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Jan 01, 2026
VelocityTel vs ShoreTel
Compare VelocityTel vs ShoreTel. Find out whether VelocityTel or ShoreTel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of VelocityTel and ShoreTel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 10 Reviews
Overview:
ShoreTel began selling IP telephony products in 1996. ShoreTel offers a comprehensive, premise-based unified communications solution - based around their award-winning IP phone system. Shoretel guarantees it will have the lowest price - over a...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2003
- Website:
- Headquarters Country:
- Founder Year: 1996
Plans Available*
- N/A
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Users Average Rating
Recent User Reviews
Overall it was not too bad.
I signed up for this service because of the good reviews from voip review. I have a business with 8 phones. I was told that if i had a fast connection then i wouldn't have any problems. I invested $5000 in a new network when we moved offices and we have a 5MBps dedicated connection. It took a few weeks for our phone number to be ported. Customer service was friendly but never fixed problems even though we had many support tickets and they were escalated to top level support. The phones that they recommended were the GXP 2000's and they are of cheap quality. We often have echo's and occasionally get disconnected. We have to reset our phones frequently to avoid problems. The main complaint i have is the quality and reliability of calls. The quality of my cell phone calls is much better than my voip ones. I just tell people to call my cell to avoid being disconnected. Overall we saved money on the service but more than payed for it on our network and time lost. Use a reliable provider or standard service
Overall, good service. On rare occasions, I've had to go to someone with more authority when issues are not resolved in a timely manner, or when there is confusion regarding a request, but for the most part, requests and issues are addressed quickly and efficiently. When I have had complaints in the past, management has been more than willing to listen, in the interest of improving the client experience.
Although there's no such thing as a perfect company to do business with, ShoreTel strives to be responsive to customer complaints or suggestions, in the interest of improving service.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
