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Zultys vs Windstream
Compare Zultys vs Windstream. Find out whether Zultys or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Zultys and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 5 Reviews
Zultys has been voted one of the top VoIP service providers in the business. Offering up high quality products and services at low prices, Zultys has proven to be a great competitor in the industry.
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
Users Average Rating
Recent User Reviews
My BIGGEST complaint is the complete lack of user reference material. Zultys has a small 4 page "Quick Reference" guide that basically gets you making phone calls and not much more. Our previous phone system had an excellent user guide that detailed every feature of that phone system. The only training we got was what we found on YouTube! I will say the audio quality is excellent. Navigation is buried and confusing. Again, wouldn't it be nice to have a detailed user guide! Another negative is their handsets. While they are sleek and pretty, they are slim, hard to hold and fragile. I purchased phone pads to compensate for this as my guys were complaining they were impossible to hold with their cheek and shoulders while talking on the phone and working on the PC. I suppose a work around for this would be headsets for everybody. This system is also prone to just dropping calls. Our fax machine still drops calls before the system transfers to hold before the fax machine picks up. Nobody seems to know how to fix this either. Needless to say we miss our old system.
Our company specialized in smaller "key system" units until we were approached by two 100+ user clients to provide system, installation and support services. After researching available VOIP PBX vendors solutions, Zultys was an easy choice. After several years and multiple deployments, Zultys remains the right choice. Zultys is amazingly open to dealer feedback and development in helping us to meet and exceed customer's expecations. Bill Rakowitz General Manager Ganado Telephone Company
Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …
I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.