time I have had an issue, it is always resolved in a timely manner. I would highly recommend them if you are looking for a solid VoIP company.

              Value, price, reliability, timely, friendly, good follow-up.
              I really don't have any. We implemented more than 6 months ago and any issues we've had have been handled very professionally.
              Yes

              UNBELIEVABLE SERVICE!!!!

              user_review
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              I can't believe the good fortune finding Jive for a project that required an outbound call center. Literally - we had less than 7 days before our client was to walk through the door. From beginning to end, Jive was there 24 hours a day! I can't begin to tell you how stressful this whole experience has been with this project, but Jive never skipped a beat. We got 7 phone lines installed in 1 day The phone quality is fantastic (Comcast Business). The options available are vast. They even have a Call Center Portal for those with phone queues. The versatility to switch from phone to cell on the fly is like magic! I can monitor phone calls from anywhere. We have an account with Ring Central and initially called them to get this done through them, but they were too expensive for our budget. When the dust settles, we plan to switch the company's main phone lines to Jive I LOVE JIVE! I have never written such a positive review for a company. They deserve the #1 slot for VOiP SERVICES!!!

              24 HOUR SUPPORT
              NONE - NOT ONE!
              Yes

              Pages

              GoTo Connect

              Orem , UT
              United States
              2006Year Founded
              93%Recommend
              278User Reviews

              Overall Rating

              4.65
              4.62
              94%
              92%
              93%
              95%
              92%

              Service Locations

                Plan Info
                Plan Name -
                Plan Summary -
                Key Features -
                Notes -
                Plan Pricing & Services1
                Regular Price -
                Promo Price N/A
                Price Disclaimer N/A
                Setup Fees Free
                Activation Fees Free
                Number Porting Fee Free
                BYOD N/A
                Termination Fee Free
                Unlimited Minutes No
                Toll Free3 No
                Faxing No 
                



	
                
		
			
                
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                1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

              • VoIPstudio is a quality telephony service provider that focuses on providing businesses with hosted PBXs. They strive to deliver a system that is both robust and reliable for both business and residential customers. Their hosted PBX solution is what they stand behind, and they believe that it can be a replacement for any other telephone system that is currently being used in your business.

                Users Average Rating

                Providers Comparison

                Note: The graphs above only measure the user ratings displayed over the last five years.

                Editorial Review

                VoIPStudio is a VoIP telephony platform created for organizations that need a professional hosted PBX system. Developed by London-based tech company Level 7 Systems, VoIPStudio is trusted by thousands of businesses in over 60 countries around the world.

                Reliable VoIP Services at Competitive Rates

                VoIPStudio delivers the reliability of traditional phone carriers, but at a fraction of the cost. Starting at only $4.99 per user per month, VoIPStudio offers all the features businesses need plus free setup, 24/7 technical support, and free inbound calls. Calls to landline and mobile phones are also charged per second (not rounded up to the nearest minutes), which means you’re only billed for what you use.

                Packed with a Range of Business and Technical Features

                Loaded with an impressive array of business and technical features, VoIPStudio is one of the preferred VoIP providers in the market today. On top of standard phone system features (such as Call Transfer, Interactive Voice Response, Call Waiting, Parking and Recording) their service also includes numerous value-added features that enhance the VoIP experience such as Internet Failover Protection, Reception Console, SMS Gateway, and CRM Integration.

                 
                Write your own review

                voIPstudio are great for new businesses

                user_review
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                Average: 5 (1 vote)
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                Average: 5 (1 vote)

                As a new business our first mistake was our voip provider as the costs soon spiralled. We were told about VoIPstudio by a client and have never looked back. Changing providers has not only given us a much more reliable service but has also put a smile on our accountant's face which doesn't happen very often.

                Loads of features, low cost, great support team
                None as yet
                Yes

                VoIPstudio

                London
                United Kingdom
                1981Year Founded
                100%Recommend
                1User Reviews

                Overall Rating

                5
                5
                100%
                100%
                100%
                100%
                100%

                Service Locations

                  Plan Info
                  Plan Name -
                  Plan Summary -
                  Key Features -
                  Notes -
                  Plan Pricing & Services1
                  Regular Price -
                  Promo Price N/A
                  Price Disclaimer N/A
                  Setup Fees Free
                  Activation Fees Free
                  Number Porting Fee Free
                  BYOD N/A
                  Termination Fee Free
                  Unlimited Minutes No
                  Toll Free3 No
                  Faxing No 
                  



	
                  
		
			
                  
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                  Plan Features3
                  1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                  3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                •  

                  Affordable Business Communication

                  With crystal-clear calling on a gig-speed network, Comcast Business offers business VoIP communications for as low as $9.95, and can serve businesses of any size, whether they have 5 employees or 500. With each line, they will also provide businesses with a free Polycom 335 IP phone to connect with their VoIP services. Business voice communication from Comcast saves time while avoiding capital expenditure.

                  Users Average Rating

                  Providers Comparison

                  Note: The graphs above only measure the user ratings displayed over the last five years.
                  Write your own review

                  Works great for our growing company

                  user_review
                  5
                  Average: 5 (1 vote)
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                  Average: 4 (1 vote)
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                  Average: 5 (1 vote)

                  Comcast Business has worked extremely well for our growing accounting firm. It's crucial that our phone system always works, as we need to be available to clients all day. Comcast Business does the job for us and we haven't had any outages or problems to speak of. Getting set up was easy as well. Overall, nothing but smooth sailing with Comcast so far.

                  Easy set up, easy to add new lines for new employees as we grow
                  None yet
                  Yes

                  Comcast Business Phone

                  -
                  1981Year Founded
                  100%Recommend
                  1User Reviews

                  Overall Rating

                  5
                  4
                  100%
                  100%
                  100%
                  100%
                  80%

                  Service Locations

                    Plan Info
                    Plan Name -
                    Plan Summary -
                    Key Features -
                    Notes -
                    Plan Pricing & Services1
                    Regular Price -
                    Promo Price N/A
                    Price Disclaimer N/A
                    Setup Fees Free
                    Activation Fees Free
                    Number Porting Fee Free
                    BYOD N/A
                    Termination Fee Free
                    Unlimited Minutes No
                    Toll Free3 No
                    Faxing No 
                    



	
                    
		
			
                    
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				Included
			
                    
			
                    
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				Add'l Long Distance Min. Cost
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                    Plan Features3
                    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                  • Mitel is a trusted VoIP provider that caters to small, mid-sized, and enterprise businesses by providing integrated solutions that to help companies connect, collaborate, and cater to their customers. Mitel offers their customers hosted solutions like business phone systems, contact centers, cloud/hosted options, and collaboration solutions. These services serve Mitel's 60 million end users and over 2,500 channel partners in over 100 countries.

                    Users Average Rating

                    Providers Comparison

                    Note: The graphs above only measure the user ratings displayed over the last five years.

                    Editorial Review

                    Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.

                    Impressive Portfolio of Communication Solutions

                    Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.

                    A True Global Leader

                    Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.

                     
                    Write your own review

                    Service has deteriorated dramatically in last 6 months

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                    Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good. You cannot get a rapid response to serious issues that are impacting service. When you do get a response, the tech is incompetent. You can end up waiting for a week or more while the problem is supposedly being addressed, and then find out it was not resolved due to incompetence. We have been forced to cancel our contract as a result, as this is a business critical function.

                    not anymore
                    Incompetent and slow customer service
                    No

                    Infrastructure

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                    This is in regard to some of the posts I have read here. We installed a Mitel Hosted service and have received excellent support and call quality. I have a bit of data background and really understand what it takes to make this hosted thing work which is...INFRASTRUCTURE. Not only the cat5/6 cable and terminations done properly but the Power over Ethernet switches need to be configured/managed by someone familiar with voice priority. Another big issue is that many Internet providers configure their cable modems with SIP ALG turned on which is a no no regarding the Mitel product. Mitel is not SIP and that feature causes a lot of issues. Another provider mistake is the fact they they quite often have the internal Firewall turned on in the cable modem...another feature that causes problems. Probably the biggest factor of all is the provider or person that sold you the service..if you ask me it should always be from a Mitel Dealer/Partner... that is someone that understands the product, how it works and how to make you happy. We deal with the Mitel Partner on any issue that arises and always receive great support. You have the option of calling Mitel directly but just like any other large organization you have to deal with "HOLD TIME" Anyone can purchase a hosted product on line but i highly discourage that. Utilize someone that really has a background in servicing that type of product (Mitel or any other) and is willing to commit the time and resources necessary to get you through this not so easy transition.

                    You can go through an experienced Mitel Dealer/Partner. You can also go through an "Agent" but I would not recommend.
                    None to speak of...their service pretty much met our expectations and then some
                    Yes

                    ShoreTel Sky is not even a good Beta product

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                    Phones keep rebooting randomly during conversations. The app for Windows
                    keeps crashing machines. They give us fixes that don't fix anything, or say
                    that a fix is in testing (but it missed the last release cycle). These types
                    of things should not be happening in a stable product.

                    We are a simple business. No call center, just a receptionist up front that
                    takes general calls and direct-dial to our people (so their volume isn't too
                    high). Nothing fancy, no call queues. Voicemail transcription is OK, but
                    they don't tell you up front that it is limited to 30 minutes/month before
                    starting extra charges.

                    If I had to do it all over again I wouldn't do it with ShoreTel Cloud.

                    Price would be acceptable if system actually worked. Watch out though for hidden "up" charges.
                    Seems like the product isn't even ready for Beta yet.
                    No

                    Cant' have different ring tones. Really!

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                    Newly installed ShoreTel System and we can't have ringtone differentiation
                    between an outside call and an internal call! Really. Our 10 year old Avaya
                    system could handle that.
                    Maybe too much focus on cool cloud stuff and not enough on the basics.
                    ShoreTel needs to get real and actually understand hoe their customers
                    operate.

                    Modern system - IP based.
                    Crappy features. Or lacking features that would be considered basic.
                    No

                    NIGHTMARE. DO NOT USE. 2.5 months and queue STILL not working -Shoretel

                    user_review
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                    1.2
                    Average: 1.2 (1 vote)

                    I requested two Service Desk call queues, two agents each. That's it.....
                    2.5 months later, STILL not working...... They routed 180 customer voicemails to a voice mailbox different from those associated with our phone numbers. Didn't tell us about the mailboxes, no access, no notification. We're still cleaning up, and may have a legal impact with our client or lose the account..... They have repeatedly confirmed things are working as requested, and they have not. When instructed to activate the call queue, they told me it was activated, and when we called about ongoing issues, we found out it had NOT been activated at all...... Now the setup that I tested with them on the line last night is broken this morning. I know because our client got angry phone calls from their customers, and notified us.....
                    Unless you are willing to wait months, test everything they set up, test your setup daily, and lose voicemails, I would strongly advise against ShoreTel. I simply cannot believe that it takes 2.5 months to set up two lines with two agents.....We may never recover from their errors with this client account.

                    Absolutely none. For the love of all that's holy, find someone else.
                    Technically, there is rampant, utter incompetence that has impacted our client and our callers.
                    No

                    Good Cloud Solution - Mitel

                    user_review
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                    Average: 5 (1 vote)
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                    4.4
                    Average: 4.4 (1 vote)

                    Mitel's Hosted PBX solution has really delivered all the businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout South America, this solution has really provided the flexibility that we need.

                    The system has many features, as much as a local PBX or more.
                    Depends on the local infrastructure to have a good perfomance.
                    Yes

                    Service is atrocious

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                    We have been with Mitel for over 20 years. We had a server based system and the service was always great. We decided to switch to their cloud product so we could move away from the server system. The switch over took months and months with poor attention to the details, constant follow up calls and hours and hours of work on my part correcting the issues created by Mitel support. Follow up meetings were scheduled to work the punch list but the support people never called when they said they would. I had to constantly send emails to get their attention including the managers. When you call support, you will be on hold for a very long time. On one occasion, the phone system went down. I called support and the woman took the information and said she would pass it on to the technical department. She had no idea when the service would be repaired or who would be calling. She was dismissive in her attitude and truly could care less. The system still s needs some tweaking and I am again waiting for support. The final blow is that they started billing me for the system while it was being installed and debugged while I was being billed for the old system. Customer service for the bill was as unwilling to help as the support people. There are plenty of systems out there. I would look into other products.

                    The sound is comparable to other VOIP systems
                    The installation and service following was horrible. The system also keeps dropping calls. I was told it was a Comcast issue in the Northeast causing the issue.
                    No

                    MiTel internet based phone system

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                    1.6
                    Average: 1.6 (1 vote)

                    This is the absolute worst phone system ever. We have had this system for 9 months and have NEVER had good service since day one it had dropped calls. The sound quality is horrible and it allows to much delay which creates a horrible talk over problem. Not a good system for businesses!!!!! I can't say it enough. Do not waste your money on this system.

                    NONE!!!!
                    sound quality is poor and delay creates horrible talk over situation reliability is non existant
                    No

                    ShoreTel is a great VoIP provider

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                    Average: 4 (1 vote)
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                    4.4
                    Average: 4.4 (1 vote)

                    ShoreTel has long been a provider of telecommunications services and the move to VoIP was a smart one. They have done a great job transitioning into the marketplace and have been a solid competitor to the existing vendors. We are pleased with our choice to use ShoreTel as our VoIP provider.

                    Excellent customer service. No automated menu features before you finally get to talk to a real person. Service is good and reliable.
                    We do get an echo sometimes that makes it sound like the conversation is happening in a cave. The occasional outages are frustrating but not always the fault of the provider.
                    Yes

                    Great Service! - Mitel

                    user_review
                    5
                    Average: 5 (1 vote)
                    4
                    Average: 4 (1 vote)
                    5
                    Average: 5 (1 vote)
                    5
                    Average: 5 (1 vote)
                    5
                    Average: 5 (1 vote)
                    4.8
                    Average: 4.8 (1 vote)

                    If you're looking for top notch reliability and service...you found it.
                    I normally don't write reviews...with the exception of one or two Amazon complaints, but these guys went above and beyond my expectations!
                    My only complaint...the call quality is so clear...clients can actually hear my co-workers gossip!

                    Overall I would have to say one of the most reliable Voip services I have ever used. The sales rep was professional and courteous and the top notch customer service is one of the reasons I won't switch!
                    No Complaints
                    Yes

                    Pages

                    Mitel MiCloud Connect

                    Ottawa
                    Canada
                    2001Year Founded
                    90%Recommend
                    60User Reviews

                    Overall Rating

                    4.4
                    4.12
                    90%
                    88%
                    91%
                    90%
                    82%

                    Service Locations

                      Plan Info
                      Plan Name -
                      Plan Summary -
                      Key Features -
                      Notes -
                      Plan Pricing & Services1
                      Regular Price -
                      Promo Price N/A
                      Price Disclaimer N/A
                      Setup Fees Free
                      Activation Fees Free
                      Number Porting Fee Free
                      BYOD N/A
                      Termination Fee Free
                      Unlimited Minutes No
                      Toll Free3 No
                      Faxing No 
                      



	
                      
		
			
                      
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                      Plan Features3
                      1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                      3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                    • Alliance Phones is a business phone service provider that offers hosted VoIP to small and medium-sized businesses around the country. They deliver three different cloud-based VoIP plans that offer businesses rich PBX features and no annual contract. Alliance Phones focuses purely on the most crucial business needs, and deliberately decided not sell residential phone service so that they could fully focus on business innovations.

                      Users Average Rating

                      Providers Comparison

                      Note: The graphs above only measure the user ratings displayed over the last five years.

                      Editorial Review

                      Headquartered in South San Francisco, Alliance Phones specializes in cloud-based VoIP services for small and mid-sized businesses. Although relatively new to the industry (founded in 2012), Alliance Phones takes a straightforward approach to their VoIP solutions, offering competitive and feature-rich plans that are more affordable than traditional phone solutions.

                      Easy, Simple, and Effortless Plans

                      Switching to Alliances Phones can’t only be described as easy, simple, and effortless. Their business phone plans are also named after these three words. Easy Plus plan is suitable for businesses with 1-3 users; Simplicity Plus plan is intended for businesses that require 4-20 lines; and Effortless Plus plans is for larger companies with 21-100+ users. Each plan comes with Unlimited Minutes, Rich PBX Features, No Initial Setup Fees, and Monthly Contracts.

                      24/7 Customer Support

                      Alliance Phones offers 24/7 customer support. Their friendly staff is based in the U.S. and can be reached through phone or email. For concerns about installation and configuration, Alliance Phones  also has  a detailed guide published on their website to assist users.

                       
                      Write your own review

                      Alliance has the best support of any VOIP provider we have ever used

                      user_review
                      5
                      Average: 5 (1 vote)
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                      We moved from a traditional (non-voip) provider to 8x8 many years ago. I became accustomed to lousy support. After all, it seems to be the way of the world in these times. One day I just couldn't take it anymore. Our phones weren't working correctly, I couldn't get support on the phone and I started looking for a new provider. I was scared stiff. I had online sales customer service and 8 retail locations and no idea what rang where. Alliance held my hand through the transfer, put up with my state of panic and got everything working perfectly in short order. Fast forward years later and Alliance is my VOIP provider for 4 businesses. They provide service and phone numbers in Texas, New York (they even got me a 212 number) and Costa Rica. Yes, they got me local phone numbers in Jaco Costa Rica for RentRica. I recently ported my cell phone number to Alliance. They walked me through setting up a SIP app on my phone, helped me get SMS working and followed up to make sure everything was as it should be. I can only compare the phone service to 8x8 and it is night and day. But I can compare the support to every company I am forced to deal with every day. Alliance has better phone support than 99% of the companies I do business with and that is a very long list. To me, support after the sale is as important as the service provided.

                      Alliance has the best support I have encountered in the VOIP business. They are incredibly flexible. I have thrown some strange requests at Alliance.TJ and the support staff jump through hoops to make it happen.
                      The only thing I have ever requested and didn't get was a white list for my extension. My personal number is 20 years old and 80% of the calls I get are spam. Often with the caller ID spoofed. I wish I could provide a list of contacts who could get through and send everyone else to VM. As it is now I a forced to send every single caller to VM to avoid all the spam calls to my personal extension.
                      Yes

                      Exceptional Service!

                      user_review
                      5
                      Average: 5 (1 vote)
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                      5
                      Average: 5 (1 vote)

                      We had previously tried VOIP with a large carrier. We consistently experienced dropped calls and it impacted our business. We decided to try Alliance. We could not have been more impressed. Their platform is amazing and has allowed all our offices in different locations to connect and feel like one office. The call quality is outstanding. Most importantly, Alliance’s customer service is exceptional. We are able to reach the Alliance team immediately and deal with the same great staff. With Alliance, there is no unending wait times and speaking to random individuals at a call centre. Their staff are informed and always have creative and resourceful suggestions to our requests and questions. We could not be more pleased to have transferred to Alliance and highly recommend them to anyone looking for a VOIP service provider. Thank you Alliance!

                      Great Platform, Great customer service!
                      None that I can think of
                      Yes

                      Great Service!

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
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                      5
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                      5
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                      5
                      Average: 5 (1 vote)

                      I switched from Jive to Alliance Phones. They are truly the best VOIP Phone System that I've had. They stand out from the rest with their real value for money and polite and prompt service. The online portal makes managing the phone system much faster and easier. All our drivers have the mobile app installed on their smartphones. It just makes things so much easier and simpler.

                      The flexibility that we can use the service from our cell phones via mobile app. We don't have to forward our calls - they just ring on the mobile app.
                      None that I can think of
                      Yes

                      Exceptional Support, Great Service and Response - Time - Alliance Phones

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
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                      5
                      Average: 5 (1 vote)

                      We recently had to move to a new office, as our company grew, and we've decided to use this opportunity to switch our VOIP Provider, with which we were not too happy anyways. I have to admit that when we saw Alliance Phones quote proposal, at first we did not take it very seriously, as the price seemed pretty low, considering all the features that they offer, on top of which, they have unlimited minutes for US and Canada. However, after we had a few conversations with Alliance Phones, we realized that they are very serious and dedicated to what they do. We even asked them for some references in our state and they were very quick to provide us with such. All the three companies that we called had very nice things to say about them. They were all impressed with their fantastic response and support. They even have an Emergency Support that runs 24/7 and most importantly, it is US based. We have been using Alliance Phones services for about 4 months now and I can honestly say that we had never had any disappointments. They are very kind, quick to act and always ready to go out of their way, in order to satisfy us. Their Web Interface is really easy to use but now I can think of few times, when we were not sure how to setup a certain feature (I think it was the Call Queues) and they did it for us straight away. The best thing about it is that it took them 5 minutes to do it. It's the type of service that we would sincerely recommend!

                      Great Support, Very Reasonable Prices, Exceptional Sound Clarity and plenty of Features that come with the service, without any extra additional costs.
                      No such thing at this stage.
                      Yes

                      Easy to setup

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
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                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)

                      I did a lot of research before I decided to go with Alliance. The web portal is nice. I can see who is on phone in my office. For the 9 months I have been with them I haven’t had any issues with quality of the service. I would recommend.

                      I can control the phone system using the web panel
                      I can’t use my old analog phones and had buy IP Phones
                      Yes

                      Alliance Phones are Just The Best!

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)

                      With 14 months service I can say I'm pretty happy with Alliance Phones. I don't use most of the features offered, but I really like the voicemail-to-email and the cool thing is that my clients can hear my business voicemail even though the phone is forwarded to my cell phone.

                      Very knowledgeable people. Saved me a lot on my phone bill.
                      I had to upgrade my Internet speed, because the phones consume more Internet.
                      Yes

                      Nailed Down Alliance Phones

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)

                      I’m new to VoIP and as everything new I’m trying to be more careful. The guys from Alliance were very patient and explained me everything in details. Everything seem natural – no scripted answers or questions.
                      Very Happy! Will definitely recommend!

                      The guys seems to be very knowledgeable about VoIP
                      None I can think of.
                      Yes

                      Wild About Alliance

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)

                      I got screwed by m*gap*t* they were supose to do my phone an the
                      guy just hooked 2 eithernet cables up in over 4 1/2 hrs never configured provisioned or anything
                      didnt hava a computer with him or anything to access the gear
                      he left the jobsite a few times and was gone 1/2 hr 45 min each time
                      he left and told me to do it myself said he had other apointments
                      so trying to find a company that could handle the spa232d truned out to be a challange
                      i got ahold of Alliance and they said they delt with all cisco prouducts
                      it took a bit of doing stanley got into my ata and got me configured and proviosned
                      and got to see the new ata control panel
                      this company ROCKS IAM THRILLED

                      where do i start the list my Customer service rep is a total rock star thank you Stanley they go above and beyond on tech service
                      no idea why this is even here ohh got to be for "the other companys"
                      Yes

                      Great Savings

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
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                      5
                      Average: 5 (1 vote)
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                      Average: 5 (1 vote)

                      I was a customer of Time Warner. Switching to Alliance Phones saved me more than 70% and I have more features that I need.

                      Great company staff. I think they ask the right questions and they are more flexible compared to other providers I spoke with.
                      None I can think of
                      Yes

                      Amazing Service

                      user_review
                      5
                      Average: 5 (1 vote)
                      5
                      Average: 5 (1 vote)
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                      Average: 5 (1 vote)

                      Before I decided to go with Alliance Phones I was looking into inhouse PBXs. However it seems like everybody nowadays talks about the cloud. I have 10 Phone units and I don’t care whether I’m on the cloud or off the cloud as long as the price I pay is reasonable. I don’t want to show off my equipment, I just want it to work. I had experience with “buy this equipment” and then you’re on your own, so the concept of the cloud technology “plug and play” sounded more appealing to me. Alliance Phones offered very competitive price and have a friendly staff. Whatever they promised, they delivered.

                      Excellent Call Quality from Alliance Phones
                      None
                      Yes

                      Pages

                      Alliance Phones

                      Brisbane , CA
                      United States
                      2009Year Founded
                      100%Recommend
                      13User Reviews

                      Overall Rating

                      5
                      5
                      100%
                      100%
                      98%
                      100%
                      100%

                      Service Locations

                        Plan Info
                        Plan Name -
                        Plan Summary -
                        Key Features -
                        Notes -
                        Plan Pricing & Services1
                        Regular Price -
                        Promo Price N/A
                        Price Disclaimer N/A
                        Setup Fees Free
                        Activation Fees Free
                        Number Porting Fee Free
                        BYOD N/A
                        Termination Fee Free
                        Unlimited Minutes No
                        Toll Free3 No
                        Faxing No 
                        



	
                        
		
			
                        
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				Included
			
                        
			
                        
				Add'l Local Min. Cost
				N/A
			
                        

			
                        
				Long Distance
				-
			
                        
			
                        
				Incl. Long Distance Min.
				N/A
			
                        
			
                        
				Add'l Long Distance Min. Cost
				N/A
                        Plan Features3
                        1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                        3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                      • RingCentral is an advanced communications provider that offers a complete and scalable business VoIP solutions for today's global workforce. Since 2003, RingCentral has been serving up affordable VoIP solutions through flexible cloud-based communication systems. With products like RingCentral RingEX, you can get unlimited calling for your business, a full suite of features, and the option to customize the phone system to suit your business’ needs. RingCentral RingEX will also be powered by RingSense AI, bringing our unified communications solution to a whole new level.

                        Users Average Rating

                        Providers Comparison

                        Note: The graphs above only measure the user ratings displayed over the last five years.

                        Editorial Review

                        RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating the communication barriers brought by on-premise hardware. Their cloud solutions reflect this commitment and offer unparalleled reliability, flexibility, and value.

                        Powerful Phone Systems for All Types of Businesses

                        Whether you’re a small company, mid-sized organization, or a large enterprise, RingCentral provides solutions to match your needs. Their cloud communication systems are easy to set up and manage and include an entire suite of communication tools, an intuitive product interface, high definition voice calls, top-rated support teams, and more.

                        Apps and Integrations

                        RingCentral also makes it possible for users to take the best features of RingCentral RingEX into their everyday business applications and devices. By integrating RingCentral RingEX into critical business programs (including Google, Microsoft, Dropbox, and Zendesk), employees can save time, simplify communications, and maximize productivity.

                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                         
                        Write your own review

                        RingCentral is awesome

                        user_review
                        5
                        Average: 5 (1 vote)
                        5
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                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
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                        Average: 5 (1 vote)

                        As a small business owner, choosing RingCentral VoIP has been one of the best decisions for our communication needs. In a dynamic business environment, having a reliable, flexible, and feature-rich communication system is crucial. RingCentral has exceeded our expectations, providing us with an all-in-one solution that supports our growth and adapts to our changing needs. The ease of use, coupled with outstanding customer service, ensures that our operations run smoothly and efficiently.

                        Ease of Setup and Use: Transitioning to RingCentral was seamless. Their intuitive platform meant we could set up and start using the system without any technical hiccups. This ease of use extends to daily operations, making communication effortless for our team. Scalability: As our business grows, RingCentral grows with us. Adding lines or features does not require a complete system overhaul, which is a huge advantage for a small business eyeing expansion without wanting to invest heavily in infrastructure. Advanced Features: The range of features available, from video conferencing and messaging to file sharing and beyond, means we have all our communication tools in one place. This integration has significantly improved our team's collaboration and productivity. Reliability and Quality: The call quality has been consistently high, and the reliability of the service ensures we're always reachable. This reliability is crucial for maintaining our reputation with clients. Outstanding Customer Support: On the few occasions we've needed assistance, RingCentral's customer support has been responsive, knowledgeable, and effective. Knowing we have this support gives us peace of mind.
                        Learning Curve for Advanced Features: While the basic features are straightforward, some of the more advanced functionalities come with a learning curve. However, once mastered, these features have been invaluable to our operations.
                        Yes

                        Best VOIP Service

                        user_review
                        5
                        Average: 5 (1 vote)
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                        5
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                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)

                        I switched to RingCentral after our last VOIP provider failed us. It was the best move we ever made. Excellent features, excellent quality, and excellent support. I highly recommend RingCentral to any company looking for a high quality VOIP provider.

                        Best in the business.
                        I have not had any issues.
                        Yes

                        President of a company

                        user_review
                        1
                        Average: 1 (1 vote)
                        5
                        Average: 5 (1 vote)
                        1
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                        1
                        Average: 1 (1 vote)
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                        1
                        Average: 1 (1 vote)

                        My problem with the company I have been with 5 years can not fixed there own phone system .I rely on my phone system for customers itd been down 4 days noone but rookies trying to fix my issues when you cal my business all 4 lines and 4 different numbers all you get is a recording noone knows why

                        They know how to charge and up sale
                        Sucks
                        No

                        Five Star RingCentral

                        user_review
                        5
                        Average: 5 (1 vote)
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                        Average: 5 (1 vote)
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                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)

                        When we replaced our phone system for the office we did a lot of research; we talked to a lot of different companies to see what they’re using; we read every review that we could find; and we painfully went through all the various options to check out the applicability for our business. After the research we contacted each vendor to see how responsive they were, so when it was time to choose the decision was incredibly easy. I would like to say that was this was the greatest experience of my life, but I think that marrying my wife and the birth of my daughter would tie for first place in that competition... RingCentral is hands down the winner when it comes to an amazing phone system that can do system wide voice calls, sending and receiving faxes on your phone (yes some of our vendors still use a fax, lol) and group emails, customizable messages, hold music, automated transferring, push “a” button forwarding, automated attendant, video conferencing, work and project collaboration and 100’s of other functions that we are beginning to realize can literally make us even better than the amazing company we already are... With RingCentral you can come up with an idea and one of their level 2 techs will think outside the box and minutes later you have it set up; set up correctly; tested and working. If I could do it over again I would’ve switched to RingCentral 25 years ago and not wasted tens of thousands of dollars To keep antiquated phone services up and running and paying for after hours phone services with attendants who sound like they had a drink in one hand and a cigar in the other. We are a RingCentral fan club and the entire company is exploring the unique business tools that come with RingCentral...

                        The equipment, service and follow up are a major reason for our satisfaction
                        We didn’t switch to RingCentral a lot sooner
                        Yes

                        Awesome so far

                        user_review
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)

                        It has only been two weeks but so far things are excellent. I like that when I receive a voicemail, it is transcribed and sent to my email address. Also, I am an attorney and do not like for everyone to have my cell phone number and be called at all hours of the day and night for free legal advice. RingCentral solves this by having my office telephone number show up when I call from the app. My only complaint was I purchased the least expensive phone they offered because I really don't need all the bells and whistles, and it was too light to stay in the stand when I touched it. Upgraded and am waiting for new one to arrive. I have called support several times and each time I could understand the person who helped me, and they insisted on staying on the phone with me until they had completely walked me through the issue I needed to know how to set up.

                        1) Transcribed voicemails sent to email. 2) Masked cell phone number for outgoing calls. 3) Much less money than Cox.
                        Headache of setting up and learning a new system.
                        Yes

                        RingCentral is technically sound - but you've got to do your research

                        user_review
                        4
                        Average: 4 (1 vote)
                        3
                        Average: 3 (1 vote)
                        2
                        Average: 2 (1 vote)
                        5
                        Average: 5 (1 vote)
                        5
                        Average: 5 (1 vote)
                        4
                        Average: 4 (1 vote)

                        I've used RC for four years to serve a medical practice. Everything has gone just fine and according to expectations. I recently needed to replace an on-site PBX at a church (12 stations) and decided RC would be a good option. Six of the 12 stations had to be analog over existing TWP phone wiring - including an elevator phone. There was some problems getting the sales person to understand the application (the five analog stations were really just emergency phones in school classrooms, a kitchen, etc.) and that I didn't need full VoIP features for those stations. Anyway, looking online at the Cisco ATA devices for this application was important - as was asking to speak to an engineer who could answer detailed questions. For example, the RC firmware for the ATAs disables the second phone port - so one ATA per phone is needed. Ordering the equipment through RC simplified things (I did ask them if they could meet Internet pricing for the VVX 150 phones and the ATAs - they came very close). Cutover to the new system was smooth and everything is working as planned. Now, you can probably guess that I worked in this field and knew the right questions to ask, etc. All I'm going to say is that RC delivers a good product but you have to be sure you know your application and can work with (and perhaps through/around) the sales person to get your configurations defined. This is not your parents' telephone system. Price is fair - especially given its reliability and avoidance of on-premise equipment maintenance fees.

                        Good service. Good equipment. Good cutover support. Reliable. PLENTY of features and flexibility to solve business needs.
                        Customer service will try to put your business application into a framework they understand. You have to make sure it fits your real applications.
                        Yes

                        Buyer beware of Auto Renew

                        user_review
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)

                        I contracted with #Ring Central for VoIp phone service for my small business in 2013. It went pretty well with #Ring Central for the first few years. I started have technical issues with the #Ring Central phone and had to use the customer service. #Ring Central customer service uses off US shore call centers. It is very difficult to understand the #Ring Central CSR's. Fast forward to 2019. I was fed-up with the #Ring Central customer service so I switched carriers. After porting my number to the new carrier I contacted #Ring Central customer service to cancel. The #Ring Central CSR informed me that I was in a contract and would have to pay $300 to leave. The #Ring Central CSR informed me that I was in an auto renew contract and I missed the grace period to cancel. I contacted a California attorney. I was told that as of July 2018 companies that are located in CA. can no longer auto renew contracts UNLESS they give the customer written notice of the contract renewal. California statuate Effective: July 1, 2018 West's Ann.Cal.Bus. & Prof.Code § 17602 § 17602. Automatic renewal or continuous service offers; prohibited activities; cancellation mechanism; notice of material change in terms; application of requirements (a) It shall be unlawful for any business that makes an automatic renewal offer or continuous service offer to a consumer in this state to do any of the following: (1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner before the subscription or purchasing agreement is fulfilled and in visual proximity, or in the case of an offer conveyed by voice, in temporal proximity, to the request for consent to the offer. If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2) Charge the consumer's credit or debit card, or the consumer's account with a third party, for an automatic renewal or continuous service without first obtaining the consumer's affirmative consent to the agreement containing the automatic renewal offer terms or continuous service offer terms, including the terms of an automatic renewal offer or continuous service offer that is made at a promotional or discounted price for a limited period of time. (3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. If the automatic renewal offer or continuous service offer includes a free gift or trial, the business shall also disclose in the acknowledgment how to cancel, and allow the consumer to cancel, the automatic renewal or continuous service before the consumer pays for the goods or services. (b) A business that makes an automatic renewal offer or continuous service offer shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a). (c) In addition to the requirements of subdivision (b), a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online, which may include a termination email formatted and provided by the business that a consumer can send to the business without additional information. (d) In the case of a material change in the terms of the automatic renewal or continuous service that has been accepted by a consumer in this state, the business shall provide the consumer with a clear and conspicuous notice of the material change and provide information regarding how to cancel in a manner that is capable of being retained by the consumer. (e) The requirements of this article shall apply only prior to the completion of the initial order for the automatic renewal or continuous service, except as follows: (1) The requirement in paragraph (3) of subdivision (a) may be fulfilled after completion of the initial order. (2) The requirement in subdivision (d) shall be fulfilled prior to implementation of the material change. (f) This section shall become operative on July 1, 2018. After sending the opinion letter and the above statute to #Ring Central customer service, I was informed that they would "waive" the ETF and close my account. I WON!!!!!

                        The call quality was satisfactory
                        deplorable customer service and business ethics
                        No

                        AWFUL Service and Inconsistent Technology

                        user_review
                        1
                        Average: 1 (1 vote)
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)

                        I signed up with Ring Central under a year ago. In that time span, I've had four major outages with phone service and calling for technical support has been awful! They use language lay people can't understand, are terrible with follow-up and then continue to try and "fix" the problem after the issue is resolved. An average phone call to tech support takes me 1-2 hours and I am often incredibly frustrated by their lack of ability to clarify or explain the questions they ask. Most recently, they lost my case file and didn't record any notes and I've had to start over from scratch. I have to assign stars so I've given them one because at least they have an app I can put on my cell phone to use when I'm out of office. If you're a small business, sole proprietorship, or non-profit organization without any technical support, DO NOT USE THIS COMPANY. They are impossible to work with!

                        They have an app for my cell phone so I can receive calls and text messages outside the office.
                        Terrible technical support, inconsistent service, bad call quality - definitely not a company to go with if you are a single person operation without a technical department
                        No

                        Biggest Disappointment

                        user_review
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)
                        3
                        Average: 3 (1 vote)
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)

                        We bought service from Ring Central and thought it would save money by merging the phones and webinar. It did connect both but the lines turned into horrible. The voice quality was not clear. When I complained about the issue they just ignored. My phone number was added into their voicemail list. Looking for some other company as RingCentral completely disappointed me.

                        None
                        Horrible support and customer service. Long hold times
                        No

                        Do your homework before you switch to RingCentral.

                        user_review
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)
                        1
                        Average: 1 (1 vote)
                        4
                        Average: 4 (1 vote)
                        2
                        Average: 2 (1 vote)
                        1
                        Average: 1 (1 vote)

                        BEWARE! They have non existent customer service. The account managers have no clue how to help. They repeatedly apologize but can never seem to solve a problem. I was billed for a number I did not have or use. To this day I have not been able to have the number canceled or receive a credit for the payments they deducted from my credit card. They advertise HD Voice. I believe that's just the product name they use. I have experienced terrible voice quality. Many times incoming calls are interrupted and you have to wait for the call to reconnect. I usually end up calling from another line. They are way overpriced for the product and service they deliver. Look for other options. I can't wait to move my numbers elsewhere.

                        More features than most people need or use.
                        Bad customer service. Low voice quality. Overpriced.
                        No

                        Pages

                        RingCentral

                        San Mateo , CA
                        United States
                        2003Year Founded
                        74%Recommend
                        142User Reviews

                        Overall Rating

                        4.05
                        4.16
                        84%
                        79%
                        86%
                        79%
                        83%

                        Service Locations

                          Plan Info
                          Plan Name -
                          Plan Summary -
                          Key Features -
                          Notes -
                          Plan Pricing & Services1
                          Regular Price -
                          Promo Price N/A
                          Price Disclaimer N/A
                          Setup Fees Free
                          Activation Fees Free
                          Number Porting Fee Free
                          BYOD N/A
                          Termination Fee Free
                          Unlimited Minutes No
                          Toll Free3 No
                          Faxing No 
                          



	
                          
		
			
                          
				Plan Minutes
			
                          
		                          
		
			
                          
				Local Min.
				Included
			
                          
			
                          
				Add'l Local Min. Cost
				N/A
			
                          

			
                          
				Long Distance
				-
			
                          
			
                          
				Incl. Long Distance Min.
				N/A
			
                          
			
                          
				Add'l Long Distance Min. Cost
				N/A
                          Plan Features3
                          1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                          3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                        • Broadvoice lets you communicate anywhere in the world. With their platform, there is no costly hardware and no need for multiple phone providers, just cost-saving, cutting-edge cloud phone technology. Customizable, flexible, scalable, intuitive. These are more than just buzz words for Broadvoice. Everything you need is conveniently stored in the cloud and securely routed by their data network so your employees can connect and collaborate seamlessly, anytime, anywhere, on any device.

                          Users Average Rating

                          Providers Comparison

                          Note: The graphs above only measure the user ratings displayed over the last five years.
                          Write your own review

                          BroadVoice works very well for us

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          We've been using BroadVoice for the past 4 months at our accounting firm. Set
                          up was pretty easy and we were able to add users as we've grown. The feature
                          set does everything we need it to, so we have no complaints. The system has
                          been reliable as well.

                          Easy set up, reliable service, rich features
                          None
                          Yes

                          Voip.com Installation and overall service good

                          user_review
                          5
                          Average: 5 (1 vote)
                          4
                          Average: 4 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          4
                          Average: 4 (1 vote)
                          5
                          Average: 5 (1 vote)

                          I installed voip.com SIP trunks for a client and the service well. Main location has a T1 and Asterisk phones. Branch offices have broadband and same Asterisk phones and all synced up well. I’d recommend then and plan to recommend to other clients.

                          SIP trunks sevice proved very reliable
                          I had not heard of them previously
                          Yes

                          VoIP.com is Integral to our sales team

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          4
                          Average: 4 (1 vote)
                          5
                          Average: 5 (1 vote)
                          4.8
                          Average: 4.8 (1 vote)

                          I manage a sales floor of almost 20 people who handle both inbound and outbound sales. Voip.com has been a boon to our business, since we used to have constant phone problems with our previous provider. These phone problems have vanished with our new Voip.com hosted PBX system, and the headaches of missing out on closing sales have vanished. If you're looking for a low cost phone system that just works, you can't go wrong with Voip.com

                          Works all the time, low-cost
                          Yes

                          Definitely Recommend Voip.com

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          We're a medium sized business consulting firm (~60 employees) and we have had no issues with Voip.com thus far. Set up was easy, and the features our call center sales team and marketing department get with the system are far better than what we had before. As the guy who runs IT for the company, it's made my job a lot easier than messing with the in-house PBX we had previously.
                          We get great uptime and have had no issues with call quality either. I'd definitely recommend Voip.com.

                          Quick and simple set-up
                          none yet
                          Yes

                          Cisco Phones work well, pricing good

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          Compared with AT&T, the local Internet provider, and pricing was better. Works well with Cisco phones although i assume it should or will work well with any quality compatible VOIP phone. voip.com Customer service is helpful and in the USA so you can get through questions quickly without having to verify and re verify your acct number.

                          Cisco phones work well, talk with someone in USA and good pricing
                          Yes

                          BroadVoice Has Been Awesome

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          So here is my review:
                          About a year and a half ago our household still used traditional landline telephone service, and since we didn't seem to be using the house phone very often (everyone in our family has a cell phone), my husband suggested getting rid of the house line all together in order to save money. Maybe I am "old school", but I don't like the idea of not having a landline phone in my house, even if we all do have cell phones. So I made a compromise that I would research broadband phone service and get a plan for us that would allow us to keep our home phone service for a good price. I found this site, and ended up going with Broadvoice. I am glad I did because there is no difference in the call quality or reliability compared to our old traditional phone service, and the cost savings are big for us. If you're like me and want a solid home phone line without having to spend a whole lot, then check out Broadvoice.

                          great call quality, quick customer service
                          haven't noticed any cons yet
                          Yes

                          New Customer and could not be happier!

                          user_review
                          3
                          Average: 3 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          3
                          Average: 3 (1 vote)
                          4
                          Average: 4 (1 vote)
                          4
                          Average: 4 (1 vote)

                          After years of frustration with my old phone line, I recently switched to BroadVoice, and I have been very impressed with the quality of the phone calls and the phone bills I have been receiving. I have realized that switching to BroadVoice was a great decision for me during these tough economic times because it saves me a significant amount of money per month. I would recommend it to anyone because not only is the service great, it is also considerably cheaper than other phone options. I currently use it for my home phone and business phone, as I run my business out of my home. it has many features that I did not even know I could get with the standard plan. makes me wonder why I did not switch over sooner!

                          Great customer service, cheaper than the phone I had previously.
                          So far, the service has been good enough to not have any complaints.
                          Yes

                          More than gets the job done for home phone service

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          We finally switched over to Broadvoice for our home phone system and couldn't be happier. We had initially made the switch over from regular telephone service to VoIP about a year ago, but we made the mistake of going with Vonage. With Vonage we struggled with reliability and customer service. Since switching to Broadvoice three months ago, we have been very satisfied with the quality of phone service. We have not experienced any outages up to this point, and when we had a question about a feature, Broadvoice's customer service agent was quick to get it addressed. Definitely recommend them.

                          Does everything I need it to and more
                          can't think of any
                          Yes

                          Best thing for the price I have ever bought

                          user_review
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)
                          5
                          Average: 5 (1 vote)

                          My god, why didn’t I find Broadvoice a long time ago. I could cry about giving my local phone company all of that money for NOTHING. I signed up on line and got going almost immediately. The quality has been good and he service so far has been seamless. I would recommend to anyone looking for a home or home office phone service.

                          Cost ease of installation
                          none so far
                          Yes

                          We used Broadvoice for 4 months. In those 4 months, the service went down MULTIPLE times

                          user_review
                          2
                          Average: 2 (1 vote)
                          3
                          Average: 3 (1 vote)
                          1
                          Average: 1 (1 vote)
                          1
                          Average: 1 (1 vote)
                          1
                          Average: 1 (1 vote)
                          2
                          Average: 2 (1 vote)

                          We used Broadvoice for 4 months. In those 4 months, the service went down MULTIPLE times, lost our connection, it would come back periodically. When this would happen, I would attempt to contact Customer Service and was waiting on hold for 30 min + sometimes, by the time they would answer the service would be back up again and wouldn't get anywhere with support. Sometime I'd just give up after being on hold for so long. After talking with support they only had a few suggestions and wouldn't help out any further. Terrible company, terrible organization. I would never recommend anyone to use them for serivces, it doesn't work! look at the other reviews, their employees have no clue!

                          Cheap, easy setup
                          Customer Service, Connection Reliability, Company as a whole
                          No

                          Pages

                          Broadvoice

                          Northridge , CA
                          United States
                          2007Year Founded
                          85%Recommend
                          14User Reviews

                          Overall Rating

                          4.5
                          4.71
                          92%
                          85%
                          85%
                          88%
                          94%

                          Service Locations

                            Plan Info
                            Plan Name -
                            Plan Summary -
                            Key Features -
                            Notes -
                            Plan Pricing & Services1
                            Regular Price -
                            Promo Price N/A
                            Price Disclaimer N/A
                            Setup Fees Free
                            Activation Fees Free
                            Number Porting Fee Free
                            BYOD N/A
                            Termination Fee Free
                            Unlimited Minutes No
                            Toll Free3 No
                            Faxing No 
                            



	
                            
		
			
                            
				Plan Minutes
			
                            
		                            
		
			
                            
				Local Min.
				Included
			
                            
			
                            
				Add'l Local Min. Cost
				N/A
			
                            

			
                            
				Long Distance
				-
			
                            
			
                            
				Incl. Long Distance Min.
				N/A
			
                            
			
                            
				Add'l Long Distance Min. Cost
				N/A
                            Plan Features3
                            1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
                            3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

                          Pages

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