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Phone Power vs Zoom Phone

Compare Phone Power vs Zoom Phone. Find out whether Phone Power or Zoom Phone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Phone Power and Zoom Phone and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 125 Reviews
4
0

Overview:

Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company...

Zoom Phone is a cloud telephone platform offered by Zoom, the video communications company. Zoom Phone is an enterprise-grade cloud phone system that works for companies of all sizes. Zoom Phone offers centralized management to provision and...

Provider Info

  • Website: phonepower.com
  • Headquarters Country: United States
  • Founder Year: 2005

Plans Available*

  • Home Phone USA/Canada Plan - $8.33
  • Pro - $14.99

Users Average Rating

Recent User Reviews

I have been a customer since 2009. The service meets my needs with the main line and a cloned line, giving me the ability to have 2 calls simultaneously. From the beginning I have brought my own adapter (picking it from the list of supported devices). I recently replaced it and discovered that the automated provisioning scripts don't support the setup of the second line. That's okay -- I contacted PhonePower and they put me in touch with one of their technicians who was able to give me enough information so I could manually configure my adapter. Recently (August 2023), I noticed that my adapter showed everything was good but calls weren't coming through (going immediately to voicemail) and then one of the 2 lines became inactive. I contacted support via email and continued to work on the problem (I'm in IT so I don't mind digging into problems and stepping through a reconfiguration process). Using my notes from the manual setup, I got things working again. I also noticed that my firmware on my adapter was significantly out of date and updated it too. I had it fixed before customer support reached out to assist. Things ran well for a number of weeks and then suddenly calls were going directly to voicemail again. That's actually not a bad thing since PhonePower automatically sends a copy of the voice mail to my email. So, I typically screen my calls anyway. To fix it, I have simply unplugged my adapter for a few minutes and then everything works fine -- I can call the house phone from my mobile and everything rings through just fine. I don't know if this is a problem at PhonePower or with my adapter or perhaps my internet provider. I'll dig into it one of these days but it isn't on the top of my list to fix. The amount of spam calls has been reduced by use of NoMoRobo which Phone Power provides free along with good instructions to setup. So, overall, I'm happy with PhonePower. The sound of the calls is excellent; customer service has been responsive and helpful; and it does a pretty good job filtering out spam calls. Some reviewers have reported caller id not working in the past. All I can say is that it has always worked for me since 2009.

jpbrown September 13th, 2023

I have been a happy PhonePower customer for many years. Yet 2 years ago the caller ID Name stopped working. A very useful feature. A dozen calLs always got the same response: working on the problem, no forecast for resolution. NEVER FIXED. 2 months ago the speed dial add/delete function would in error delete all speed dials. STILL NO FIX. And the website is SLOW, SLOW, SLOW. SUMMATION: they aren't investing in support/upgrades. They don't care. Probably think VOIP phones are going away -- due to ubiquitous use of cell phones. -- and they want to maximize profits by not paying for support functions other that a call center person.

dwommack May 30th, 2021
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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