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Jan 01, 2026
voip.ms vs CallCentric
Compare voip.ms vs CallCentric. Find out whether voip.ms or CallCentric is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of voip.ms and CallCentric and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 352 Reviews
- 26 Reviews
Overview:
VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely...
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Provider Info
- Website: www.voip.ms
- Headquarters Country: Canada
- Founder Year: 2007
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
Plans Available*
- Pay Per Minute Plans - $0.85
- N/A
Users Average Rating
Recent User Reviews
Very good service, technical support answered quickly Very easy to setup, all features setup is web based and no extra costs. Setup within minutes Very good call quality Reasonable price Since service recovered from attack last year, has been very reliable
We finally dumped Big Telecom after rates went up for sub-par internet service, and we couldn't justify the extra cost of maintaining a copper POTS line that was getting spam calls. Granted, there's something to be said for the generally solid reliability of a "proper" landline. Particularly after recent VoIP woes, including a persistent DDoS attack on Voip.ms. I hope their new security-improved setup will prove stable and dependable, and they'll have another stretch of years with few service interruptions. The big plus: A rich set of features including call-screening IVR, multiple sub-accounts, and custom call routing. All at a very reasonable cost at least for light to medium users. That, along with having a cell phone for backup, made it worth staying.
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
