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IP PBX

  • 8x8, Inc. delivers small-to-mid-market businesses reliable cloud-based communication solutions that use existing high speed internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs.

    Users Average Rating

    Providers Comparison

    Note: The graphs above only measure the user ratings displayed over the last five years.

    Editorial Review

    8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform reliably. The company caters to enterprises from different industries, such as healthcare, transportation, education, insurance, and more.

    Advanced Communications Systems

    Based in San Jose, California, 8x8 brings a range of products and services that offer a comprehensive set of features at a competitive cost. These include the 8x8 Virtual Office (8x8’s cloud-based VoIP phone service), 8x8 Virtual Office Pro (a VoIP phone service bundled with online fax, call recording, and web conferencing), and 8x8 Virtual Contact Center (the company’s cloud-based contact center solution). They also offer a secure and reliable Unified Communications suite that integrates 8x8’s business phone service, virtual meetings, video conferencing, and more. In addition, 8x8 supplies a line of IP phones, conference phones, and video phones from trusted brands.

    Secure and Compliant Solutions

    8x8 understands that businesses these days want more from their communications solution apart from excellent features and competitive cost. They also value security. 8x8 safeguards their users’ mission critical communications through a host of security and compliance measures. 8x8’s solutions are compliant to various industry standards, including PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.
    Write your own review

    No complaints

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
    Average: 5 (1 vote)

    We have no complaints about 8x8. Got set up with them almost a year ago for our staff of 25. Everything works as expected and we haven't encountered any problems. You know a phone system works well when you hardly ever think about it.

    Just works
    None
    Yes

    Reliable and stable

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
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    5
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    8x8 has been completely reliable and stable for our company in the period that we have used their hosted VoIP system. We have not had any service downtime, and we have not had any dropped or missed calls. This is good news for us.

    Very reliable and stable
    No downsides yet
    Yes

    8x8 works well for us

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
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    5
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    5
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    5
    Average: 5 (1 vote)

    We've had a pretty great experience with 8x8 since we switched from another business VoIP provider last fall. Provisioning and set up was easy, and the one minor issue we did have was fixed quickly with help from customer support. So far so good.

    Very quick to get set up and running for our 18 users
    None that weren't remedied ASAP
    Yes

    No issues

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
    Average: 5 (1 vote)
    5
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    5
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    5
    Average: 5 (1 vote)

    We've been using 8x8 for our business phone service needs for almost 3 years now. We've had virtually no issues at all, and the one minor one we did have their customer service took care of it for us immediately. Our 9 person company depends on our 8x8 phone service.

    Painless set up, almost no issues in 3 years, good customer service
    Not that I can think of
    Yes

    Smooth sailing so far

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
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    5
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    5
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    5
    Average: 5 (1 vote)

    It's been smooth sailing for our company so far with 8x8. We have business phone service over VoIP through 8x8 and have had no problems thus far. We have 12 extensions at our agency and everything works great.

    Reliable service, good mobile app
    None
    Yes

    8x8 works great for us

    user_review
    5
    Average: 5 (1 vote)
    5
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    5
    Average: 5 (1 vote)
    5
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    5
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    5
    Average: 5 (1 vote)

    We've had great success with 8x8. Uptime is great, haven't needed customer support, and their mobile app is also nice for receiving calls when on the road right to your smartphone. Highly recommend 8x8.

    Great service quality, mobile app
    None yet
    Yes

    Not one good thing to say about this company/service.

    user_review
    1
    Average: 1 (1 vote)
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    1
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    Average: 1 (1 vote)

    From customer support to intervening sales rep to billing support from the products and services themselves, we have received the WORST service from your company. Best part? No one seems to care. The app doesn't work well at all, and definitely doesn't flow with the VOD app. We had status update issues for over a year. The "New Experience" is worse than the classic app. Assigning a severity level to your support cases doesn't make any difference with how quickly a support rep gets in touch with you, so a "system failure" is treated the same as a "minimum business impact." Support is a classic case of the left hand not knowing what the right hand is doing. We're getting rid of them as soon as we feasibly can, and I would never recommend them to anyone ever.

    Sales rep is responsive.
    Literally everything else from the products to the services to the support; it's all lacking in every facet.
    No

    President

    user_review
    3
    Average: 3 (1 vote)
    3
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    1
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    1
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    2
    Average: 2 (1 vote)

    We've been trying to get 8x8 to fix a chronic problem with our recorded calls
    getting randomly lost or corrupted. We call and email them daily and get
    little to no response. The typical response is "that department is very busy
    with other problems, we'll get to yours when we get to it." They say that the
    problem gets escalated to a higher tier but we still haven't gotten a
    response and it's been over a week now. I've called our rep Aldrich and he
    says that he's done all that he can and I've talked to Donovan who is
    apparently the head of the tech department and he is the one that told me
    that they'll get to our calls when they get to them. Very unresponsive when
    it comes to resolving issues.

    Call quality is decent
    Customer service is pretty bad especially with technical problems which seem to be the norm with 8x8
    No

    Left 8X8

    user_review
    3
    Average: 3 (1 vote)
    3
    Average: 3 (1 vote)
    1
    Average: 1 (1 vote)
    5
    Average: 5 (1 vote)
    1
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    1
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    After 12 months of frustration, we have moved away from 8X8. The issue was
    never the suite of features. It was customer service for a persistent
    problem. The basic requirement for a telephone system is that it allows me to
    make and receive calls. For 12 months, we were unable to receive call from
    many local people. I was told that it was not the fault of 8X8 and to contact
    our old provider, Verizon. Verizon said they had ported the number and that
    was all they could do.
    We have switched to 3CX. Within 2 days, the local contact was able to trace
    and resolve the problem. Anyone can now call. My experience shows that 8X8 is
    not willing to help solve a serious problem. I should also add that they
    offered no compensation for this issue. I cannot recommend 8x8.

    The suite of suite is great. More than I could ever use. Easy to make changes.
    Customer service on serious problems.
    No

    8x8 Frustration

    user_review
    1
    Average: 1 (1 vote)
    3
    Average: 3 (1 vote)
    1
    Average: 1 (1 vote)
    3
    Average: 3 (1 vote)
    1
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    1
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    Following a very stressful 24 months after migrating from a reliable Avaya
    system to 8x8, we have decided to pull the plug. Unfortunately 8x8have failed
    to step up to the plate when it counts most. Their support has been close to
    none-existant and technician training is dire. To top it all off, 8x8 will
    not accept and early termination even though our Directors are continually
    have call quality issues and are fed up. This is extremely embarressing
    considering I recommended the move.

    I urge anyone to think twice before committing to anything beyond 12 months
    as you are stuck...no matter what!!!. Below is the email I received
    confirming that early termination is not an option. Rather poor considering
    it would be no skin off their noses as there is no direct cost implication,
    just a loss of 12 months revenue. Think twice as there are better options
    available.

    ++++++++++++++++++++++
    I have had word back from the finance department

    As this is deemed not an 8x8 system failure i cannot reduce the termination
    cost

    Im sorry i cannot be of help on this
    ++++++++++++++++++++++

    Cheapish although others have now caught up and I can now change over to something more stable, reliable and reputable at a better price. Some decent features.
    Extremely poor support and customer service. Features are good but often don't work. Call quality too intermittent to consider functional and should only ever be considered if an NNI or direct link into 8x8 is possible, something which the sales team fail to advise on.
    No

    Pages

    8x8

    San Jose , CA
    United States
    1996Year Founded
    70%Recommend
    72User Reviews

    Overall Rating

    3.75
    3.93
    79%
    75%
    83%
    72%
    78%

    Service Locations

      Plan Info
      Plan Name -
      Plan Summary -
      Key Features -
      Notes -
      Plan Pricing & Services1
      Regular Price -
      Promo Price N/A
      Price Disclaimer N/A
      Setup Fees Free
      Activation Fees Free
      Number Porting Fee Free
      BYOD N/A
      Termination Fee Free
      Unlimited Minutes No
      Toll Free3 No
      Faxing No 
      



	
      
		
			
      
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				Local Min.
				Included
			
      
			
      
				Add'l Local Min. Cost
				N/A
			
      

			
      
				Long Distance
				-
			
      
			
      
				Incl. Long Distance Min.
				N/A
			
      
			
      
				Add'l Long Distance Min. Cost
				N/A
      Plan Features3
      1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
      3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

    • Vonage pushed VoIP into the mainstream and has been a pioneer in the business communications industry since. True to its roots as a technology disruptor, Vonage has embraced technology to transform how companies communicate to create better business outcomes.

      Developed back in early 2000, the service was first introduced to US consumers in partnership with Circuit City in 2004. Vonage was created by Jeff Pulver, an internet pioneer and investor, who previously created one of the first ever Voice over internet applications, known as Free World Dialup.

      Users Average Rating

      Providers Comparison

      Note: The graphs above only measure the user ratings displayed over the last five years.

      Editorial Review

      Vonage’s Business Cloud is one of the strongest offerings for SMB organizations looking to gain an entire Unified Communications platform that enables users to connect via voice, chat, text messaging or even video. Pricing is competitive, with plans tailored to fit specific needs and requirements, and month-to-month contracts are available as well.

      Plans and Features Tailored to Your Business

      What’s unique is Vonage’s separation between a Mobile and Complete plan. The Vonage Business Cloud Mobile Plus is designed for small companies that do not require desk phones and would rather utilize their Vonage service either on their computer, or a smartphone. This is great for remote teams, as well as smaller organizations, that are always on the go. This plan includes more than 40 powerful business phone features like a virtual receptionist, and voicemail to email.

      For larger organizations, Vonage Enterprise provides hybrid network and bring your own broadband options with SD-WAN, elevated quality of service for all communications, even more advanced features, and deep integrations with mission-critical business applications like CRMs and WFOs. Vonage Enterprise is also built on top of a dedicated nationwide MPLS network, along with powerful features like visual voicemail, enterprise-grade conferencing for up to 300 participants and even call center functionality. Your business can completely tailor the solution with the features they need, instead of paying a price that includes features that will never be used.

      As an added bonus, and a bit of a unique offering in the market, Vonage Business Cloud also includes a free subscription to Amazon’s Chime solution, providing users with another platform for collaboration including online meetings, video conferencing and team presence and chat. Their Nexmo platform is another example of how Vonage has expanded beyond phones. Nexmo enables business to engage customers across messaging, chat, social media, and voice – so things like sending verification messages or outbound marketing campaigns.

      Overall, Vonage Business is a strong choice for any organization that is looking for a tailored approach solution, while still maintaining the flexibility and scalability of a cloud solution. Vonage manages to include an impressive feature set into a cost-effective, custom solution for every business, and their platform extensions like Chime and Nexmo help round out Vonage’s offerings to be much more than just Business VoIP.
      Write your own review

      Best Decision We Ever Made was Switching to Vonage

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      3
      Average: 3 (1 vote)
      5
      Average: 5 (1 vote)
      4.6
      Average: 4.6 (1 vote)

      Vonage was the best switch we ever made. We use to have another VOIP, RC for short and it was a nightmare. The switch over only took a few days. Also only took a day for the employees to get familiar with the desktop app software. We are saving hundreds a month next to landline. Never ran into any problems after the intial set up, and they have a dedicated line for new customers for the first 90 days to get immediate attention. Overall its been a giant win for the business. If you have any questions feel free to email me at anytime [email protected]

      Quality is Crystal Clear, Reliable, Great Customer Service, Very quick Tech Support, Save Hundreds a month
      Need more features, but they're always updating and adding features
      Yes

      Vonage Business Systems is Great

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      If you are looking to upgrade your business phones, we highly suggest contacting Kyle Kolumbus at Vonage Business Solutions www.vonagebusiness.com 678-534-3246, they did a REALLY great job for our company and it was a seamless transition at a great cost.

      Yes

      Red Flag on Leaving with your Fax #

      user_review
      4
      Average: 4 (1 vote)
      4
      Average: 4 (1 vote)
      2
      Average: 2 (1 vote)
      4
      Average: 4 (1 vote)
      4
      Average: 4 (1 vote)
      3.6
      Average: 3.6 (1 vote)

      When you sign up for Vocalocity it states "cancel when you want" & "no cancellation fees" While Vocalocity service is not completely bad, certain features never got set up correctly. Auto attendant is difficult to adjust if you need a change, phone app never worked, several of the Cisco phone features don't work because of programing etc. Decided to move to Nextiva better tech support, features and for about the same price. Porting got rejected by Vocalocity and in a customer service call, the Tech explained that the faxing is handled by EFax (a J2 Global company). In order to get my fax number back, I must pay an additional $100 "Porting Out fee". They are happy to release all my other local and toll free lines I brought into Vocalocity, but the fee is an EFAX terms of service issue. We signed up my phone service with Vocalocity that explained that fax service would be provided in our account. Calling Efax, explained I could transfer my account away from Vocalocity to a EFAX "consumer account" for $16.95/month but would still have to pay a $40 cancellation fee to get our fax number back. Looking at Google, hundreds of J2 Global customers are complaining about being charged for service long after they cancel, and that they are exempt from US FCC rules. So we don't want to give them our credit card - even for a month.
      Our business has had phone lines for 22 years and this is the first time we have ever had to pay to get our phone numbers back. Yes, Faxes are obsolete but many customers still use them for documents and POs so we still need to receive them.
      If their is a Class Action Lawsuit filed against Efax and/or Vocalocity (now a Vonage Company) we will be first in line. Vonage should protect it's customers from 3rd party vendors partnerships it sets up when they go bad. As I said above, I am not completely unhappy with Vocalocity's phone service BUT this incident, charging us to get our phone number back is completely unforgivable. Unless this is resolved I will tell thousands of my current and former customers NOT to use either of these companies (J2 Global and Vonage)

      If you can get it configured correctly and fully, it's a great system
      Customer service and tech support could take 20-30 minutes to get on the phone. Poorly trained & too few techs. Leaving Vocalocity/Vonage business and hit with $100 charge to retrieve by Fax number back. hard to get the FAX numbers back from EFAX
      No

      Not for more than 3 people and only 1 location

      user_review
      2
      Average: 2 (1 vote)
      5
      Average: 5 (1 vote)
      2
      Average: 2 (1 vote)
      2
      Average: 2 (1 vote)
      1
      Average: 1 (1 vote)
      2.4
      Average: 2.4 (1 vote)

      My boss was taken in by the sales rep that stated that this was a great service for her and her business. He talked a good talk and she was taken in by this. I run her satelite office, just me, and I have been down for 6 days now. Her other office (has more than 3 people and more than 3 computers) has capability for some things but are still having issues. I am sure this is a great service for EXTRA small businesses or home businesses but do not be fooled by all the stuff they are saying. It does NOT work for multiple locations nor is it compatible with all databases. This has been the most frustrating experience and I hope she will never do this again.

      Great concept if you have only one office and less than 3 employees.
      Don't get this service if you have more than 3 lines or phones, never get for more than 1 office location EVER. Down time to configure with your current systems (best to have same computers-year, make, model, through out office), is terrible, could lose more than 3 days to configure.
      No

      Poor service and experience with Vocalocity

      user_review
      4
      Average: 4 (1 vote)
      4
      Average: 4 (1 vote)
      1
      Average: 1 (1 vote)
      3
      Average: 3 (1 vote)
      1
      Average: 1 (1 vote)
      2.6
      Average: 2.6 (1 vote)

      The initial problems they blamed on prior provider. Then they blamed it on the phone. Neither was the source of the problems.
      Their problem solving capability is very weak. They had problems finding capable techs. Resulting in the need to transfer calls. Calls and email to Vocalocity were often ignored. Although the quality of calls I made were good, the quality of calls I made to Vocalocity were poor.
      I experience extended and intermittent periods when I could not make or receive calls. There were even long periods when callers could not leave messages.
      Their philosophy is; the customer is always wrong.

      Promotional information presents a fantastic service
      Service poor, requires a minimum of two calls, generally more. Features did not work as advertised
      No

      The most frustrating part of running the business is Vocalocity.

      user_review
      1
      Average: 1 (1 vote)
      2
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      Average: 1 (1 vote)
      1.8
      Average: 1.8 (1 vote)

      There's lots of blame shifting. On at least two occasions, they've emailed letters apologizing for network problems in my area, but then deny that the problems we're experiencing are related. No matter what the issue, its some one else's fault. Some days service is so bad, I've resorted to using my cell phone to make calls. This is no way to run a business. We've been told to keep a log of problems so they can tell us what to tell the internet/ equipment/ consultant. The key here is they can't help, but someone else might be able to. The only solace is when clients point out how bad the phone connection is I tell them that service is provided by Vocalocity.

      The customer service folks try really hard to satisfy customers but they are saddled with engineering problems beyond their control. The quality of tech support people varies. Some genuinely work to fix problems, some are arrogant and singularly focused on getting to the next call, which means dismissing your concern or shifting blame.
      You cannot tell whether someone else in the office is on another line from the telephone console. You must open the dashboard on your desktop and keep it open to view which lines are in use. The call quality is unreliable... some days- even weeks- its just fine, other days not. Some days outbound calls are declined or dropped.
      No

      REceived Great Support with Vocalocity

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      I just switched from another provider and was very pleased with the level of support I just received. I spoke with Myra and she was able to take care of my needs quickly while maintaining a great attitude. After having a disappointing experience with another company, it is refreshing to work with such a professional team!
      Thanks,
      Adam

      Great service and support
      Yes

      Great Customer Support

      user_review
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)

      My entire experience with the Customer Care department has been great. Never long wait times, and am always helped in a friendly and satisfactory manner. Michael was of great help to me to day, enabling me to carry through with the porting process and breaking the set-up process into easy-to-follow steps. Thanks, Michael!

      Great system and great solution to meet our growing business needs. Makes receiving client calls much more efficient.
      Yes

      Outstanding Tech Support from Vocalocity

      user_review
      5
      Average: 5 (1 vote)
      4
      Average: 4 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      5
      Average: 5 (1 vote)
      4.8
      Average: 4.8 (1 vote)

      I would recommend Vocalocity for anyone looking for a voip system with great customer and technical support. We have been very pleased with the quality and reliability of service.

      Our phone calls have great quality and both customer service and tech support are always very helpful and knowledgeable. Dammond from tech support went above and beyond to answer our questions regarding new services and how we can best utilize them.
      The only thing we don't like is not to do with the providor but the phones we chose. We have not had any complaints about the service we receive.
      Yes

      Call Queue for vocalocity is poor

      user_review
      5
      Average: 5 (1 vote)
      1
      Average: 1 (1 vote)
      1
      Average: 1 (1 vote)
      2
      Average: 2 (1 vote)
      1
      Average: 1 (1 vote)
      2
      Average: 2 (1 vote)

      Look elsewhere! We were an Aptela customer, and they were bought out by Vocalocity. This service seems to have more features, though they have many growing problems. Customer service not quite up to the task!

      A bunch of features
      Unfortunately the features they provide don't work well. The call queue has gone down without notice and logged all users out and left our customers parked on eternal hold until they hung up. This has happened at least 15 times over the past 3 months. To top it off, we were charged hundreds of dollars for those calls parked in the queue due to their failure. Vocalocity readily admits the issue, but also admit that they won't notify it's users when the queue goes down as all users don't use this feature, and don't want to alarm them.
      No

      Pages

      Vonage Business

      Atlanta , GA
      United States
      2003Year Founded
      84%Recommend
      65User Reviews

      Overall Rating

      4.4
      4.58
      91%
      86%
      88%
      87%
      91%

      Service Locations

      Pages

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